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Viewing report
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Benchmarking (Spanish Version)
AENOR Spanish Association for Standardization and Certification, Jan 2000, Pages: 182
It sets out the benchmarking technique as a management tool that helps the organization to analyze what it must do to be more competitive, to compare its activity with those entities that are acting better and to learn from them how and when to bring into practice what it needs to improve its operations.
It details the steps to be followed to apply the benchmarking methodology , giving response to the problems that could arise at its different stages.
It develops the following content:
BEFORE BEGINNING
- What does benchmarking mean?
- To plan its benchmarking activity
- Analysis phase
- Action and execution phase
- What are the advantages?
IN OPERATION
- Following wind
- Resources for continuous trip
- The principal factors of success
CASE STUDY
- The theory in practice: to fill vacancies in Employment Service
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