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Observing the User Experience. Edition No. 2
Elsevier Science and Technology, September 2012, Pages: 608
The gap between who designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. Observing the User Experience will help you bridge that gap to understand what your users want and need from your product, and whether they'll be able to use what you've created.
Filled with real-world experience and a wealth of practical information, this book presents a complete toolbox of techniques to help designers and developers see through the eyes of their users. It provides in-depth coverage of 13 user experience research techniques that will provide a basis for developing better products, whether they're Web, software or mobile based. In addition, it's written with an understanding of how software is developed in the real world, taking tight budgets, short schedules, and existing processes into account.
Explains how to create usable products that are still original, creative, and unique
A valuable resource for designers, developers, project managers-anyone in a position where their work comes in direct contact with the end user.
Provides a real-world perspective on research and provides advice about how user research can be done cheaply, quickly and how results can be presented persuasively
Gives readers the tools and confidence to perform user research on their own designs and tune their software user experience to the unique needs of their product and its users
Part I: Why Research is Good and How It Fits Into Product Development
1. Typhoon: A Fable
2. Do a Usability Test Now!
3. Balancing Needs Through Iterative Development
4. The User Experience
Part II: User Experience Research Techniques
5. The Research Plan
6. Universal tools: Recruiting and Interviewing
7. User Profiles
8. Contextual Inquiry, Task Analysis, Card Sorting
9. Focus Groups
10. Usability Tests
12. Ongoing Relationship
13. Log Files and Customer Support
14. Competitive Research
15. Others' Hard Work: Published Information and Consultants
16. Emerging Techniques
Part III: Communicating Results
17. Reports and Presentations
18. Creating a User-Centered Corporate Culture
A. The Budget Research Lab
B. Common Survey Questions
C. Observer Instructions
About the Author
Elizabeth Goodman is a PhD candidate at the UC Berkeley's School of Information. Her writing, design and research focus on interaction design for mobile and ubiquitous computing. She has also been a part of exploratory research teams at Intel, Fuji-Xerox, and Yahoo!. Elizabeth has a masters degree in interaction design fromNew York University, and is a National Science Foundation Graduate Fellow and an Intel PhD Fellow.
Mike Kuniavsky is a user experience designer, researcher and author. A twenty-year veteran of digital product development, Mike is a consultant and the co-founder of several user experience centered companies: ThingM manufactures products for ubiquitous computing and the Internet of Things; Adaptive Path is a well-known design consultancy. He is also the founder and organizer of Sketching in Hardware, an annual summit on the future of tools for digital product user experience design for leading technology developers, designers and educators. Mike frequently writes and speaks on digital product and service design, and works with product development groups in both large companies and startups. His most recent book is Smart Things: Ubiquitous Computing User Experience Design.
Andrea Moed believes that research is essential in designing to support human relationships. She has been a design researcher and strategist for over 15 years, observing users of websites, phones and other mobile devices, museums, retail environments and educational and business software. She is currently the Staff User Researcher at Inflection, a technology company working to democratize access to public records. Andrea has master's degrees from the Interactive Telecommunications Program at New York University and the UC Berkeley School of Information, and has taught at the Parsons School of Design in New York. Her writing on design and technology has appeared in a variety of publications.