Performance Management - Developing People and Performance
Management Briefs, November 2008, Pages: 102
ABOUT THIS BOOK
This book provides managers within organisations with all they need to know in respect of the key elements of Performance Management and its successful operation within organisations. The book is built around a simple model – D E F T – D = Dialogue, E = Expectations, F = Feedback and T = Timely Approach. The model shows how through successful dialogue about expectations a Team Leader can focus and motivate individuals and teams.
The performance management model within this book is D E F T – DIALOGUE, EXPECTATIONS, FEEDBACK and TIMELY APPROACH; it is at the heart of performance management.
The book also comprehensively treats:
- How to identify key result areas and write meaningful goals
- Competencies as a key approach to people development
- Linking performance to reward, and
- Critical success factors for performance management.
ENDORSEMENTS
“Scott-Lennon and Barry have written a handy little book on how to improve your organisation’s performance. In a few pages they have captured the essence of the key concepts in Performance Management and have stated them in a clear, concise manner. It is readily readable and memorable in its presentation. This is a book that should be initially found in every executive’s briefcase to be read in planes, trains and hotels. Thereafter, it should be found in their bookcases where it can be accessed as a ready reference of this important aspect of every manager’s responsibility.”
Wayne Brockbank, Professor of Business
Director of the Centre for Strategic HR Leadership, University of Michigan
“Frank Scott-Lennon and Fergus Barry have done us the great service of inventing a practical perforamnce management system that will carry business leaders from the slower strategic world of today to the much more opportunistic, fast changing world of tomorrow. The D E F T paradigm for Performance Management is ready to use and intuitively simple. The how-to chapter, ‘Linking Performance to Reward’ is superb and will help companies sensibly increase performance-based compensation.”
Charles Spinoza, Group Director of Marketing Practices
Vision Consulting
“There is a well-known adage about performance management – there is nothing better than a well designed system but definitely nothing worse than a poorly designed one. This book, with its explanation of the D E F T model, helps organisations concentrate on the best elements of the system. The four elements of the odel pick out essential elements of practice, each based on sound principles of HRM and Psychology. A series of illustrations help make the model easily workable and capable of being applied to a wide range of organisations.”
Paul Sparrow, Director, Centre for Performance – Led HR
Professor of International HRM, Lancaster University School of Management
An insightful book on a simple approach to performance management - everything a manager/professional needs to know
Keywords
Performance, Management, Managing, System, Objectives, SMART, Expectations, Goals, Key, Result, Areas, DEFT, Model, Goals, Setting, Feedback, Personal, Development, Pay, employee, recognition, competency, approach, training, discussion, attitude, behaviour, short-term, long-term, leadership, manager,
Chapter Description Page
Linking Performance to Reward
Linking performance and pay across an organisation
Complexity of pay for performance
Rewarding behaviours and achievement
Decisions on ‘weighting’ of reward criteria
Consistency and fairness of reward
Critical Success Factors
Role of top management
Line of sight to Organisation goals
Integration of PMS with Organisation systems
Participative dialogue
Quality Feedback skills
Best practice coaching and training
Consistency of application
Regular recognition of good performance
Personal development
Managers ‘make the call’
Excellent follow-through mechanisms
A Appendix
Appendix I – Template of Simple Performance
Management ‘Form’
Appendix II – Sample Template for the
Structure of Performance Discussions
Also available
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