2011 CDN Provider Report Card
Atlantic-ACM, March 2012, Pages: 77
ATLANTIC-ACM's CDN Provider Report Card is an industry-wide, survey-based study that enables CDN customers to provide feedback on multiple CDN providers, with a focus on operations and products. The report features customers' ratings that analyze CDN Provider performance on an operational and product basis.
The 2011 edition of the report compiles data from 140 respondents and nearly 300 individual CDN Provider ratings. The resulting data provides CDN providers with an overview of strengths and weaknesses from the customers' point of view, and allows them to directly compare their own performance to that of competitors.
WHO NEEDS THIS REPORT:
- CDN Providers
- CDN Partners
- Competitive Telecom Service Providers
- Internet Service Providers
- Cable Providers
- Consultants
- Financial Analysts
- Investment Bankers
- Investors
WHY YOU NEED THIS DATA:
- Back Your Market Entry or Investment Strategy
- Support Product Development Plans
- Study Competition and Competitors
- Present Investors with Hard Facts
- Pursue Market Growth Areas
- Gain Invaluable Data on Customer and Partner Preference
- Develop and Understanding of the CDN Space
I. Report Overview and Methodology
II. Background on CDN Industry
III. Trends and Influences Driving the CDN Market
i. Broadband Adoption
ii. Online Video
iii. Mobile Ecosystem
iv. Greater CDN Uptake
IV. CDN Provider Case Studies
i. Akamai
ii. Internap
iii. Limelight
iv. Level 3
V. Respondent Characteristics and Expectations
VI. CDN Provider Ratings: Customer Experience Touch Points
VII. CDN Provider Ratings: Overall Product Quality and Price Competitiveness
VIII. Industry-Wide Averages: Products
IX. Conclusions
X. Appendix
Table of Figures:
1. CDN Purchase Habits by Region: All Respondents
2. Internet Penetration (%)
3. 2010 Total Internet Usage in the United States
4. Total Number of Reachable Businesses
5. Total Number of Reachable Institutes
6. Project Global IP Traffic: 2010-2015e
7. Netflix Total Revenue: 1Q10-2Q11
8. Netflix Total Subscribers: 1Q10-2Q11
9. Consumer Data Revenue Forecast 2010-2016e: Cable Providers
10. Major Cable Providers With Online Video Applications
11. North America Mobile-Only Internet Users
12. Mobile Data/Internet and Online Video Traffic Forecasts: North America 2010-2015e
13. 4G Network Rollouts/Expansions
14. Tablet Rollout Timeline: 2010-2011
15. Global Mobile Data Traffic Forecast 2010-2015e: Tablets
16. Expected Change in 12-Month Spending: % of Respondents with Expected Growth in Spend
17. CDN Purchase Habits by Region: All Respondents
18. Respondents' Primary Business Model
19. Monthly Volume of Content Delivered
20. CDN Product Penetration: All Respondents
21. Expected Change in 12-Month Spending: % of Respondents with Expected Growth in Spend
22. Average Expected Change in 12-Month Spending: By Region (All Respondents)
23. Average Portion of CDN Spend: By Application
24. Drivers of Purchase: All Buyers
25. Ratings
26. Overall Operations
27. Overall Operations Score Distribution
28. Total Sales Reps
29. Total Sales Reps Score Distribution
30. Total Network
31. Total Network Score Distribution
32. Post-Sale Customer Account Management
33. Post-Sale Customer Account Management Score Distribution
34. Quality and Price Competitiveness Correlation
35. Overall Product Value
36. Overall Product Quality
37. Overall Product Price Competitiveness
38. Overall Product Quality and Price Competitiveness
39. Industry-Wide Product Quality Averages
40. Industry-Wide Product Price Competitiveness Averages
41. Total Network
42. Top 4 Drivers of CDN Purchase: All buyers
43. CDN Purchase Habits by Region: All Respondents
44. Average Expected Growth in Spend by Region: All Respondents
45. Expected Change in 12-Month Spending: Products with Greatest % of Respondents Expecting to Grow Spend
46. Product Penetration: Products with Lowest Penetration Rate
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