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Asia-Pacific Contact Center Outsourcing - Domestic and Offshore Markets Product Image

Asia-Pacific Contact Center Outsourcing - Domestic and Offshore Markets

  • ID: 2167629
  • June 2012
  • Region: Asia
  • 191 Pages
  • Frost & Sullivan

Asia Pacific’s Large, Qualified Labor Pool Encourages Companies to Outsource their Contact Center Operations to the Region

Upsurge in Outsourcing among Domestic Companies Raise Total Market Revenues

Asia Pacific has firmly entrenched itself in the global contact center outsourcing market, mainly due to the rise in domestic demand. In 2011, 60.9 percent of the total revenue was from domestic markets, largely because of the upswing in the telecommunications and BFS sectors. The telecommunications boom in India adds more than a million customers annually, making a robust case for outsourcing contact center operations. Similarly, in China, the mushrooming of banks and multinational companies has popularized the outsourcing of customer relationship management (CRM) services. Domestic growth, along with solid infrastructure, geographical and cultural proximity to western countries, and the presence of well-qualified, college-educated, and low-cost labor that can serve clients in multiple languages has made Asia Pacific the destination of choice for outsourcing.

This substantial market potential does not preclude concerns regarding quality of services and security READ MORE >

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1. Asia-Pacific Contact Center Outsourcing

- APAC Contact Center Outsourcing

- - APAC Contact Center Outsourcing

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