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Customer Care & Billing RFP Template
Technology Evaluation Centers, Jan 2011, Pages: 53
The Customer Care & Billing RFI/RFP Template lists and describes 2473 features and functions found in Customer Care & Billing software solutions. This Customer Care & Billing Template can help you save time, control costs, and communicate clearly with vendors at nearly every stage of your Customer Care & Billing software selection projects. Features and functions included in this Customer Care & Billing Template:
- General Requirements
- Mediation
- Provisioning
- Sales and Marketing
- Customer Billing
- Customer Care
- Packages and Promotions
- Accounts Receivable
- Financial Systems
- Enterprise Data Warehouse
- Reporting
- Telephony Products and Services
- Utility Products and Services
- CATV Products and Services
- IP Products and Services
- EBPP Services
- Technical Requirements
This functional and technical requirement set template covers industry-standard functional criteria of Customer Care & Billing that can help you easily gather and prioritize your business needs in a simple and categorized excel document. More than a RFP template, it is a working document that serves as a knowledge base reference throughout the life-span of your Customer Care & Billing software project.
Use this template to gather your Customer Care & Billing requirements, build RFIs and RFPs, and track the progress of your software implementation.
Gather Your Customer Care & Billing Requirements Quickly and Effectively
- Identify and prioritize the features and functions you need instead of building a list from scratch.
- Easily add your company's unique Customer Care & Billing requirements.
- Find out what features and functions vendors support, and how they support them.
Collect Clear Customer Care & Billing RFI and RFP Responses
- Improve vendor participation by issuing RFIs that vendors can understand, and respond to easily.
- Use RFI responses to create lists of requirements for your RFPs or requests for quotation (RFQs).
- Make sure that vendors understand and can support all your requirements.
Eliminate Customer Care & Billing Implementation Surprises
- Get a clear picture of any required customizations.
- Help Customer Care & Billing vendors accurately cost required development work.
- Compare your existing systems to the winning solution (gap analysis).
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