• 1-800-526-8630U.S. (TOLL FREE)
  • 1-917-300-0470EAST COAST U.S.
  • +353-1-416-8900REST OF WORLD

Demand Analysis of the BPO and Contact Centre Market within the South African Financial and Retail Sectors

  • ID: 2167634
  • May 2012
  • Region: Africa, South Africa
  • 66 Pages
  • Frost & Sullivan

Outsourcing of Non-core Processes Offers Companies a Route to Manage Costs and Improve Business Efficiency

The South African business process outsourcing (BPO) sector is set to grow significantly over the next five years as companies turn to outsourcing as a means to drive efficiency and remain competitive. For companies navigating through a tumultuous business environment, it has become particularly imperative to rationalise costs and focus on their core business. “The increasing need for businesses to focus on their core business is driving the trend towards outsourcing of non-core, yet critical, processes such as contact centre, IT and financial and accounting,” notes the analyst of this research. “Enterprises confronted with an uncertain economic outlook have sought to improve business efficiency and manage costs in order to remain competitive.”

In seeking to attain these twin objectives, companies have opted to focus their energies on their core business, while outsourcing the non-core aspects to third parties. This strategy not only gives the businesses access to the most up-to-date technologies and practices, but it also ensures rationalisation READ MORE >

Note: Product cover images may vary from those shown

1. Executive Summary

2. Market Overview

3. BPO and Contact Centre Market

- 3.1 External Challenges: Drivers and Restraints

- 3.2 Forecasts and Trends

- 3.3 Demand Analysis

4. End-user Perception of Outsourcing

5. Service Provider Selection Criteria Analysis

6. Strategic Recommendations

7. Conclusions

8. The Last Word

9. Appendix

Note: Product cover images may vary from those shown
Note: Product cover images may vary from those shown


Our Clients

Actavis Percepta LLC. Verint Systems, Inc. Teleperformance Computer Generated Solutions Alorica Incorporated