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Workplace Violence Prevention: A Practical Guide to Security on the Job Product Image

Workplace Violence Prevention: A Practical Guide to Security on the Job

  • Published: July 2014
  • 48 Pages
  • Specialty Technical Publishers

Workplace Violence Prevention: A Practical Guide to Security on the Job provides thorough examinations of the many levels and types of workplace violence and how to deal with them systematically. This resource describes approaches that address everything from the organizational and structural to the personal and emotional, ranging from bomb threats to bullying. It is the most comprehensive guide available for analyzing an organization's violence risks and developing effective workplace violence prevention measures.

Workplace Violence Prevention is a valuable resource for HR personnel, security officers, risk managers, and anyone responsible for preparing an organization to deal with the threat of violence or recover from its effects.

The platform solution of this publication provides Online Training for each section module/employee.

Benefits
- Helps reduce the potential for violence, establish systems for handling it, and minimize personal and organizational suffering if things do go wrong
- Describes systems and procedures for responding to a wide range of incidents, from the disquieting and uncomfortable to the lethal
- Helps organizations manage risks READ MORE >

How To Use This Guide
Acronyms and Abbreviations
Subject Index

TAB A GETTING START

Chapter 1 INTRODUCTION TO WORKPLACE VIOLENCE AND ITS PREVENTION
A. What is “Workplace Violence” and How Common Is It?
B. Who Might Perpetrate Workplace Violence?
C. How Can an Organization Create Effective Structures to Manage Workplace Violence Risks?
D. How Can an Organization Reduce the Likelihood and Impact of Workplace Violence?
E. How Can Workplace Violence Prevention Efforts Support Compliance with Other Requirements?
F. Conclusions: “Workplace Violence” Can and Should be Managed

Chapter 2 OCCUPATIONAL HAZARDS (Excerpt from The Gift of Fear) A-2 1 By Gavin de Becker

Chapter 3 ASSESSING ORGANIZATIONAL PREPAREDNESS
A. Identifying Workplace Violence Risk Factors
B. Assessing Premises Security
C. Assessing Organizational Policies and Procedures
Supplement

TAB B CREATING A WORKPLACE VIOLENCE PREVENTION STRUCTURE

Chapter 1 ELEMENTS OF A VIOLENCE PREVENTION PROGRAM
A. Benefits of a Formal Program
B. Basic Elements of a Formal Program
C. Adopting the Program
IMPLEMENTATION CHECKLIST

Chapter 2 ASSIGNING RESPONSIBILITIES
A. Create a Workplace Violence Prevention Program Management Team
B. Put the Team to Work
C. Identify, Assign, and Enforce Responsibilities
IMPLEMENTATION CHECKLIST

Chapter 3 WRITTEN VIOLENCE PREVENTION POLICY
A. Benefits of a Formal Policy
B. Basic Ingredients of a Formal Policy
C. Issues To Be Resolved when Designing a Policy
IMPLEMENTATION CHECKLIST
Supplement

Chapter 4 DEVELOPING A THREAT ASSESSMENT TEAM
A. Nature and Function of a Threat Assessment Team
B. Advantages of Developing an Internal Threat Assessment Team
C. Deciding Whether To Develop a Threat Assessment Team
D. Composition of a Threat Assessment Team
E. Training the Threat Assessment Team
F. Threat Assessment Team Organization and Operation
IMPLEMENTATION CHECKLIST

TAB C INCORPORATING WORKPLACE VIOLENCE PREVENTION INTO ROUTINES

Chapter 1 SCREENING JOB APPLICANTS
A. Introduction?Issues Involved in Pre-employment Screening
B. Develop a Formal Pre-employment Screening Program
C. Information Commonly Collected by Pre-employment Screening
D. Additional Information Sometimes Sought
E. Obtaining Applicants' Consent
F. Determining Who Will Conduct Screening
IMPLEMENTATION CHECKLIST
Supplements

Chapter 2 EMPLOYEE TRAINING PROGRAMS
A. Rationales for Violence Prevention Training
B. Topics for Violence Prevention Training
C. Employee Groupings for Training
D. Designing Training Modules
E. Selecting a Trainer
F. Organizing and Managing Your Training Program
IMPLEMENTATION CHECKLIST
Supplements

Chapter 3 MANAGING PERFORMANCE
A. Establishing Job Descriptions and Performance Objectives
B. Establishing and Following Performance Management Procedures
C. Identifying Inappropriate Behavior and Other Performance Problems
D. Addressing Performance Problems
E. Termination
IMPLEMENTATION CHECKLIST
Supplements

Chapter 4 MANAGING LAYOFFS
A. Mental Health Impact of Faultless Job Loss
B. Types of Violence Related to Job Loss
C. Managing Layoffs to Minimize Violenc
D. Fostering Security among Survivors
IMPLEMENTATION CHECKLIST
Supplements

Chapter 5 EMPLOYEE ASSISTANCE PROGRAMS
A. Components of an EAP and How They Enhance Workplace Violence Prevention
B. How and When to Employ EAP Resources to Address Workplace Violence
C. Choosing an EAP or Assessing the One You Have
IMPLEMENTATION CHECKLIST

Chapter 6 INTERNAL REPORTING SYSTEMS
A. Why Have a Reporting System?
B. Types of Reporting Systems
C. Design Elements
D. Publicizing the Reporting Program
IMPLEMENTATION CHECKLIST

Chapter 7 EMERGENCY AND INCIDENT PLANNIN
A. Common Components of Emergency Plannin
B. Developing Comprehensive Plans
C. Lessons Learned: Ensuring Actual Preparedness
IMPLEMENTATION CHECKLIST
Supplements

Chapter 8 INVOLVING LAW ENFORCEMENT
A. Applying Police Expertise to Workplace Violence Prevention
B. Limitations on Law Enforcement's Ability to Assist
C. Workplace Violence and Community Policin
IMPLEMENTATION CHECKLIST
Supplement

TAB D WORKPLACE SECURITY

Chapter 1 SECURITY PLANNIN
A. Making Security a Priority
B. Evaluating Your Organization's Security Needs
C. Practical Ideas for Physical Premises Security
D. Premises Security Using People Policies
E. Information Security
IMPLEMENTATION CHECKLIST
Supplements

Chapter 2 GUARDING AGAINST TERRORISM
A. What Is Terrorism?
B. Consider Whether You May Attract Terrorists D
C. Consider Potential Terrorism in Your General WVP Activities
D. Consider Specific Counter-Terrorism Efforts
IMPLEMENTATION CHECKLIST
Supplements

Chapter 3 MAILROOM SECURITY
A. GSA's Model Mail Center Security Plan
B. Additional Precautions Against Anthrax
IMPLEMENTATION CHECKLIST
Supplements

TAB E RESPONDING TO THREATS

Chapter 1 RESPONDING TO EMPLOYEE REPORTING
A. Receiving and Responding to Reports
B. Tracking
IMPLEMENTATION CHECKLIST
Supplements

Chapter 2 THE ROLE OF SUPERVISORS IN PREVENTING WORKPLACE VIOLENCE
A. Learn Basic Principles of Violence Management
B. Encourage Incident Reporting by Employees
C. Manage Conflict
D. Recognize When You Need Help
E. Manage Your Own Frustration
IMPLEMENTATION CHECKLIST
Supplements

Chapter 3 THREAT ASSESSMENT TEAM INVESTIGATION AND RESPONSE
A. Current Thinking Regarding Assessing the Risk of Violence
B. Assessing the Risk of Violence
C. Additional Sources for Data
D. Interpreting the Data and Assessing the Case
E. Determining How to Intervene
F. Closing the Case
IMPLEMENTATION CHECKLIST
Supplements

Chapter 4 PSYCHOLOGICAL FITNESS FOR DUTY EVALUATIONS
A. Psychological FFD: The Evaluation Process
B. Establishing Policy Regarding Psychological FFD Evaluations
C. Considerations in Selecting an Evaluator for a Psychological FFD
IMPLEMENTATION CHECKLIST
Supplement

VOLUME 2

TAB F RESPONDING TO SPECIAL SITUATIONS

Chapter 1 DOMESTIC VIOLENCE AND THE WORKPLAC
A. Overview of the Problem
B. Understanding Domestic Violence
C. Dealing with Domestic Violence that Impinges on the Workplace
D. Employer Liability
IMPLEMENTATION CHECKLIST
Supplements

Chapter 2 SABOTAGE
A. Workplace Sabotage Defined
B. Research
C. The Cost of Sabotage
D. Computer Sabotage: Where the Real Numbers Are
E. The Importance of Taking Action
F. Who are the Saboteurs?
G. Forms of Insider and Outsider Sabotage
H. Practical Steps: What Employers Can Do
I. Summary
IMPLEMENTATION CHECKLIST
References

Chapter 3 NEGOTIATING WITH A POTENTIALLY VIOLENT INDIVIDUAL
A. Understanding Your Reaction
B. Negotiate
C. Characteristics of a Potentially Violent Individual
D. Effective Communication and Negotiation Techniques
E. What NOT To Do
F. Mistakes Will Happen
Conclusion

Chapter 4 BOMBS AND BOMB THREATS
A. Characteristics of Bombs
B. Characteristics of Bomb Threats
C. Planning Responses
D. Dealing with Bomb Threats
E. Dealing with a Detonation
F. Lessons from 9/11
IMPLEMENTATION CHECKLIST
Supplements

Chapter 5 WORKING ALONE OR IN ISOLATION
A. Requirements to Protect Workers Working Alone or in Isolation
B. “General Duty” to Protect Workers Who Work Alone
IMPLEMENTATION CHECKLIST

TAB G RESPONDING TO VIOLENCE

Chapter 1 MANAGEMENT OF CRITICAL INCIDENTS AND POST-INCIDENT ORGANIZATION
A. Planning for a Critical Incident
B. Responding to a Critical Incident
C. Post-Incident Recovery
D. Issues to Consider After Post-Incident Recovery
IMPLEMENTATION CHECKLIST
Supplements
Chapter 2 POST-INCIDENT ASSISTANCE TO VICTIMS
A. Understanding the Workplace Violence Experience
B. Preparing for Post Violence Assistance
C. Assisting Survivors After an Incident
D. Workers' Compensation: Implications and Considerations
IMPLEMENTATION CHECKLIST
References
Supplements

TAB H CASE STUDIES

CASE STUDIES

TAB I SECTOR-SPECIFIC CONCERNS

Chapter 1 RETAIL BUSINESSES
A. General: Workplace Violence Prevention at Retail Establishments
B. Additional Measures for Late-Night Retail Establishments
C. Taxi and Livery Drivers
IMPLEMENTATION CHECKLIST
Supplements

Chapter 2 HEALTH CARE AND SOCIAL SERVICES
A. Identifying Risk Factors
B. Applying General Approaches to Workplace Violence Prevention
C. Guidance on Workplace Violence Prevention
D. State Requirements for Workplace Violence Prevention
E. Application of Canadian OHS Requirements
F. Joint Commission Accreditation Standards
IMPLEMENTATION CHECKLIST
Supplements

Chapter 3 VIOLENCE PREVENTION AT K - 12 SCHOOLS
A. Schools as Workplaces?Protecting Employees
B. Schools as Schools?Protecting Students
IMPLEMENTATION CHECKLIST
Supplements

Chapter 4 VIOLENCE PREVENTION ON COLLEGE AND UNIVERSITY CAMPUSES
A. The Clery Act
B. Title IX Compliance
C. Principles of Risk Management in the College Setting
D. Addressing Campus Crime and Violence
E. Effective Deployment of Campus Law Enforcement
IMPLEMENTATION CHECKLIST
Supplements

TAB J ASSESSMENTS FROM THE FIEL

Chapter 1 LAW ENFORCEMENT PERSPECTIVES
A. The IACP
B. Guidelines for Employers
C. Guidelines for Law Enforcement Agencies

Chapter 2 COGNITIVE ERGONOMICS AND EARLY INTERVENTIONS
A. Cognitive Ergonomics
B. Organizational Assessment
C. The Earliest Intervention: The Job Description
Summary

Chapter 3 EFFECTS OF CRISES AND OTHER DIFFICULT TIMES
A. First Reaction: Shoc
B. Aftermath: Solutions and Problems with the Solutions
C. Posttraumatic Stress Disorder
D. Solutions for Long-Term Recovery

TAB K WORKPLACE VIOLENCE PREVENTION IN OTHER CONTEXTS

Chapter 1 OCCUPATIONAL SAFETY AND HEALTH REQUIREMENTS
A. Approaches to Workplace Violence Prevention Under U.S. OSH Laws
B. Approaches to Workplace Violence Prevention Under Canadian OHS Laws
IMPLEMENTATION CHECKLIST
Supplements

Chapter 2 PREVENTING DISABILITY DISCRIMINATION
A. Prohibiting Disability Discrimination in the U.S.—ADA and State Laws
B. Prohibiting Disability Discrimination in Canada
IMPLEMENTATION CHECKLIST
Supplement

Chapter 3 PREVENTING HARASSMENT
A. Prohibiting Harassment in the U.S.
B. Prohibiting Harassment in Canada
C. Prohibiting Psychological Harassment through Labour Standards
IMPLEMENTATION CHECKLIST
Supplements

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