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Results that Matter: Improving Communities by Engaging Citizens, Measuring Performance, and Getting Things Done
John Wiley and Sons Ltd, Sep 2011, Pages: 272
Today's communities—whether they are currently strong, or struggling to survive—face difficult challenges if they want to be tomorrow's healthy, vibrant communities. The challenge for leaders and citizens of modern communities is not just to solve specific problems today. Their real challenge is to keep learning from their experience so they can keep improving their communities tomorrow.
Results That Matter will provide a new governance framework for using valuable tools of community improvement—especially performance measurement and citizen engagement—to empower communities to achieve the outcomes their citizens most desire. Government and nonprofit managers will learn how to combine these tools in new ways, not only to achieve one-time improvement of their organizations and communities, but to foster continual community renewal and improvement. The benefits and practicality of the framework and related practices will be reinforced by case examples from 25 communities across the country. The book will offer 'how to' guidance to public and nonprofit managers, including promising practices for effective communities, and new roles for citizens, community leaders, and managers.
HIGHLIGHTS
Results that Matter presents a framework for community leaders who must learn from their experience today so they can keep improving their communities tomorrow.
- Offers practical guidance and promising practices for creating effective communities.
- Provides a new governance framework for using community improvement tools, especially performance measurement, and citizen engagement.
- Includes twenty-five community and organizational stories that show the key elements of this governance framework in action.
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