The Trusted CMDB: Data Quality and Governance
- ID: 2192871
- May 2012
- Region: Global
- 13 Pages
- Enterprise Management Associates
The Configuration Management Database is a central capability for large scale IT management. It integrates the most critical IT data for operations and planning purposes, and provides context for understanding the broader landscape of IT management information. However, like any data-intensive production system, it suffers greatly if its data is perceived to be inaccurate.
In turn, shortcomings in this information can translate to higher costs and risk for the enterprise. EMA has covered the concept and evolution of CMDB since 2003. This research has shown that CMDB/CMS investments have brought significant benefits across a wide range of use cases including IT financial and asset management, change management, incident and problem management, operations management, and even IT portfolio management. However, while very real benefits have been achieved, the CMDB is a complex, integrated system presenting various challenges and there are a number of ways it can fail, including poor data quality. Blazent offers a unique quality assurance capability for the CMDB to increase trust in and value of this critical IT system.