|
|
 |
|
Viewing report
|
|
|
|
North American Enterprise Telephony Implementation and Management Services Market
Frost & Sullivan, Dec 2011, Pages: 98
This strategic analysis is part of Frost & Sullivan’s continued coverage of the enterprise telephony marketplace. Through extensive primary and secondary research, this analysis provides telephony equipment vendors, service providers, value-added resellers (VARs), systems integrators (SIs) and other market participants with a detailed analysis of the telephony customer premises equipment (CPE) services marketplace. Within this analysis, Frost & Sullivan has presented the market drivers, restraints, competitive landscape, segmentation, demand, market shares, and revenue of the rapidly evolving telephony CPE market.
Executive Summary
- The North American enterprise telephony implementation and management services market returned to positive growth in 2010.
- Total market growth in 2010 was fueled primarily by the increasing adoption of Internet Protocol (IP) communications platforms and endpoints within the enterprise space.
- Although time division multiplexing (TDM) line license shipments grew in 2010, upcoming decline is expected in the coming years as customers continue to acknowledge the value of IP communications and vendors gradually phase out legacy TDM private branch exchange (PBX) and key telephone systems (KTS).
- Going forward, continued infrastructure refresh will drive demand for implementation services. Moreover, the growing complexity of enterprise communications environments (converged, multi vendor, multi endpoint networks, greater bandwidth requirements) will encourage enterprises to outsource management of their on-premises equipment to skilled service providers.
- Furthermore, the growing consideration for advanced Unified Communications and Collaboration (UCC) technologies is positively impacting the professional and managed services market as customers begin to recognize an internal knowledge gap with regard to design, planning, implementation and on-going upkeep of these technologies, and tend to hire professional and managed service providers to complete these tasks.
- Frost & Sullivan expects professional services to slowly decline as cloud communications increasingly gain traction, but it will not be until 2016 and 2017 when cloud, hosted and software-as-a-service (SaaS) solutions will begin to have a significant impact on premises-based system shipments and related services.
- Contractual maintenance revenue growth will remain positive in the short and medium term, however, maintenance revenue will gradually decrease as customers migrate to IP-based communications environments and adopt managed services.
- Top-tier professional and managed services providers include: Avaya and Black Box Networks. The second tier includes the following companies: Arrow S3, AT&T, Cisco, Mitel, NEC, and Verizon. Finally,IBM, Siemens Enterprise Communications and ShorTel are showing strong growth in this market.
* 2011 Investment Decisions in Communications and Collaboration Products and Services among North American Decision Makers
Product samples
A sample for this product is available. Please Login/Register to download this sample.
|
|
|
|
