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Extended Warranties and Insurance for Non-Mobile Consumer Products in Northern, Central and Eastern Europe
Finaccord, September 2011
Extended Warranties and Insurance for Non-Mobile Consumer Products in Northern, Central and Eastern Europe is a report about the market for extended warranties and insurance sold in conjunction with white, brown and grey goods in 12 countries: Austria, Czech Republic, Denmark, Finland, Germany, Norway, Poland, Romania, Russia, Sweden, Switzerland, and Turkey.
White goods are defined as major built-in and free-standing kitchen appliances including large cooking appliances, dishwashers, home laundry appliances and refrigeration appliances. Small appliances such as air treatment products, small cooking and non-cooking appliances, food preparation appliances, heating appliances, personal care appliances and vacuum cleaners are excluded. Brown goods are defined as in-home consumer electronics including non-mobile home audio and cinema products, televisions and projectors, and video players. Grey goods are defined as desktop computers and computer peripherals such as non-mobile games consoles, printers and scanners. Related extended warranties and insurance usually cover mechanical and / or technical breakdown only although cover for accidental damage can be incorporated in certain cases.
The report draws on extensive primary and secondary research covering 740 organisations involved in the production and distribution of non-mobile consumer products including manufacturers, specialised retailers of consumer electronics, supermarkets and other types of retailer (namely, department stores, DIY outlets, speciality retailers and variety retailers).
REASONS TO BUY
You may be able to use this report and the PartnerBASE™ dataset that accompanies it in one or more of the following ways:
- appreciate the size of the opportunity in the market for extended warranties and insurance linked to white, brown and grey goods in Northern, Central and Eastern Europe: in aggregate, this is a substantial market;
- understand how dynamic competitors in several countries are helping the sector to expand in spite of uneven progress in the underlying markets for white, brown and grey goods;
- assess the position of national and international competitors such as AmTrust International, Aon, assona, Assurant Solutions, BNP Paribas Assurance, Chartis, Domestic & General, Moderna Försäkringar, Mondial Assistance, NEW Asurion, Solid Försäkringar, SPB, The Warranty Group, and Wertgarantie;
- consider how the value of the markets for extended warranties and insurance linked to white, brown and grey goods in Northern, Central and Eastern Europe may reasonably be expected to evolve up to 2014.
0.0 EXECUTIVE SUMMARY
The region's total market was worth approximately EUR 900.2 million in 2010
In relative terms, four markets in the region are significantly more developed than the other eight
The incidence of retailer extended warranty programs is similar between white, brown and grey goods
Growth in the market value is likely to be highest in Romania and Turkey between 2010 and 2014
1.0 INTRODUCTION
What is this report about?
Rationale
Most published data focuses disproportionately on the underlying consumer product markets…
… ignoring the fact that manufacturers and retailers can make large profits from warranty schemes
Evolving distribution channels both favour and compromise extended warranty provision
Methodology
Manufacturer and retailer survey
The survey extends to 740 manufacturers and retailers of white, brown and grey goods
Market data
Definitions
Extended warranties and insurance
Extended warranties and insurance linked to consumer products come in a variety of formats…
… and are frequently marketed to consumers under alternative titles
Operating models
PartnerBASE™
Finaccord
2.0 REGIONAL OVERVIEW
White goods
Introduction
Underlying market value and volume
Across the region, sales of white goods crept above EUR 20 billion in 2010....
... with sales volumes also increasing at an average annual rate of just above 1%
Manufacturer schemes for extended warranties and insurance
Manufacturer programs are most widespread in Switzerland and Turkey
Only in Germany are external entities visible as partners of manufacturers
Retailer schemes for extended warranties and insurance
As a regional average, slightly over 40% of retailers of white goods offer extended warranties...
... although this figure is much higher in the case of specialist retailers of consumer electronics
The operating models used by retailers show considerable differences by country
Risk coverage of all schemes for extended warranties and insurance
Cover for accidental damage is a common feature of extended warranties in certain countries
Market value for extended warranties and insurance
The total market was worth approximately EUR 352.5 million in 2010
In relative terms, Austria is just ahead of Germany as the region's most developed market
Market forecasts to 2014
The white goods market is forecast to achieve significant growth up to 2014 as economies recover...
... with this rise higher in terms of value of sales than volume of sales
In terms of their predicted value, Poland and Russia will have ascended the ranking by 2014
Brown goods
Introduction
Underlying market value and volume
The aggregate value of the region's brown goods market increased between 2006 and 2010...
... although sales volumes fell back
Manufacturer schemes for extended warranties and insurance
Russia has yet to see the introduction of manufacturer extended warranty programs
As for white goods, external entities are visible as partners of manufacturers only in Germany
Retailer schemes for extended warranties and insurance
Across the region, slightly over 45% of major retailers of brown goods offer extended warranties...
... with this figure substantially higher among specialist retailers of consumer electronics
Use of a single, external partner is most widespread in six of the 12 countries investigated
Risk coverage of all schemes for extended warranties and insurance
Cover for accidental damage is most widespread in Poland, Sweden and Denmark
Market value for extended warranties and insurance
The total market was worth approximately EUR 404.3 million in 2010
The region's most developed markets, in relative terms, are Austria, Denmark and Germany
Market forecasts to 2014
The value of the brown goods market is forecast to rise modestly in the years leading up to 2014...
... albeit the predicted average annual growth of sales volumes will be slightly higher
The value of extended warranties and insurance for brown goods may have risen by almost 10% by 2014
Grey goods
Introduction
Underlying market value and volume
The value of the region's grey goods market experienced a significant decline between 2006 and 2010...
... although the actual volume of sales achieved reasonable growth
Manufacturer schemes for extended warranties and insurance
Comfortably in excess of a half of manufacturers of grey goods in the region offer extended warranties
Acer and Dell both run international schemes that include insurance as well as extended warranty cover
Retailer schemes for extended warranties and insurance
As a regional average, slightly over 45% of retailers of grey goods offer extended warranties...
... although this figure is lower among non-specialist and online retailers
In a majority of countries investigated, use of a single, external partner is the preferred operating model
Risk coverage of all schemes for extended warranties and insurance
Cover for accidental damage is most widespread in Sweden and least common in Turkey
Market value for extended warranties and insurance
The total market was worth approximately EUR 143.4 million in 2010...
... which was equivalent to 1.53% of the value of the underlying market for grey goods
Market forecasts to 2014
The value of the grey goods market is forecast to decline further in the years leading up to 2014...
... although modest growth in the volume of sales may occur in some countries
The value of extended warranties and insurance linked to grey goods seems likely to stagnate
3.0 AUSTRIA
White goods
Introduction
Underlying market value and volume
The volume of sales of white goods increased between 2006 and 2010
Manufacturer schemes for extended warranties and insurance
A majority of manufacturers investigated have extended warranty programs up and running
Retailer schemes for extended warranties and insurance
assona, in partnership with AXA, has secured the highest number of retailer partnerships in Austria
Risk coverage of all schemes for extended warranties and insurance
Most schemes provide cover for mechanical or technical breakdown only
Independent distribution channels
Market value for extended warranties and insurance
Market forecasts to 2014
The white goods market is forecast to have grown further by 2014...
... which will also help the extended warranty market to increase in value
Brown goods
Introduction
Underlying market value and volume
The volume of sales of brown goods was more than a fifth higher than in 2010 than in 2006
Manufacturer schemes for extended warranties and insurance
Four manufacturers operate their own extended warranty programs
Retailer schemes for extended warranties and insurance
Ten Austrian retailers have deals for extended warranties with external partners
Risk coverage of all schemes for extended warranties and insurance
Some schemes also provide cover for accidental damage
Independent distribution channels
Market value for extended warranties and insurance
Market forecasts to 2014
The brown goods market is forecast to increase only slightly over the coming years...
... while the value of the extended warranty market can also be expected to rise by a small amount
Grey goods
Introduction
Underlying market value and volume
The increase in sales volume fails to offset a decline in market value between 2006 and 2010
Manufacturer schemes for extended warranties and insurance
Close to a half of manufacturers surveyed operate their own extended warranty program
Retailer schemes for extended warranties and insurance
Retailers in Austria commonly employ external partners when offering extended warranties for grey goods
Risk coverage of all schemes for extended warranties and insurance
Almost a half of schemes provider cover for accidental damage in addition to breakdown
Independent distribution channels
Market value for extended warranties and insurance
Market forecasts to 2014
The value of the grey goods market is forecast to have slipped further by 2014...
... while the value of the extended warranty market is forecast to stagnate
4.0 CZECH REPUBLIC
White goods
Introduction
Underlying market value and volume
The volume of sales of white goods was almost a quarter less in 2010 than in 2006
Manufacturer schemes for extended warranties and insurance
Nearly 50% of manufacturers investigated have extended warranty programs up and running
Retailer schemes for extended warranties and insurance
Only a minority of Czech retailers have developed extended warranty programs
Risk coverage of all schemes for extended warranties and insurance
Most schemes provide cover for mechanical or technical breakdown only
Independent distribution channels
Market value for extended warranties and insurance
Market forecasts to 2014
The white goods market is forecast to have made a modest recovery by 2014...
... while the market for extended warranties can be expected to rise significantly
Brown goods
Introduction
Underlying market value and volume
The value of sales of brown goods grew by slightly over 30% between 2006 and 2010
Manufacturer schemes for extended warranties and insurance
Only two manufacturers of brown goods have introduced extended warranty programs
Retailer schemes for extended warranties and insurance
Only a minority of Czech retailers have developed extended warranty programs
Risk coverage of all schemes for extended warranties and insurance
Most schemes provide cover for mechanical or technical breakdown only
Independent distribution channels
Market value for extended warranties and insurance
Market forecasts to 2014
By 2014, the brown goods market is forecast to have slipped slightly in terms of its value...
... although the value of the extended warranty market is predicted to experience a modest rise
Grey goods
Introduction
Underlying market value and volume
The market for grey goods in the Czech Republic has fallen both in terms of value and volume
Manufacturer schemes for extended warranties and insurance
Eight of the manufacturers surveyed operate their own extended warranty program
Retailer schemes for extended warranties and insurance
Few retailers in the Czech Republic have introduced an extended warranty scheme for grey goods
Risk coverage of all schemes for extended warranties and insurance
Some scheme providers also offer cover for accidental damage
Independent distribution channels
Market value for extended warranties and insurance
Market forecasts to 2014
The value of the grey goods market is forecast to have slipped further by 2014...
... albeit the value of extended warranties as a proportion of the underlying market is expected to grow
5.0 DENMARK
White goods
Introduction
Underlying market value and volume
A fairly stable market shows a small increase over 2006 despite a drop in volume
Manufacturer schemes for extended warranties and insurance
Manufacturers' warranties are the exception rather than the rule
Retailer schemes for extended warranties and insurance
Less than half of Danish retailers offer their own extended warranties on white goods
…with warranty specialist Securator helping to fill the gap left by Assurant
Risk coverage of all schemes for extended warranties and insurance
Schemes administered internally provide cover for mechanical or technical breakdown only
Independent distribution channels
EDB Forsikring and Securator offer independent warranty options
Market value for extended warranties and insurance
Market forecasts to 2014
Growth in the value of the white goods market is expected to accelerate in the years leading up to 2014...
…which will help boost the market for extended warranties for white goods
Brown goods
Introduction
Underlying market value and volume
The volume of sales of brown goods was almost 30% less in 2010 than in 2006
Manufacturer schemes for extended warranties and insurance
Four major manufacturers of brown goods operate their own extended warranty programs
Retailer schemes for extended warranties and insurance
At least five non-captive providers are active in the market for extended warranties for brown goods
Risk coverage of all schemes for extended warranties and insurance
A majority of schemes provide cover for accidental damage as well as mechanical breakdown
Independent distribution channels
Market value for extended warranties and insurance
Market forecasts to 2014
The brown goods market is forecast to have made a fairly strong recovery by 2014...
... heralding an equivalent rise in the market for related extended warranties
Grey goods
Introduction
Underlying market value and volume
The value of sales of grey goods fell precipitously between 2006 and 2010
Manufacturer schemes for extended warranties and insurance
A majority of manufacturers of grey goods have introduced an extended warranty program
Retailer schemes for extended warranties and insurance
Multiple organisations and configurations populate the Danish extended warranty market
Risk coverage of all schemes for extended warranties and insurance
Cover for accidental damage is provided with 13 of the 22 schemes identified
Independent distribution channels
Market value for extended warranties and insurance 168 Market forecasts to 2014
The value of the grey goods market is forecast to have slipped further by 2014...
... simultaneously reducing the value of the associated extended warranty market
6.0 FINLAND
White goods
Introduction
Underlying market value and volume
The Finnish market for white goods remained broadly stable between 2006 and 2010
Manufacturer schemes for extended warranties and insurance
Only one manufacturer of white goods in Finland maintains an extended warranty program
Retailer schemes for extended warranties and insurance
Some retailers manage schemes themselves while others have outsourced to external partners
Risk coverage of all schemes for extended warranties and insurance
Only two schemes are restricted to cover for mechanical breakdown only
Independent distribution channels
Market value for extended warranties and insurance
Market forecasts to 2014
Sales of white goods are forecast to accelerate in the years leading up to 2014...
…leading to a modest increase in the market for associated extended warranties
Brown goods
Introduction
Underlying market value and volume
The volume of sales of brown goods was over a quarter lessin 2010 than in 2006
Manufacturer schemes for extended warranties and insurance
Four manufacturers operate their own extended warranty programs
Retailer schemes for extended warranties and insurance
Non-captive competitors include Moderna Försäkringar, Pohjola Vakuutus and Solid Försäkringar
Risk coverage of all schemes for extended warranties and insurance
Only retailer schemes provide cover for accidental damage 185 Independent distribution channels
Market value for extended warranties and insurance
Market forecasts to 2014
The brown goods market is forecast to have made a substantial recovery by 2014...
... helping to spur a concurrent increase in the market for related extended warranties
Grey goods
Introduction
Underlying market value and volume
The market lost over half its value between 2006 and 2010
Manufacturer schemes for extended warranties and insurance
Most manufacturers of grey goods operate an extended warranty scheme in Finland
Retailer schemes for extended warranties and insurance
Some retailers manage schemes themselves while others have outsourced to external partners
Risk coverage of all schemes for extended warranties and insurance
11 of the 21 programs identified include cover for accidental damage in addition to breakdown
Independent distribution channels
Market value for extended warranties and insurance 195 Market forecasts to 2014
The value of the grey goods market is forecast to have slipped further by 2014...
... which is likely to occasion a fall in the value of the market for related extended warranties
7.0 GERMANY
White goods
Introduction
Underlying market value and volume
The volume of sales of white goods experienced steady growth between 2006 and 2010
Manufacturer schemes for extended warranties and insurance
Domestic & General and Wertgarantie both possess partnerships with manufacturers in Germany
Retailer schemes for extended warranties and insurance
Exactly a half of the major retailers surveyed have introduced an extended warranty scheme
Having previously acted as a tied agent for AXA, assona now operates as a broker
Domestic & General laid claim to a portfolio of 1.8 million contracts in Germany by March 2011
ERGO Direkt started an affinity partnership with Amazon in April 2011
SPB Garant possesses co-operation agreements with around 10,000 retailer outlets in Germany
Wertgarantie grew its revenues by more than 10% during 2010
Risk coverage of all schemes for extended warranties and insurance
Most schemes provide cover for mechanical or technical breakdown only
Independent distribution channels
AXA underwrites stand-alone extended warranties that are marketed through an independent website
Market value for extended warranties and insurance
Market forecasts to 2014
The white goods market is expected to continue its modest growth trajectory up to 2014...
... which will also help the extended warranty market to increase in value
Brown goods
Introduction
Underlying market value and volume
The value of sales of brown goods was almost a quarter higher in 2010 than in 2006
Manufacturer schemes for extended warranties and insurance
A substantial minority of manufacturers operate their own extended warranty programs
Retailer schemes for extended warranties and insurance
There are several competitors to Domestic & General and Wertgarantie in Germany
Risk coverage of all schemes for extended warranties and insurance
Most schemes provide cover for mechanical or technical breakdown only
Independent distribution channels
Distribution is not limited to manufacturers and retailers of brown goods
Market value for extended warranties and insurance
Market forecasts to 2014
The brown goods market is forecast to remain virtually static in value terms between 2010 and 2014...
...while the value of the extended warranty market will register a modest increase
Grey goods
Introduction
Underlying market value and volume
The volume of sales grew significantly between 2006 and 2010
Manufacturer schemes for extended warranties and insurance
More than a half of manufacturers surveyed operate their own extended warranty program
Retailer schemes for extended warranties and insurance
In terms of its number of relationships with major retailers, Domestic & General is the market leader
Risk coverage of all schemes for extended warranties and insurance
12 schemes provide cover for accidental damage in addition to mechanical or technical breakdown
Independent distribution channels
Consumers in Germany can take out stand-alone extended warranties via a number of websites
Market value for extended warranties and insurance
Market forecasts to 2014
The value of the grey goods market is forecast to have slipped further by 2014...
... with the value of related extended warranties and insurance also falling back
8.0 NORWAY
White goods
Introduction
Underlying market value and volume
The volume of sales of white goods has dipped slightly although the market value has increased
Manufacturer schemes for extended warranties and insurance
Among manufacturers, only Samsung has introduced an extended warranty scheme in Norway
Retailer schemes for extended warranties and insurance
AmTrust, Moderna Försäkringar and Solid Försäkringar are all active as partners to retailers
Risk coverage of all schemes for extended warranties and insurance
Cover for accidental damage is an option in two cases only
Independent distribution channels
Market value for extended warranties and insurance
Market forecasts to 2014
Norway's white goods market is forecast to make further progress in the years leading up to 2014...
... although strong consumer protection laws limit scope for growth in the extended warranty market
Brown goods
Introduction
Underlying market value and volume
Norway's brown goods market contracted between 2006 and 2010
Manufacturer schemes for extended warranties and insurance
Extended warranty programs have been set up by just three manufacturer brands
Retailer schemes for extended warranties and insurance
Comparatively few retailers of brown goods in Norway bother with extended warranties
Risk coverage of all schemes for extended warranties and insurance
Cover for accidental damage is incorporated in some extended warranties
Independent distribution channels
Market value for extended warranties and insurance
Market forecasts to 2014
The brown goods market is forecast to pick up between 2010 and 2014...
... triggering a modest increase in the small market for extended warranties
Grey goods
Introduction
Underlying market value and volume
The market value dropped by over 50% between 2006 and 2010
Manufacturer schemes for extended warranties and insurance
Over half of manufacturers surveyed operate their own extended warranty program
Retailer schemes for extended warranties and insurance
Little consistency is evident in Norway's market for extended warranties for grey goods
Risk coverage of all schemes for extended warranties and insurance
Less than half of schemes provide cover for accidental damage in addition to technical breakdown
Independent distribution channels
Market value for extended warranties and insurance
Market forecasts to 2014
The value of the grey goods market is forecast to have slipped further by 2014...
... with the value of the extended warranty market declining concurrently
9.0 POLAND
White goods
Introduction
Underlying market value and volume
Both the value and volume of sales of white goods moved up between 2006 and 2010
Manufacturer schemes for extended warranties and insurance
Eight major manufacturers investigated have extended warranty programs up and running
Retailer schemes for extended warranties and insurance
ERGO Hestia has secured the highest number of retailer partnerships in Poland
Risk coverage of all schemes for extended warranties and insurance
A relatively high proportion of schemes in Poland also offer protection against accidental damage
Independent distribution channels
Extended warranties are also available through Zagiel, a consumer finance company
Market value for extended warranties and insurance
Market forecasts to 2014
The white goods market is forecast to have grown further by 2014...
... while the market for extended warranties is likely to expand even more quickly
Brown goods
Introduction
Underlying market value and volume
The value of Poland's brown goods market moved up strongly between 2006 and 2010
Manufacturer schemes for extended warranties and insurance
Four manufacturers operate their own extended warranty programs
Retailer schemes for extended warranties and insurance
There are at least seven non-captive partners in Poland's expanding extended warranty market
Risk coverage of all schemes for extended warranties and insurance
A relatively large number of schemes also offer cover for accidental damage
Independent distribution channels
Market value for extended warranties and insurance
Market forecasts to 2014
The brown goods market is forecast to have increased by 2014...
... boosting the value of the extended warranty market
Grey goods
Introduction
Underlying market value and volume
The increase in sales volume fails to offset a decline in market value between 2006 and 2010
Manufacturer schemes for extended warranties and insurance
Over a half of manufacturers surveyed have introduced an extended warranty program
Retailer schemes for extended warranties and insurance
An increasing number of retailers of grey goods in Poland cross-sell extended warranties
Risk coverage of all schemes for extended warranties and insurance
More than half of all schemes provide cover for accidental damage in addition to breakdown
Independent distribution channels
Market value for extended warranties and insurance
Market forecasts to 2014
The value of the grey goods market is expected to have fallen further by 2014...
... causing a small reduction in the value of the associated extended warranty market
10.0 ROMANIA
White goods
Introduction
Underlying market value and volume
Growth in sales of white goods is rendered modest by economic troubles
Manufacturer schemes for extended warranties and insurance
Few manufacturers have launched extended warranty programs
Retailer schemes for extended warranties and insurance
BNP Paribas Assurance takes its first steps Romania's extended warranty market
Risk coverage of all schemes for extended warranties and insurance
Most schemes reportedly provide cover for accidental damage in addition to mechanical breakdown
Independent distribution channels
Market value for extended warranties and insurance
Market forecasts to 2014
The white goods market is forecast to experience steady growth up to 2014
Cross-selling rates for extended warranties for white goods may reasonably be predicted to increase
Brown goods
Introduction
Underlying market value and volume
There has been a trend for Romanian consumers to buy higher value brown goods than in the past
Manufacturer schemes for extended warranties and insurance
Few manufacturers have launched extended warranty programs
Retailer schemes for extended warranties and insurance
Cora and Flanco are pioneers in Romania's market for extended warranties linked to brown goods
Risk coverage of all schemes for extended warranties and insurance
Two schemes reportedly provide cover for accidental damage in addition to technical breakdown
Independent distribution channels
Market value for extended warranties and insurance
Market forecasts to 2014
The brown goods market is likely to achieve modest growth up to 2014...
... which will help Romania's very small extended warranty market to evolve further
Grey goods
Introduction
Underlying market value and volume
The value of the grey goods market fell by over 12% between 2006 and 2010
Manufacturer schemes for extended warranties and insurance
Seven manufacturers of grey goods operate extended warranty programs in Romania
Retailer schemes for extended warranties and insurance
Retailer extended warranty programs remain at an embryonic stage of development
Risk coverage of all schemes for extended warranties and insurance
Four schemes reportedly provide cover for accidental damage in addition to technical breakdown
Independent distribution channels
Market value for extended warranties and insurance 308 Market forecasts to 2014
The grey goods market is forecast to have shrunk further by 2014...
... although a higher overall take-up rate may result in growth in the small extended warranty market
11.0 RUSSIA
White goods
Introduction
Underlying market value and volume
The number of white goods sold in Russia continues to rise
Manufacturer schemes for extended warranties and insurance
Very few white goods manufacturers have their own extended warranty scheme
Retailer schemes for extended warranties and insurance
Retailing giant El Dorado makes use of its own captive provider
Risk coverage of all schemes for extended warranties and insurance
Just one scheme covered by the research includes protection for accidental damage
Independent distribution channels
Market value for extended warranties and insurance
Market forecasts to 2014
Russia's expanding middle classes will help to support strong growth in underlying product sales…
...with the related market for extended warranties being forecast to grow considerably
Brown goods
Introduction
Underlying market value and volume
Changes in market value and volume are indicative of a sustained period of high inflation
Manufacturer schemes for extended warranties and insurance
In Russia, manufacturers do not appear to offer extended warranties in relation to brown goods
Retailer schemes for extended warranties and insurance
El Dorado, M.video and Tekhno Sila all have extended warranty programs up and running
Risk coverage of all schemes for extended warranties and insurance
Only one scheme covered by the Russian research includes cover for accidental damage
Independent distribution channels
Market value for extended warranties and insurance
Market forecasts to 2014
The value of sales of brown goods should have moved up towards EUR 3.45 billion by 2014
...and uptake of extended warranties is also expected to rise steadily in the coming years
Grey goods
Introduction
Underlying market value and volume
Newer and quicker technologies contribute to falling prices for many types of grey good
Manufacturer schemes for extended warranties and insurance
One third of manufacturers have a scheme, and these are run on an internal basis
Retailer schemes for extended warranties and insurance
External underwriters identified by the research include RINCO and Rosgosstrakh
Risk coverage of all schemes for extended warranties and insurance
Half of the schemes identified by the research include protection for accidental damage
Independent distribution channels
Market value for extended warranties and insurance
Market forecasts to 2014
The rise of mobile computing and communications will limit future sales of traditional grey goods…
...although the market for extended warranties for these products is still forecast to grow
12.0 SWEDEN
White goods
Introduction
Underlying market value and volume
The volume of sales of white goods fell slightly although the value remained steady overall
Manufacturer schemes for extended warranties and insurance
Only one manufacturer offers an extended warranty
Retailer schemes for extended warranties and insurance
A preference for local partners is evident in retailer's programs
Moderna Försäkringar leads a select group of Scandinavian insurers
Risk coverage of all schemes for extended warranties and insurance
Schemes administered internally provide cover for mechanical breakdown only
Independent distribution channels
Market value for extended warranties and insurance
Market forecasts to 2014
The white goods market is expected to continue its growth between 2010 and 2014...
... which will also help the extended warranty market to a modest increase in value
Brown goods
Introduction
Underlying market value and volume
The volume of sales of brown goods declined by well over a quarter from 2006 to 2010
Manufacturer schemes for extended warranties and insurance
One third of manufacturers operate their own extended warranty programs
Retailer schemes for extended warranties and insurance
Four non-captive partners are active in Sweden's market for extended warranties for brown goods
Solid Försäkringar claims to have secured distribution through 5,500 retail outlets in Sweden
Risk coverage of all schemes for extended warranties and insurance
Most schemes provide cover for accidental damage as well as technical faults
Independent distribution channels
Market value for extended warranties and insurance
Market forecasts to 2014
The brown goods market is forecast to have partially recovered by 2014...
... causing the value of the extended warranty market to rise very slightly
Grey goods
Introduction
Underlying market value and volume
The value of sales of grey goods fell back precipitously during the five years to the end of 2010
Manufacturer schemes for extended warranties and insurance
Manufacturer programs for extended warranty schemes are reasonably widespread in Sweden
Retailer schemes for extended warranties and insurance
Non-captive partnerships dominate Sweden's market for extended warranties for grey goods…
…with at least five rivals found to be competing for retailer distribution relationships
Risk coverage of all schemes for extended warranties and insurance
17 out of 27 schemes identified cover accidental damage in addition to technical breakdown
Independent distribution channels
Market value for extended warranties and insurance
Market forecasts to 2014
The value of the grey goods market is forecast to decline further in the years leading up to 2014...
... which will also occasion a further contraction in the size of the related extended warranty market
13.0 SWITZERLAND
White goods
Introduction
Underlying market value and volume
The volume of sales of white goods rose gently between 2006 and 2010
Manufacturer schemes for extended warranties and insurance
A majority of manufacturers investigated have extended warranty programs up and running
Retailer schemes for extended warranties and insurance
Five retailers organise extended warranties for white goods on a purely internal basis
Risk coverage of all schemes for extended warranties and insurance
Most schemes provide cover for mechanical or technical breakdown only
Independent distribution channels
Market value for extended warranties and insurance
Market forecasts to 2014
The white goods market is likely to continue a slow upwards trajectory in the years leading up to 2014
... which will also help the extended warranty market to increase in value
Brown goods
Introduction
Underlying market value and volume
Both the value and volume of sales of brown goods rose steadily between 2006 and 2010
Manufacturer schemes for extended warranties and insurance
A handful of manufacturers have introduced their own extended warranty programs
Retailer schemes for extended warranties and insurance
Three non-captive extended warranty providers are identifiable in Switzerland
Risk coverage of all schemes for extended warranties and insurance
Most schemes provide cover for mechanical or technical breakdown only
Independent distribution channels
Market value for extended warranties and insurance
Market forecasts to 2014
The brown goods market is forecast to remain virtually static between 2010 and 2014...
... with the same comment applying to the associated market for extended warranties
Grey goods
Introduction
Underlying market value and volume
The increase in sales volume fails to offset a decline in market value between 2006 and 2010
Manufacturer schemes for extended warranties and insurance
A half of manufacturers surveyed operate their own extended warranty program
Retailer schemes for extended warranties and insurance
Solid Försäkringar is active in Switzerland through its partnership with Interfunk
Risk coverage of all schemes for extended warranties and insurance
Almost a half of schemes provider cover for accidental damage in addition to breakdown
Independent distribution channels
Market value for extended warranties and insurance
Market forecasts to 2014
The value of the grey goods market is forecast to have slipped further by 2014...
... which is likely to also bring down expenditure on related extended warranties
14.0 TURKEY
White goods
Introduction
Underlying market value and volume
Growth in sales of white goods is rendered modest by a weaker economy in 2009 and 2010
Manufacturer schemes for extended warranties and insurance
A half of manufacturers investigated offer extended warranty programs
Retailer schemes for extended warranties and insurance
Through its partnership with Darty, NEW is establishing itself in the Turkish market
Risk coverage of all schemes for extended warranties and insurance
Only one scheme includes cover for accidental damage in addition to mechanical breakdown
Independent distribution channels
Market value for extended warranties and insurance
Market forecasts to 2014
Fairly strong growth is predicted for the white goods market up to 2014...
... which, allied to higher take-up rates, means that the extended warranty market will also expand
Brown goods
Introduction
Underlying market value and volume
There has been a trend for Turkish consumers to buy higher value brown goods
Manufacturer schemes for extended warranties and insurance
Less than a half of manufacturers investigated offer extended warranty programs
Retailer schemes for extended warranties and insurance
Electro World collaborates with Chartis as its provider of extended warranties
Risk coverage of all schemes for extended warranties and insurance
Most schemes are focused purely on cover for technical breakdown
Independent distribution channels
Market value for extended warranties and insurance
Market forecasts to 2014
The volume of brown goods sold is forecast to reach six million by 2014
... meaning that the value of related extended warranties may be close to 1% of the underlying market value
Grey goods
Introduction
Underlying market value and volume
While the volume of grey goods sold remained largely stable, the market value has declined since 2006
Manufacturer schemes for extended warranties and insurance
Ten out of 20 manufacturers investigated offer extended warranty programs
Retailer schemes for extended warranties and insurance
MediaMarkt collaborates with Mondial Assistance as its provider of extended warranties
Risk coverage of all schemes for extended warranties and insurance
Cover for accidental damage is an option with five of the 18 schemes identified
Independent distribution channels
Market value for extended warranties and insurance
Market forecasts to 2014
The volume of grey goods sold is forecast to decline by almost 12% between 2006 and 2010...
... although a higher overall take-up rate may result in growth in the small extended warranty market
LIST OF GRAPHICS / TABLES
0.0 EXECUTIVE SUMMARY
Germany accounted for over a half of the total market in Northern, Central and Eastern Europe in 2010
On average, sales of extended warranties were worth 1.77% of the value of the underlying market for non-mobile products in 2010
Manufacturers of grey goods are more likely to be running extended warranty schemes than manufacturers of either white goods or brown goods
Finaccord predicts that the region's market for extended warranties linked to non-mobile products will be worth in excess of EUR 1 billion by 2014
1.0 INTRODUCTION
Organisations researched segmented by country and by type
2.0 REGIONAL OVERVIEW
Value of sales of white goods in Northern, Central and Eastern Europe segmented by country, 2006 and 2010
Value of sales of white goods in Northern, Central and Eastern Europe segmented by country, 2006 and 2010 (data)
Volume of sales of white goods in Northern, Central and Eastern Europe segmented by country, 2006 and 2010
Volume of sales of white goods in Northern, Central and Eastern Europe segmented by country, 2006 and 2010 (data)
Manufacturer schemes for extended warranties and insurance linked to white goods in Northern, Central and Eastern Europe: provision rates segmented by country, 2011
Manufacturer schemes for extended warranties and insurance linked to white goods in Northern, Central and Eastern Europe: operating models segmented by country, 2011
Manufacturer schemes for extended warranties and insurance linked to white goods in Northern, Central and Eastern Europe: operating models segmented by country, 2011 (data)
Retailer schemes for extended warranties and insurance linked to white goods in Northern, Central and Eastern Europe: provision rates segmented by country, 2011
Retailer schemes for extended warranties and insurance linked to white goods in Northern, Central and Eastern Europe: provision rates segmented by type of retailer, 2011
Retailer schemes for extended warranties and insurance linked to white goods in Northern, Central and Eastern Europe: operating models segmented by country, 2011
Retailer schemes for extended warranties and insurance linked to white goods in Northern, Central and Eastern Europe: operating models segmented by country, 2011 (data)
Risk coverage of all schemes for extended warranties and insurance linked to white goods in Northern, Central and Eastern Europe segmented by country, 2011
Approximate market value for extended warranties and insurance linked to white goods in Northern, Central and Eastern Europe segmented by country, 2010
Approximate market value for extended warranties and insurance linked to white goods in Northern, Central and Eastern Europe plotted against this value as a percentage of the value of the underlying market for white goods, segmented by country, 2010
Approximate market value for extended warranties and insurance linked to white goods in Northern, Central and Eastern Europe and this value as a percentage of the value of the underlying market for white goods, segmented by country, 2010 (data)
Value of sales of white goods in Northern, Central and Eastern Europe segmented by country, 2010 and 2014 (forecast)
Value of sales of white goods in Northern, Central and Eastern Europe segmented by country, 2010 and 2014 (forecast) (data)
Volume of sales of white goods in Northern, Central and Eastern Europe segmented by country, 2010 and 2014 (forecast)
Volume of sales of white goods in Northern, Central and Eastern Europe segmented by country, 2010 and 2014 (forecast) (data)
Approximate market value for extended warranties and insurance linked to white goods in Northern, Central and Eastern Europe segmented by country, 2010 and 2014 (forecast)
Approximate market value for extended warranties and insurance linked to white goods in Northern, Central and Eastern Europe segmented by country, 2010 and 2014 (forecast) (data)
Value of sales of brown goods in Northern, Central and Eastern Europe segmented by country, 2006 and 2010
Value of sales of brown goods in Northern, Central and Eastern Europe segmented by country, 2006 and 2010 (data)
Volume of sales of brown goods in Northern, Central and Eastern Europe segmented by country, 2006 and 2010
Volume of sales of brown goods in Northern, Central and Eastern Europe segmented by country, 2006 and 2010 (data)
Manufacturer schemes for extended warranties and insurance linked to brown goods in Northern, Central and Eastern Europe: provision rates segmented by country, 2011
Manufacturer schemes for extended warranties and insurance linked to brown goods in Northern, Central and Eastern Europe: operating models segmented by country, 2011
Manufacturer schemes for extended warranties and insurance linked to brown goods in Northern, Central and Eastern Europe: operating models segmented by country, 2011 (data)
Retailer schemes for extended warranties and insurance linked to brown goods in Northern, Central and Eastern Europe: provision rates segmented by country, 2011
Retailer schemes for extended warranties and insurance linked to brown goods in Northern, Central and Eastern Europe: provision rates segmented by type of retailer, 2011
Retailer schemes for extended warranties and insurance linked to brown goods in Northern, Central and Eastern Europe: operating models segmented by country, 2011
Retailer schemes for extended warranties and insurance linked to brown goods in Northern, Central and Eastern Europe: operating models segmented by country, 2011 (data)
Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Northern, Central and Eastern Europe segmented by country, 2011
Approximate market value for extended warranties and insurance linked to brown goods in Northern, Central and Eastern Europe segmented by country, 2010
Approximate market value for extended warranties and insurance linked to brown goods in Northern, Central and Eastern Europe plotted against this value as a percentage of the value of the underlying market for brown goods, segmented by country, 2010
Approximate market value for extended warranties and insurance linked to brown goods in Northern, Central and Eastern Europe and this value as a percentage of the value of the underlying market for brown goods, segmented by country, 2010 (data)
Value of sales of brown goods in Northern, Central and Eastern Europe segmented by country, 2010 and 2014 (forecast)
Value of sales of brown goods in Northern, Central and Eastern Europe segmented by country, 2010 and 2014 (forecast) (data)
Volume of sales of brown goods in Northern, Central and Eastern Europe segmented by country, 2010 and 2014 (forecast)
Volume of sales of brown goods in Northern, Central and Eastern Europe segmented by country, 2010 and 2014 (forecast) (data)
Approximate market value for extended warranties and insurance linked to brown goods in Northern, Central and Eastern Europe segmented by country, 2010 and 2014 (forecast)
Approximate market value for extended warranties and insurance linked to brown goods in Northern, Central and Eastern Europe segmented by country, 2010 and 2014 (forecast) (data)
Value of sales of grey goods in Northern, Central and Eastern Europe segmented by country, 2006 and 2010
Value of sales of grey goods in Northern, Central and Eastern Europe segmented by country, 2006 and 2010 (data)
Volume of sales of grey goods in Northern, Central and Eastern Europe segmented by country, 2006 and 2010
Volume of sales of grey goods in Northern, Central and Eastern Europe segmented by country, 2006 and 2010 (data)
Manufacturer schemes for extended warranties and insurance linked to grey goods in Northern, Central and Eastern Europe: provision rates segmented by country, 2011
Manufacturer schemes for extended warranties and insurance linked to grey goods in Northern, Central and Eastern Europe: operating models segmented by country, 2011
Manufacturer schemes for extended warranties and insurance linked to grey goods in Northern, Central and Eastern Europe: operating models segmented by country, 2011 (data)
Retailer schemes for extended warranties and insurance linked to grey goods in Northern, Central and Eastern Europe: provision rates segmented by country, 2011
Retailer schemes for extended warranties and insurance linked to grey goods in Northern, Central and Eastern Europe: provision rates segmented by type of retailer, 2011
Retailer schemes for extended warranties and insurance linked to grey goods in Northern, Central and Eastern Europe: operating models segmented by country, 2011
Retailer schemes for extended warranties and insurance linked to grey goods in Northern, Central and Eastern Europe: operating models segmented by country, 2011 (data)
Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Northern, Central and Eastern Europe segmented by country, 2011
Approximate market value for extended warranties and insurance linked to grey goods in Northern, Central and Eastern Europe segmented by country, 2010
Approximate market value for extended warranties and insurance linked to grey goods in Northern, Central and Eastern Europe plotted against this value as a percentage of the value of the underlying market for grey goods, segmented by country, 2010
Approximate market value for extended warranties and insurance linked to grey goods in Northern, Central and Eastern Europe and this value as a percentage of the value of the underlying market for grey goods, segmented by country, 2010 (data)
Value of sales of grey goods in Northern, Central and Eastern Europe segmented by country, 2010 and 2014 (forecast)
Value of sales of grey goods in Northern, Central and Eastern Europe segmented by country, 2010 and 2014 (forecast) (data)
Volume of sales of grey goods in Northern, Central and Eastern Europe segmented by country, 2010 and 2014 (forecast)
Volume of sales of grey goods in Northern, Central and Eastern Europe segmented by country, 2010 and 2014 (forecast) (data)
Approximate market value for extended warranties and insurance linked to grey goods in Northern, Central and Eastern Europe segmented by country, 2010 and 2014 (forecast)
Approximate market value for extended warranties and insurance linked to grey goods in Northern, Central and Eastern Europe segmented by country, 2010 and 2014 (forecast) (data)
3.0 AUSTRIA
Value and volume of sales of white goods in Austria, 2006 and 2010
Manufacturer schemes for extended warranties and insurance linked to white goods in Austria: provision rates and operating models, 2011
Retailer schemes for extended warranties and insurance linked to white goods in Austria: provision rates, operating models and provider share of non-captive partnerships, 2011
Risk coverage of all schemes for extended warranties and insurance linked to white goods in Austria, 2011
Approximate market value for extended warranties and insurance linked to white goods in Austria, 2010
Value and volume of sales of white goods in Austria, 2010 and 2014 (forecast)
Forecast market value for extended warranties and insurance linked to white goods in Austria, 2014
Value and volume of sales of brown goods in Austria, 2006 and 2010
Manufacturer schemes for extended warranties and insurance linked to brown goods in Austria: provision rates and operating models, 2011
Retailer schemes for extended warranties and insurance linked to brown goods in Austria: provision rates, operating models and provider share of non-captive partnerships, 2011
Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Austria, 2011
Approximate market value for extended warranties and insurance linked to brown goods in Austria, 2010
Value and volume of sales of brown goods in Austria, 2010 and 2014 (forecast)
Forecast market value for extended warranties and insurance linked to brown goods in Austria, 2014
Value and volume of sales of grey goods in Austria, 2006 and 2010
Manufacturer schemes for extended warranties and insurance linked to grey goods in Austria: provision rates, operating models and provider share of non-captive partnerships, 2011
Retailer schemes for extended warranties and insurance linked to grey goods in Austria: provision rates, operating models and provider share of non-captive partnerships, 2011
Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Austria, 2011
Approximate market value for extended warranties and insurance linked to grey goods in Austria, 2010
Value and volume of sales of grey goods in Austria, 2010 and 2014 (forecast)
Forecast market value for extended warranties and insurance linked to grey goods in Austria, 2014
4.0 CZECH REPUBLIC
Value and volume of sales of white goods in the Czech Republic, 2006 and 2010
Manufacturer schemes for extended warranties and insurance linked to white goods in the Czech Republic: provision rates and operating models, 2011
Retailer schemes for extended warranties and insurance linked to white goods in the Czech Republic: provision rates, operating models and provider share of non-captive partnerships, 2011
Risk coverage of all schemes for extended warranties and insurance linked to white goods in the Czech Republic, 2011
Approximate market value for extended warranties and insurance linked to white goods in the Czech Republic, 2010
Value and volume of sales of white goods in the Czech Republic, 2010 and 2014 (forecast)
Forecast market value for extended warranties and insurance linked to white goods in the Czech Republic, 2014
Value and volume of sales of brown goods in the Czech Republic, 2006 and 2010
Manufacturer schemes for extended warranties and insurance linked to brown goods in the Czech Republic: provision rates and operating models, 2011
Retailer schemes for extended warranties and insurance linked to brown goods in the Czech Republic: provision rates, operating models and provider share of non-captive partnerships, 2011
Risk coverage of all schemes for extended warranties and insurance linked to brown goods in the Czech Republic, 2011
Approximate market value for extended warranties and insurance linked to brown goods in the Czech Republic, 2010
Value and volume of sales of brown goods in the Czech Republic, 2010 and 2014 (forecast)
Forecast market value for extended warranties and insurance linked to brown goods in the Czech Republic, 2014
Value and volume of sales of grey goods in the Czech Republic, 2006 and 2010
Manufacturer schemes for extended warranties and insurance linked to grey goods in the Czech Republic: provision rates, operating models and provider share of non-captive partnerships, 2011
Retailer schemes for extended warranties and insurance linked to grey goods in the Czech Republic: provision rates, operating models and provider share of non-captive partnerships, 2011
Risk coverage of all schemes for extended warranties and insurance linked to grey goods in the Czech Republic, 2011
Approximate market value for extended warranties and insurance linked to grey goods in the Czech Republic, 2010
Value and volume of sales of grey goods in the Czech Republic, 2010 and 2014 (forecast)
Forecast market value for extended warranties and insurance linked to grey goods in the Czech Republic, 2014
5.0 DENMARK
Value and volume of sales of white goods in Denmark, 2006 and 2010
Manufacturer schemes for extended warranties and insurance linked to white goods in Denmark: provision rates and operating models, 2011
Retailer schemes for extended warranties and insurance linked to white goods in Denmark: provision rates, operating models and provider share of non-captive partnerships, 2011
Risk coverage of all schemes for extended warranties and insurance linked to white goods in Denmark, 2011
Approximate market value for extended warranties and insurance linked to white goods in Denmark, 2010
Value and volume of sales of white goods in Denmark, 2010 and 2014 (forecast)
Forecast market value for extended warranties and insurance linked to white goods in Denmark, 2014
Value and volume of sales of brown goods in Denmark, 2006 and 2010
Manufacturer schemes for extended warranties and insurance linked to brown goods in Denmark: provision rates and operating models, 2011
Retailer schemes for extended warranties and insurance linked to brown goods in Denmark: provision rates, operating models and provider share of non-captive partnerships, 2011
Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Denmark, 2011
Approximate market value for extended warranties and insurance linked to brown goods in Denmark, 2010
Value and volume of sales of brown goods in Denmark, 2010 and 2014 (forecast)
Forecast market value for extended warranties and insurance linked to brown goods in Denmark, 2014
Value and volume of sales of grey goods in Denmark, 2006 and 2010
Manufacturer schemes for extended warranties and insurance linked to grey goods in Denmark: provision rates, operating models and provider share of non-captive partnerships, 2011
Retailer schemes for extended warranties and insurance linked to grey goods in Denmark: provision rates, operating models and provider share of non-captive partnerships, 2011
Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Denmark, 2011
Approximate market value for extended warranties and insurance linked to grey goods in Denmark, 2010
Value and volume of sales of grey goods in Denmark, 2010 and 2014 (forecast)
Forecast market value for extended warranties and insurance linked to grey goods in Denmark, 2014
6.0 FINLAND
Value and volume of sales of white goods in Finland, 2006 and 2010
Manufacturer schemes for extended warranties and insurance linked to white goods in Finland: provision rates and operating models, 2011
Retailer schemes for extended warranties and insurance linked to white goods in Finland: provision rates, operating models and provider share of non-captive partnerships, 2011
Risk coverage of all schemes for extended warranties and insurance linked to white goods in Finland, 2011
Approximate market value for extended warranties and insurance linked to white goods in Finland, 2010
Value and volume of sales of white goods in Finland, 2010 and 2014 (forecast)
Forecast market value for extended warranties and insurance linked to white goods in Finland, 2014
Value and volume of sales of brown goods in Finland, 2006 and 2010
Manufacturer schemes for extended warranties and insurance linked to brown goods in Finland: provision rates and operating models, 2011
Retailer schemes for extended warranties and insurance linked to brown goods in Finland: provision rates, operating models and provider share of non-captive partnerships, 2011
Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Finland, 2011
Approximate market value for extended warranties and insurance linked to brown goods in Finland, 2010
Value and volume of sales of brown goods in Finland, 2010 and 2014 (forecast)
Forecast market value for extended warranties and insurance linked to brown goods in Finland, 2014
Value and volume of sales of grey goods in Finland, 2006 and 2010
Manufacturer schemes for extended warranties and insurance linked to grey goods in Finland: provision rates, operating models and provider share of non-captive partnerships, 2011
Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Finland, 2011
Approximate market value for extended warranties and insurance linked to grey goods in Finland, 2010
Value and volume of sales of grey goods in Finland, 2010 and 2014 (forecast)
Forecast market value for extended warranties and insurance linked to grey goods in Finland, 2014
7.0 GERMANY
Value and volume of sales of white goods in Germany, 2006 and 2010
Manufacturer schemes for extended warranties and insurance linked to white goods in Germany: provision rates, operating models and provider share of non-captive partnerships, 2011
Retailer schemes for extended warranties and insurance linked to white goods in Germany: provision rates, operating models and provider share of non-captive partnerships, 2011
Risk coverage of all schemes for extended warranties and insurance linked to white goods in Germany, 2011
Approximate market value for extended warranties and insurance linked to white goods in Germany, 2010
Value and volume of sales of white goods in Germany, 2010 and 2014 (forecast)
Forecast market value for extended warranties and insurance linked to white goods in Germany, 2014
Value and volume of sales of brown goods in Germany, 2006 and 2010
Manufacturer schemes for extended warranties and insurance linked to brown goods in Germany: provision rates, operating models and provider share of non-captive partnerships, 2011
Retailer schemes for extended warranties and insurance linked to brown goods in Germany: provision rates, operating models and provider share of non-captive partnerships, 2011
Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Germany, 2011
Approximate market value for extended warranties and insurance linked to brown goods in Germany, 2010
Value and volume of sales of brown goods in Germany, 2010 and 2014 (forecast)
Forecast market value for extended warranties and insurance linked to brown goods in Germany, 2014
Value and volume of sales of grey goods in Germany, 2006 and 2010
Manufacturer schemes for extended warranties and insurance linked to grey goods in Germany: provision rates, operating models and provider share of non-captive partnerships, 2011
Retailer schemes for extended warranties and insurance linked to grey goods in Germany: provision rates, operating models and provider share of non-captive partnerships, 2011
Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Germany, 2011
Approximate market value for extended warranties and insurance linked to grey goods in Germany, 2010
Value and volume of sales of grey goods in Germany, 2010 and 2014 (forecast)
Forecast market value for extended warranties and insurance linked to grey goods in Germany, 2014
8.0 NORWAY
Value and volume of sales of white goods in Norway, 2006 and 2010
Manufacturer schemes for extended warranties and insurance linked to white goods in Norway: provision rates and operating models, 2011
Retailer schemes for extended warranties and insurance linked to white goods in Norway: provision rates, operating models and provider share of non-captive partnerships, 2011
Risk coverage of all schemes for extended warranties and insurance linked to white goods in Norway, 2011
Approximate market value for extended warranties and insurance linked to white goods in Norway, 2010
Value and volume of sales of white goods in Norway, 2010 and 2014 (forecast)
Forecast market value for extended warranties and insurance linked to white goods in Norway, 2014
Value and volume of sales of brown goods in Norway, 2006 and 2010
Manufacturer schemes for extended warranties and insurance linked to brown goods in Norway: provision rates and operating models, 2011
Retailer schemes for extended warranties and insurance linked to brown goods in Norway: provision rates, operating models and provider share of non-captive partnerships, 2011
Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Norway, 2011
Approximate market value for extended warranties and insurance linked to brown goods in Norway, 2010
Value and volume of sales of brown goods in Norway, 2010 and 2014 (forecast)
Forecast market value for extended warranties and insurance linked to brown goods in Norway, 2014
Value and volume of sales of grey goods in Norway, 2006 and 2010
Manufacturer schemes for extended warranties and insurance linked to grey goods in Norway: provision rates, operating models and provider share of non-captive partnerships, 2011
Retailer schemes for extended warranties and insurance linked to grey goods in Norway: provision rates, operating models and provider share of non-captive partnerships, 2011
Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Norway, 2011
Approximate market value for extended warranties and insurance linked to grey goods in Norway, 2010
Value and volume of sales of grey goods in Norway, 2010 and 2014 (forecast)
Forecast market value for extended warranties and insurance linked to grey goods in Norway, 2014
9.0 POLAND
Value and volume of sales of white goods in Poland, 2006 and 2010
Manufacturer schemes for extended warranties and insurance linked to white goods in Poland: provision rates and operating models, 2011
Retailer schemes for extended warranties and insurance linked to white goods in Poland: provision rates, operating models and provider share of non-captive partnerships, 2011
Risk coverage of all schemes for extended warranties and insurance linked to white goods in Poland, 2011
Approximate market value for extended warranties and insurance linked to white goods in Poland, 2010
Value and volume of sales of white goods in Poland, 2010 and 2014 (forecast)
Forecast market value for extended warranties and insurance linked to white goods in Poland, 2014
Value and volume of sales of brown goods in Poland, 2006 and 2010
Manufacturer schemes for extended warranties and insurance linked to brown goods in Poland: provision rates and operating models, 2011
Retailer schemes for extended warranties and insurance linked to brown goods in Poland: provision rates, operating models and provider share of non-captive partnerships, 2011
Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Poland, 2011
Approximate market value for extended warranties and insurance linked to brown goods in Poland, 2010
Value and volume of sales of brown goods in Poland, 2010 and 2014 (forecast)
Forecast market value for extended warranties and insurance linked to brown goods in Poland, 2014
Value and volume of sales of grey goods in Poland, 2006 and 2010
Manufacturer schemes for extended warranties and insurance linked to grey goods in Poland: provision rates, operating models and provider share of non-captive partnerships, 2011
Retailer schemes for extended warranties and insurance linked to grey goods in Poland: provision rates, operating models and provider share of non-captive partnerships, 2011
Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Poland, 2011
Approximate market value for extended warranties and insurance linked to grey goods in Poland, 2010
Value and volume of sales of grey goods in Poland, 2010 and 2014 (forecast)
Forecast market value for extended warranties and insurance linked to grey goods in Poland, 2014
10.0 ROMANIA
Value and volume of sales of white goods in Romania, 2006 and 2010
Manufacturer schemes for extended warranties and insurance linked to white goods in Romania: provision rates and operating models, 2011
Retailer schemes for extended warranties and insurance linked to white goods in Romania: provision rates, operating models and provider share of non-captive partnerships, 2011
Risk coverage of all schemes for extended warranties and insurance linked to white goods in Romania, 2011
Approximate market value for extended warranties and insurance linked to white goods in Romania, 2010
Value and volume of sales of white goods in Romania, 2010 and 2014 (forecast)
Forecast market value for extended warranties and insurance linked to white goods in Romania, 2014
Value and volume of sales of brown goods in Romania, 2006 and 2010
Manufacturer schemes for extended warranties and insurance linked to brown goods in Romania: provision rates and operating models, 2011
Retailer schemes for extended warranties and insurance linked to brown goods in Romania: provision rates, operating models and provider share of non-captive partnerships, 2011
Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Romania, 2011
Approximate market value for extended warranties and insurance linked to brown goods in Romania, 2010
Value and volume of sales of brown goods in Romania, 2010 and 2014 (forecast)
Forecast market value for extended warranties and insurance linked to brown goods in Romania, 2014
Value and volume of sales of grey goods in Romania, 2006 and 2010
Manufacturer schemes for extended warranties and insurance linked to grey goods in Romania: provision rates and operating models, 2011
Retailer schemes for extended warranties and insurance linked to grey goods in Romania: provision rates, operating models and provider share of non-captive partnerships, 2011
Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Romania, 2011
Approximate market value for extended warranties and insurance linked to grey goods in Romania, 2010
Value and volume of sales of grey goods in Romania, 2010 and 2014 (forecast)
Forecast market value for extended warranties and insurance linked to grey goods in Romania, 2014
11.0 RUSSIA
Value and volume of sales of white goods in Russia, 2006 and 2010
Manufacturer schemes for extended warranties and insurance linked to white goods in Russia: provision rates and operating models, 2011
Retailer schemes for extended warranties and insurance linked to white goods in Russia: provision rates, operating models and provider share of non-captive partnerships, 2011
Risk coverage of all schemes for extended warranties and insurance linked to white goods in Russia, 2011
Approximate market value for extended warranties and insurance linked to white goods in Russia, 2010
Value and volume of sales of white goods in Russia, 2010 and 2014 (forecast)
Forecast market value for extended warranties and insurance linked to white goods in Russia, 2014
Value and volume of sales of brown goods in Russia, 2006 and 2010
Retailer schemes for extended warranties and insurance linked to brown goods in Russia: provision rates, operating models and provider share of non-captive partnerships, 2011
Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Russia, 2011
Approximate market value for extended warranties and insurance linked to brown goods in Russia, 2010
Value and volume of sales of brown goods in Russia, 2010 and 2014 (forecast)
Forecast market value for extended warranties and insurance linked to brown goods in Russia, 2014
Value and volume of sales of grey goods in Russia, 2006 and 2010
Manufacturer schemes for extended warranties and insurance linked to grey goods in Russia: provision rates and operating models, 2011
Retailer schemes for extended warranties and insurance linked to grey goods in Russia: provision rates, operating models and provider share of non-captive partnerships, 2011
Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Russia, 2011
Approximate market value for extended warranties and insurance linked to grey goods in Russia, 2010
Value and volume of sales of grey goods in Russia, 2010 and 2014 (forecast)
Forecast market value for extended warranties and insurance linked to grey goods in Russia, 2014
12.0 SWEDEN
Value and volume of sales of white goods in Sweden, 2006 and 2010
Manufacturer schemes for extended warranties and insurance linked to white goods in Sweden: provision rates and operating models, 2011
Retailer schemes for extended warranties and insurance linked to white goods in Sweden: provision rates, operating models and provider share of non-captive partnerships, 2011
Risk coverage of all schemes for extended warranties and insurance linked to white goods in Sweden, 2011
Approximate market value for extended warranties and insurance linked to white goods in Sweden, 2010
Value and volume of sales of white goods in Sweden, 2010 and 2014 (forecast)
Forecast market value for extended warranties and insurance linked to white goods in Sweden, 2014
Value and volume of sales of brown goods in Sweden, 2006 and 2010
Manufacturer schemes for extended warranties and insurance linked to brown goods in Sweden: provision rates and operating models, 2011
Retailer schemes for extended warranties and insurance linked to brown goods in Sweden: provision rates, operating models and provider share of non-captive partnerships, 2011
Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Sweden, 2011
Approximate market value for extended warranties and insurance linked to brown goods in Sweden, 2010
Value and volume of sales of brown goods in Sweden, 2010 and 2014 (forecast)
Forecast market value for extended warranties and insurance linked to brown goods in Sweden, 2014
Value and volume of sales of grey goods in Sweden, 2006 and 2010
Manufacturer schemes for extended warranties and insurance linked to grey goods in Sweden: provision rates, operating models and provider share of non-captive partnerships, 2011
Retailer schemes for extended warranties and insurance linked to grey goods in Sweden: provision rates, operating models and provider share of non-captive partnerships, 2011
Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Sweden, 2011
Approximate market value for extended warranties and insurance linked to grey goods in Sweden, 2010
Value and volume of sales of grey goods in Sweden, 2010 and 2014 (forecast)
Forecast market value for extended warranties and insurance linked to grey goods in Sweden, 2014
13.0 SWITZERLAND
Value and volume of sales of white goods in Switzerland, 2006 and 2010
Manufacturer schemes for extended warranties and insurance linked to white goods in Switzerland: provision rates and operating models, 2011
Retailer schemes for extended warranties and insurance linked to white goods in Switzerland: provision rates, operating models and provider share of non-captive partnerships, 2011
Risk coverage of all schemes for extended warranties and insurance linked to white goods in Switzerland, 2011
Approximate market value for extended warranties and insurance linked to white goods in Switzerland, 2010
Value and volume of sales of white goods in Switzerland, 2010 and 2014 (forecast)
Forecast market value for extended warranties and insurance linked to white goods in Switzerland, 2014
Value and volume of sales of brown goods in Switzerland, 2006 and 2010
Manufacturer schemes for extended warranties and insurance linked to brown goods in Switzerland: provision rates and operating models, 2011
Retailer schemes for extended warranties and insurance linked to brown goods in Switzerland: provision rates, operating models and provider share of non-captive partnerships, 2011
Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Switzerland, 2011
Approximate market value for extended warranties and insurance linked to brown goods in Switzerland, 2010
Value and volume of sales of brown goods in Switzerland, 2010 and 2014 (forecast)
Forecast market value for extended warranties and insurance linked to brown goods in Switzerland, 2014
Value and volume of sales of grey goods in Switzerland, 2006 and 2010
Manufacturer schemes for extended warranties and insurance linked to grey goods in Switzerland: provision rates, operating models and provider share of non-captive partnerships, 2011
Retailer schemes for extended warranties and insurance linked to grey goods in Switzerland: provision rates, operating models and provider share of non-captive partnerships, 2011
Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Switzerland, 2011
Approximate market value for extended warranties and insurance linked to grey goods in Switzerland, 2010
Value and volume of sales of grey goods in Switzerland, 2010 and 2014 (forecast)
Forecast market value for extended warranties and insurance linked to grey goods in Switzerland, 2014
14.0 TURKEY
Value and volume of sales of white goods in Turkey, 2006 and 2010
Manufacturer schemes for extended warranties and insurance linked to white goods in Turkey: provision rates and operating models, 2011
Retailer schemes for extended warranties and insurance linked to white goods in Turkey: provision rates, operating models and provider share of non-captive partnerships, 2011
Risk coverage of all schemes for extended warranties and insurance linked to white goods in Turkey, 2011
Approximate market value for extended warranties and insurance linked to white goods in Turkey, 2010
Value and volume of sales of white goods in Turkey, 2010 and 2014 (forecast)
Forecast market value for extended warranties and insurance linked to white goods in Turkey, 2014
Value and volume of sales of brown goods in Turkey, 2006 and 2010
Manufacturer schemes for extended warranties and insurance linked to brown goods in Turkey: provision rates and operating models, 2011
Retailer schemes for extended warranties and insurance linked to brown goods in Turkey: provision rates, operating models and provider share of non-captive partnerships, 2011
Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Turkey, 2011
Approximate market value for extended warranties and insurance linked to brown goods in Turkey, 2010
Value and volume of sales of brown goods in Turkey, 2010 and 2014 (forecast)
Forecast market value for extended warranties and insurance linked to brown goods in Turkey, 2014
Value and volume of sales of grey goods in Turkey, 2006 and 2010
Manufacturer schemes for extended warranties and insurance linked to grey goods in Turkey: provision rates and operating models, 2011
Retailer schemes for extended warranties and insurance linked to grey goods in Turkey: provision rates, operating models and provider share of non-captive partnerships, 2011
Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Turkey, 2011
Approximate market value for extended warranties and insurance linked to grey goods in Turkey, 2010
Value and volume of sales of grey goods in Turkey, 2010 and 2014 (forecast)
Forecast market value for extended warranties and insurance linked to grey goods in Turkey, 2014
- Austria
- Czech Republic
- Denmark
- Finland
- Germany
- Norway
- Poland
- Romania
- Russia
- Sweden
- Switzerland
- Turkey
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