Executive's Guide to IT Governance. Improving Systems Processes with Service Management, COBIT, and ITIL. Wiley Corporate F&A
- Language: English
- 416 Pages
- Published: March 2013
It offers an effective technique that helps auditors to verify if an organization is managing its processes with efficiency.
This innovative method contains numerous useful questions for the auditor, focused on improving the management of the company and not simply stating that the regulation is fulfilled.
Using as a frame of reference eight quality management principles and the requirements of ISO 9001:2000 standard, this manual will allow the auditor to correctly focus the questions at entrepreneurial, management and operational levels.
In order to demonstrate to the reader that the presented technique constitutes an effective method to verify conformity with ISO 9001:2000 standard, a series of tables are presented where correspondence among key questions, managerial processes and the requirements of the standard is indicated.
It is divided in the following two sections:
- Audit methodologies.
- Quality management principles.
- Process-based approach.
- Entrepreneurial level questions.
- Management level questions.
- Operational level questions.
- Evaluation of entrepreneurial processes.