How to improve processes and productivity (Spanish Version)

AENOR Spanish Association for Standardization and Certification, January 1999, Pages: 180

To optimize processes, making them faster and efficient and to eliminate the repetitive tasks that do not add value to products or services constitutes an imperative for any company whose activities are directed towards the client.

This publication sets out a simple methodology to analyze and to improve processes, presenting them as a tool of immediate application and as a permanent form of management to increase productivity and to optimize the results.

It affects specially identification of indicators and measurements, effective administration of resources and the view directed towards the results, without ever neglecting the human element, with their motivations, attitudes and aptitudes, and their inexhaustible source of generating ideas and projects.

Amado Salgueiro

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