North American Hosted Enterprise E-mail Services Market

Frost & Sullivan, December 2011, Pages: 87

This strategic analysis is part of Frost & Sullivan’s continued coverage of the messaging and collaboration marketplace. Within this analysis, Frost & Sullivan has identified market drivers, restraints, competitive landscape, revenues, market shares and key market trends related to the North American hosted enterprise e-mail services market. With extensive primary and secondary research, this analysis provides messaging and collaboration vendors and service providers with a detailed look at the current and changing dynamics in the fast-evolving hosted enterprise e-mail services marketplace. The study can also benefit end-user organizations evaluating hosted e-mail services and providers.

Hosted Enterprise E-mail is a model whereby the service provider licenses an enterprise-grade e-mail application for deployment in its data centers and offers on-demand services to end-user organizations. Features of hosted e-mail services include:

- Network access and management of the enterprise e-mail software
- Centralized administration of e-mail boxes/seats provisioned to customers
- Multi-tenant (shared), dedicated (private), and hybrid (multi-tenant and dedicated) architecture
- Centralized software upgrades, including version and patch administration
- Integration with other communication and collaboration software, either as a service mash-up or as a plug-in to a platform-as-a-service.

Hosted e-mail services are often priced on a per-user or per-mailbox basis. The hosted fees are recurring, and, therefore, viewed as being more predictable, much like maintenance fees for licensed software. For the purposes of this research, revenues are calculated on the basis of average price per mailbox for basic e-mail services. The revenue estimates do not include the cost of value-added messaging and collaboration services, or maintenance costs. Revenues include estimates for paid, active mailboxes of enterprise* customers. They do not include paid/free mailboxes delivered to consumers or licensed mail boxes that are not active. This research covers e-mail services offered under hosted, software-as-a-service (SaaS), and cloud-based delivery models. It does not attempt to segment revenues or seats by these service models.

All revenues are in United States dollar ($) unless otherwise specified.

Executive Summary

-Executive Summary

-Market Engineering Measurements

-CEO’s Perspective

Market Overview

-Definitions

-Research Scope

-State of the Market

-The Cloud Evolution

-The Cloud Business Model

-Hosted, SaaS and Cloud-based E-mail

-Industry Snapshot

-On-premises Versus Hosted E-mail

-Technology Maturity

-Customer Purchasing Criteria

-Purchasing Criteria of Small Enterprises

-Purchasing Criteria of Medium Enterprises

-Purchasing Criteria of Large Enterprises

-Key Questions This Study Will Answer

-Segmentation

External Challenges: Drivers and Restraints—Total Market

-Drivers—Impact and Duration

-Drivers Explained

-Restraints—Impact and Duration

-Restraints Explained

Forecasts and Trends—Total Market

-Market Engineering Measurements

-Key Market Trends

-Forecast Assumptions

- Total North American Hosted Enterprise E-mail Services Market Installed Base and Revenue Forecast

-Installed Base and Revenue Forecast Discussion

-Pricing Trends and Forecast

Demand Analysis—Total Market

-North American Hosted Enterprise E-mail Services Market Penetration Analysis

Market Share and Competitive Analysis

-Competitive Analysis—Market Share

-Competitive Environment

-Share of Hosted Exchange

Vendor Analysis

-Apptix

-BlueTie

-Ceryx

-FuseMail

-Google

-Intermedia

-MindSHIFT

-NaviSite

-Rackspace

-USA.net/Perimeter

-Zimbra

-Zoho

-Competitors—SWOT Analysis

E-mail Software Vendors

-E-mail Software Vendors—IBM

-E-mail Software Vendors—Microsoft

-E-mail Software Vendors—Cisco and Novell

Strategic Recommendations

The Last Word

Appendix

-Apptix
-BlueTie
-Ceryx
-FuseMail
-Google
-Intermedia
-MindSHIFT
-NaviSite
-Rackspace
-USA.net/Perimeter
-Zimbra
-Zoho

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