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VUI Visions

  • Published: February 2006
  • Region: Global
  • 179 Pages
  • TMA Associates

Today’s automated speech systems—driven by advances in speech recognition technology—are increasingly pervasive, particularly over the telephone, in automobiles, on small devices, and in specialized applications on PCs.

The success of such systems depends upon the skills of the developer to create an effective Voice User Interface (VUI). Experienced VUI designers are developing an understanding of how people react to talking with computers and discovering the differences between person-to-person dialog and person-to-computer dialog. This book offers the insights of many experts who have created practical interactive voice systems—systems that, for example, help customers calling a company’s contact center, busy drivers trying to find their way, or doctors creating medical reports. These VUI-design pioneers provide practical guidance for those who follow in their footsteps.

For readers interested in insights on human interaction with machines, many articles in VUI Visions illustrate how people react when computers have human-like attributes. For managers and product planners, many articles may suggest products and services that are uniquely enabled by a VUI.

- Speech Recognition in the Warehouse Environment, Mark Anikst, Cadre Technologies

- Express Lanes and Problem Lines, Bruce Balentine, Enterprise Integration Group

- The Power of the Pause, Bruce Balentine, EIG

- Why VUI design is harder than GUI design, Ahmed Bouzid, Angel.com

- Yes/No Questions are Simple, Right?, Ryan Bush and Lisa Guerra, BeVocal

- Imprecision Can Be Your Friend, Todd Chapin, ScanSoft

- One Step Ahead: Anticipating a Caller?s Needs, Victor Chen and Lisa Stifelman, Tellme Networks

- Taming the Cell Phone User Interface: See, Speak, Listen, and Click, Jordan Cohen, VoiceSignal

- VUI Design for Advanced Natural Language Understanding: The Art and the, Science, Mike Cohen, Nuance Communications

- Evolving VUI Design, Ted Cwiok, Convergys Speech Solutions Group

- Speech Applications on Good Behavior, Amit Desai, Voxify

- Pacing: A key to more effective form-filling and better information capture, Melissa Dougherty, Voice Partners llc

- The power of Unified Communication and a ?less-is-more? VUI, John Geise, Avaya

- Are you simply automating calls or serving your customers?, Dave Holsinger, Apptera

- Give Me a Hint, Susan L. Hura, Intervoice

- Does TTS = Truly Temporary Solution?, Roberta Ishihara, independent consultant

- The Balancing Act: Using Touchtone and Speech, Lizanne Kaiser, Genesys

- Voice Authentication?Not Just Another Speech Application, Karen Kaushansky, Tellme Networks, Inc.

- Six Tips for Better Branding, Blade Kotelly, Edify

- Callers' Expectations: The secret to their success, Andrew Mackie, VeCommerce

- The GUI and the VUI, William Meisel, TMA Associates

- The future of the Voice User Interface, William Meisel, TMA Associates

- It Needs to Work, Provide Cool Features and Be Pleasant to Use. Oh, and Fast,, too!, David Ollason, Microsoft

- Including the User in the Conversation, Melanie Polkosky, IBM Pervasive Computing

- Automation rates: What we can improve with VUI design, and what we can't, 1, Richard Rosinski, VoiceGenie

- In-Vehicle VUIs: What?s different about being in a CAR?, Thomas Schalk, ATX Group

- Deploying Multiple Self-Service Applications in an Enterprise, Manish Sharma, Nortel Networks

- Revolutionizing Customer Care with Natural Language Call Steering Solutions, 1, Shamitha Somashekar and Marco Petroni, Nuance Communications

- Speech recognition for transcriptionists: Delivering value to the medical record, 1, Nick van Terheyden, MD, Philips Speech Recognition Systems

- Speech recognition and the art and science of developing voice prompts, Tim Walsh, Walsh Media

- VUI design heuristics for call routing: Insights from usability testing, Jason D. Williams, Lawrence Piano, Lizanne Kaiser, and Andrew Shaw, Edify Corporation

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