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Indian Industry Insight - Non-Voice BPO in Healthcare
CYGNUS Business Consulting & Research, March 2008, Pages: 127
Global healthcare market was worth over USD4.17 trillion in 2005, a growth of 7.16% over 2004, higher than global GDP. The Indian healthcare BPO services industry includes health insurance, medical transcription and health care service. Non Voice based services contributed about 45% of total revenues, balance being from voice based services. Currently, non captive BPO companies in India derive about 16.5% of their revenue from healthcare, which is expected to go up to 20% in the coming 3 years, with regulatory, cost and competitive pressures forcing healthcare providers and payer companies to outsource a greater part of their operations.
This report covers non-voice offshore healthcare-BPO services industry, in India. It focuses on outsourcing from healthcare industries in the US, the UK, France, Germany and Australia—the major target markets for Indian healthcare BPO service providers. Highlights of the report include snapshots of major healthcare markets worldwide, processes outsourced, growth drivers, in-depth coverage of healthcare BPO services, and profiles of leading companies in India in the healthcare BPO space.
This report will help BPO service providers, who are already focused on the healthcare vertical, sharpen their focus and identify new markets. BPO service providers, who are keen to offer healthcare BPO services, will find this report useful in crystallizing their strategic plans. This report will help Healthcare Providers and Payer companies, which have already outsourced or plan to outsource, learn about outsourcing trends in the healthcare industry. Others such as government departments, analysts, students, consultants and entrepreneurs will gain a comprehensive understanding of this fastgrowing industry.
The report has 125 pages, 4 annexures, 13 figures, 16 tables and 2 charts.
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