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Avaya Aura® Contact Center - NuViews® Summary Report Product Image

Avaya Aura® Contact Center - NuViews® Summary Report

  • ID: 2069673
  • March 2012
  • 38 Pages
  • CXO Reports

FEATURED COMPANIES

  • Apple
  • Avaya, Nortel
  • Facebook
  • Google
  • IBM
  • Linkedin
  • MORE

Pre-IPO release on Avaya - A guide to a better understanding of Avaya's Aura® Contact Center

Avaya Prospectus

The focus of this report is on Avaya's solutions portfolio. Since Avaya has filed with the Securities and Exchange Commission for its anticipated Initial Public Offering (IPO), you can obtain relevant business information via Avaya's S-1 filing dated June 9, 2011 and also Avaya's 10-K Annual Report that is included in this latest CXO Report.

A guide to a better understanding of Avaya Aura® Contact Center

Avaya expanded its reseller and development channel coverage since the acquisition of Nortel Enterprise Solutions, evolved its product line to Aura and added 60 new products in the past 18 months. Avaya Aura is the real-time communications software foundation for Unified Communications (UC), collaboration and contact center solutions. ""Customer Experience Management” is the ability to manage a consistent personalized customer experience, in context, across all customer touch points and methods of communication. Avaya Aura Contact Center integrates Social Media including Facebook, Twitter, Linkedin and others into their business communications READ MORE >

Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • Apple
  • Avaya, Nortel
  • Facebook
  • Google
  • IBM
  • Linkedin
  • MORE

Avaya Aura® Contact Center Portfolio
NuViews® Summary Report
Avaya – NuViews® Summary
Preface
Avaya Prospectus
Avaya's 10-K Annual Report
Key Avaya Facts
Contact Center Component Descriptions and Terminology:
Key Market Trends being addressed by Avaya
Avaya's Technology Solutions
NuViews Contact Center Analysis
NuViews Standard Rating Conventions:
Contact Center Technology Analysis:
Avaya's strategic innovations:
Contact Center Innovation Analysis:
Avaya's functionality capabilities
Contact Center Functionality Analysis:
Avaya's adaptability capabilities:
Contact Center Adaptability Analysis:
Avaya Client Services
Contact Center Professional Services Analysis:
Avaya Unified Contact Center Products Table for Mid-size to Large Multi-site / Global Organizations
Avaya Solutions in Context:
About CXO Reports

Note: Product cover images may vary from those shown

- Avaya, Nortel
- Microsoft
- Apple
- IBM
- Google
- Research in Motion (RIM)
- Nokia
- NEC
- Facebook
- Linkedin
- Twitter

Note: Product cover images may vary from those shown
Note: Product cover images may vary from those shown

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