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What General Counsel Need to Know About Investigating Internal Complaints
ExecSense, Oct 2011, Pages: 60
In this webinar, ExecSense examines everything you need to know in 60 minutes regarding the best tips, techniques and the 5-step process most commonly used by general counsel to investigate internal complaints.
The webinar is led by an epxert on how general counsel handle internal complaints, Doug Pilarsky, and covers:
- What every general counsel should know about why, when, where and by who internal complaints should be investigated, including what questions can and can not be asked, and the greatest pitfalls and mistakes made by general counsel in handling internal complaints
- Learn about documenting the complaint, including where and when to interview the complainant; establishing the legal issues and calculating exposure; when to go outside the organization for an investigator; restricting investigation 'scope creep' and establishing desired outcome without making promises
- The 10 questions most asked by general counsel about best practices for reviewing the retaliation policy with each witness; how to disengage from a confrontational interview subject; sharing your report with decision makers and the 5 essential steps in handling a sexual harassment complaint
- Specific case studies of the 10 types of internal complaints most commonly handled by general counsel, how each instance was handled, and what you should take away from each situation to handle internal complaints at your company more smoothly and effectively
Upon registering, ExecSense will email you the call-in number for you to listen from your office or mobile phone while viewing the PowerPoint slides (while you can view the PowerPoint online as a webinar, we will also be emailing you the PowerPoint file so you can listen offline, print out the slides, or even transfer the slide jpegs to view on your mobile device).
Praise for ExecSense Webinars:
“Well organized, well articulated, and easy to follow. The ExecSense webinar I attended was the best virtual learning experience I've had in quite some time.” – Brian K. Moore, HR Communications, Humana
“Dynamic, up-to-date resource…” – Tina Ferguson, CEO of Rapid Success Partners
“ExecSense webinars are convenient and on-point…an intelligent discussion on a very relevant subject.” – Meghan Wulff, Focus Management Group
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