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2011 SMB Collaboration and Communication (Study Results plus Additional Cross Tabs and Inquiry)

SMB Group Inc, Sep 2011


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Collaboration and communications are the only business activities that every employee in every company engages in every day.

- Whether a CEO or new hire, an accountant or a construction worker, everyone needs to share and manage information, ideas, resources, and connections to get their jobs done.

- How are SMBs collaborating today, and when, why where and how will they transition from point solutions to a more integrated collaboration approach, or from free to paid collaboration solutions?

To succeed in this market, vendors need an in-depth and nuanced understanding of these issues.

The SMB Group’s 2011 SMB Collaboration and Communication Study will examine related trends, dynamics, opportunities and challenges among small and medium businesses, assessing:

- SMB collaboration culture and practices

- Current and planned use of collaboration solution and services

- Perceived benefits of collaboration solutions

- Integration of collaboration and communication solutions with other business applications and processes

- Impact of social media and mobility on collaboration requirements

- Shift from standalone collaboration and communication solutions to integrated collaboration suites

- Study results and analysis will help vendors develop marketing, product and channel strategies to successfully reach, influence and market to SMBs in this space

Option B: Extended Results Package—Study Results plus Additional Cross Tabs and Inquiry $17,500

Includes all the deliverables in Option A plus:

- Web conference presentation of key findings and Q&A

- 3 hours of additional inquiry (including additional crosstabs)

- PDF of study results with employee size crosstab banner for all questions

- Analysis and crosstabs by employee size, adoption and industry


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2011 SMB Collaboration and Communication (Study Results)



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