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CRM System Providers in the US Product Image

CRM System Providers in the US

  • Published: August 2013
  • Region: United States
  • 33 pages
  • IBISWorld
Helping out: Cloud technologies and social networking will support demand for CRM systems

FEATURED COMPANIES

  • MAJOR COMPANIES.
  • Oracle Corporation
  • Salesforce
  • SAP AG
  • MORE

Helping out: Cloud technologies and social networking will support demand for CRM systems

CRM System Providers

Customer relationship management (CRM) is a widely implemented strategy for managing a company's interactions with customers, clients and sales prospects. Demand for CRM system providers will grow over the next five years, as corporate profit improves and companies adapt cloud computing technologies. Profit will remain steady as the increased costs for on-demand CRM services outweigh the strong profit margins of on-premise services.

This industry develops software or platforms for customer relationship management (CRM). CRM is a widely implemented strategy for managing a companyƒ??s interactions with customers, clients and sales prospects.

This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market shares.

TABLE OF CONTENTS

ABOUT THIS INDUSTRY
Industry Definition
Main Activities
Similar Industries
Additional Resources

INDUSTRY AT A GLANCE

INDUSTRY PERFORMANCE
Executive Summary
Key External Drivers
Current Performance
Industry Outlook
Industry Life Cycle

PRODUCTS & MARKETS
Supply Chain
Products & Services
Demand Determinants
Major Markets
International Trade
Business Locations

COMPETITIVE LANDSCAPE
Market Share Concentration
Key Success Factors
Cost Structure Benchmarks
Basis of Competition
Barriers to Entry
Industry Globalization

MAJOR COMPANIES

OPERATING CONDITIONS
Capital Intensity
Technology & Systems
Revenue Volatility
Regulation & Policy
Industry Assistance

KEY STATISTICS
Industry Data
Annual Change
Key Ratios

JARGON & GLOSSARY

MAJOR COMPANIES.

Oracle Corporation

SAP AG

Salesforce

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