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The Complete Guide to Knowledge Management. A Strategic Plan to Leverage Your Company's Intellectual Capital

  • ID: 1924275
  • March 2011
  • 224 Pages
  • John Wiley and Sons Ltd
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"Managers, in all hierarchical levels, will find this book a very practical guide of knowledge management (KM). It is based on lessons learned from many organizations worldwide, including the unique experience of our knowledge culture in Rafael. This culture, which had been developing over decades (even when the term had not yet been invented), is a major part of the hidden secrets behind the success of our business."

Vice Admiral (Ret.) Yedidia Yaari, CEO and President, Rafael (formerly CIC of Navy, IDF)

"Finally, a comprehensive, innovative, and very practical knowledge management book. It is the first to integrate knowledge management with culture and human relations."

Baruch Lev, Director, Vincent C. Ross Institute of Accounting Research; Philip Bardes, Professor of Accounting and Finance at New York University Stern School of Business

"This book is a must–read for all who manage in today's competitive global environment. The book is written by a manager and management consultant who are able to present the topic from two different points of view. The authors have done a great job in combining READ MORE >

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Preface: Getting Started on Your Knowledge Management Journey.

Chapter 1: The Motivation toward Knowledge Management: Combining the Tactical with the Strategic.

Chapter 2: Making the Business Case for Managing Intellectual Capital.

Chapter 3: The Importance of Strategy in Knowledge Management.

Chapter 4: The Role of Culture in a Successful Knowledge–Creating and Knowledge–Sharing Organization.

Chapter 5: The Human Focus: Understanding and Managing Knowledge Workers.

Chapter 6: Managing Interactions for Knowledge Creation and Sharing.

Chapter 7: Capturing and Reusing Knowledge.

Chapter 8: The Customer Focus: Harnessing Customer Knowledge through Meaningful Interactions.

Chapter 9: Measuring and Managing the Performance of Proper Knowledge Work.

Chapter 10: Innovating for a New Beginning.

Conclusion: Implementing Knowledge Management: A Step–by–Step Process.

Appendix: Defining Key Terms.



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EDNA PASHER is the founder and President of Edna Pasher PhD & Associates, a management consulting firm specializing in knowledge management. She is a member of the IC Pioneers community and is active in the international network on knowledge management and intellectual capital.

TUVYA RONEN is a Vice President in Rafael, one of Israel's leading aerospace companies, where he is now the head of an R&D center of 1,500 engineers and scientists. Dr. Ronen has more than thirty years of experience as a project manager of multi–million dollar projects and as a line manager of large multidisciplinary R&D departments.

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