How is Outsourcing Fueling the Oil and Gas Industry?

ValueNotes, October 2011, Pages: 22

This report, co-authored with HfS, examines the key macro-economic and other business challenges by the oil & gas industry. Organizations in this industry are facing issues such as declining production of crude oil and natural gas, rising consumption of its products and low reserves. These challenges have a direct impact on outsourcing in this domain as service providers are now offering industry-specific BPO solutions for all aspects of the oil & gas vertical – upstream, midstream and downstream.

Apart from industry-specific BPO solutions, other key outsourcing solutions include IT helpdesks, data digitization and management, and business consulting. These solutions are a part of a sustainable, end-to-end suite of offerings enabled through a global delivery model. These solutions reflect the changing needs of the industry where global companies are “going digital” and exploring possibilities beyond petroleum and into renewable sources.
Other sections of this report include a global overview of the oil & gas market, major industry trends, key deals signed in this space over the past five years, and a detailed appendix containing profiles of prominent service providers for the oil & gas vertical.

1 Executive Summary

2 Oil and gas industry review
2.1 The global picture
2.2 Key industry challenges
2.3 Building a case for outsourcing
2.3.1 Cost – a driving factor
2.3.2 Easing price volatility issues
2.3.3 Meeting training needs for the new workforce
2.3.4 Infrastructure upgrades
2.3.5 Addressing policy compliance
2.4 Key takeaways

3 Current outsourcing scenario in the energy industry
3.1 Types of oil and gas companies
3.2 Popularly outsourced services in the oil and gas industry
3.3 Latest deals

4 Key Service Providers
4.1 Major industry trends
4.2 Moving toward the digital oilfield era
4.3 Diversification into renewable sources of energy
4.4 Energy trading is back in the limelight

- Accenture
- Aegis
- Capgemini
- Cognizant
- CSC
- HCL
- HP
- IBM
- Infosys
- TCS
- Wipro
- ExxonMobil

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