Quality in public passenger transport (Spanish Version)

AENOR Spanish Association for Standardization and Certification, January 2011, Pages: 224

This publication provides solutions to meet the needs and expectations of passengers.

It presents tools and procedures for service improvement which are specific to the activities carried out in the public transport sector, addressing aspects directly linked with the service such as punctuality, comfort or customer care.

It includes:

- 5 UNE standards, including UNE-EN 13816, aiming at improving the quality of public passenger transport services.
- A series of documents of reference, application guides of the UNE-EN 13816, where proposals are provided for the different means of transport to be used by the entities interested in improving the provision of their services.
- An analysis of the reasons why both the standads and these documents of reference are essential to assess and improve the quality of public passenger transport.

A book that will help you to:

- Boost sales, thanks to the improvement in the quality of the service offered.
- Convey this improvement in the quality of the service.
- Make a difference with regard to your competitors.
- Obtain an advantage in terms of public concessions and occasional transport demand and maintenance.

AENOR

Customers who bought this item also bought

• UK Civil Security Market - Revenue Opportunities and Stakeholder
• Air Transport Provision in Remoter Regions
• Libraries Canada 2012/13 Edition
• Economic 360 for China: Growth Prospects and Emerging Opportunities in the Aerospace Industry
• Libraries Canada 2011/12 Edition
• The 2013 Import and Export Market for Bodies and Cabs of Passenger Motor Cars and Vehicles Excluding Public-Transport Type Vehicles in the Middle East
• The 2013 Import and Export Market for Public Transport-Type Passenger Motor Vehicles with Diesel or Semi-Diesel Compression-Ignition Internal Combustion Engines in the Middle East
• The 2013 Import and Export Market for Bodies and Cabs of Passenger Motor Cars and Vehicles Excluding Public-Transport Type Vehicles in Asia
• Local Government Services Market Review 2010
• The 2013 Import and Export Market for Public Transport-Type Passenger Motor Vehicles with Diesel or Semi-Diesel Compression-Ignition Internal Combustion Engines in Asia