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KPO Market in India 2010-2014
Infiniti Research Limited, December 2011, Pages: 28
TechNavio’s analysts forecast the KPO market in India is expected to grow at a CAGR of 18 percent over the period 2010–2014. One of the key factors contributing to this market growth is the proactive government policies to aid KPO growth. The KPO market in India has also been witnessing an increasing adoption of a consultative approach. However, the acquisition and retention of talent could pose a challenge to the growth of this market.
TechNavio’s report, KPO Market in India 2010–2014, has been prepared based on an in-depth analysis of the market with inputs from industry experts. The report focuses on India. It analyzes the KPO market landscape in India and its growth prospects. The report also includes a discussion of the key vendors operating in this market. The report covers only the major vendors providing KPO services.
Key vendors dominating this market include Genpact, Evalueserve, Ugam Solutions, WNS Ltd.
Key questions answered in this report:
What will the market size be in 2014 and at what rate will it grow?
What key trends is this market subject to?
What is driving this market?
What are the challenges to market growth?
Who are the key vendors in this market space?
What are the opportunities and threats faced by each of these key vendors?
What are the strengths and weaknesses of each of these key vendors?
01. Executive Summary
02. Introduction
03. Market Coverage
04. Market Landscape
05. Vendor Landscape
06. Buying Criteria
07. Market Growth Drivers
08. Drivers and their Impact
09. Market Challenges
10. Market Trends
11. Key Vendor Analysis
11.1 Genpact
11.2 Evalueserve
11.3 Ugam Solutions
11.4 WNS Ltd.
12. Other Reports in this Series
List of Exhibits:
Exhibit 1: KPO Market in India 2010–2014 (US$ billion)
Exhibit 2: KPO Market in India by Service Segmentation 2010
TechNavio Announces the Publication of its Report – KPO Market in India 2010–2014
TechNavio today launched its KPO Market in India 2010–2014 report based on an in-depth study of the market. The report aids decision makers’ understanding of the present and the future landscape of this market.
Commenting on the report, an analyst from TechNavio’s IT Services team said, “A large number of MNCs are advancing the process of increasing their offshore presence; as they realize the evidently increasing benefits of offshoring business. A large number of Indian companies are working for expansion of their operations by setting up delivery centers across regions such as China, Latin America and Eastern Europe. The clients are increasingly looking for a localized service which is the key factor for this trend. Thus, Indian KPO vendors are exploring offshore sites where they can find the local talent and language capabilities. ”
According to the report, the Government of India has recognized the potential of KPO to influence the economic development of the country. The pace at which the sector is growing and the ability to sustain growth has made the government realize the existence of employment opportunities and, hence, they have taken remarkable measures in liberations and deregulations of policies, such as reducing licensing requirements, accessible foreign technologies, removal of restriction on investments, etc.
Further, the report also discusses challenges with the existing information infrastructure in this market.
The contents of this report are based on research conducted on an objective combination of primary and secondary scores, including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key players.
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