Improving Customer Satisfaction: Monitoring Methods that Deliver Insights (Self-paced)

Research Rockstar, September 2012, Minutes: 90

Are you planning your organization's first customer satisfaction research? With this class, you'll be prepared to start planning your project, either in-house or through an agency. Topics include goal options, monitoring strategies, and common challenges.

Per student fee includes handouts, real-time Q&A, 30 minutes of 1:1 instructor access, replay access for 60 days, and completion certificate.

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