The Trusted CMDB: Data Quality and Governance

Enterprise Management Associates, May 2012, Pages: 13

The Configuration Management Database is a central capability for large scale IT management. It integrates the most critical IT data for operations and planning purposes, and provides context for understanding the broader landscape of IT management information. However, like any data-intensive production system, it suffers greatly if its data is perceived to be inaccurate.

In turn, shortcomings in this information can translate to higher costs and risk for the enterprise. EMA has covered the concept and evolution of CMDB since 2003. This research has shown that CMDB/CMS investments have brought significant benefits across a wide range of use cases including IT financial and asset management, change management, incident and problem management, operations management, and even IT portfolio management. However, while very real benefits have been achieved, the CMDB is a complex, integrated system presenting various challenges and there are a number of ways it can fail, including poor data quality. Blazent offers a unique quality assurance capability for the CMDB to increase trust in and value of this critical IT system.

Executive Summary

Introduction

The CMDB Challenge

Continuous Improvement and Data Quality
The CMDB and Data Quality

Blazent’s Approach

EMA Perspective

About Blazent

References

Customers who bought this item also bought

• Radar for CMDB/CMS Use Cases - Innovation through Diversity: Q2 2011
• CMDB Deployments in 2008: The Search for Value
• Winning Strategies in CMDB Adoption: What's Working in the Real-World and What Isn't and Why
• ManageEngine Introduces New CMDB Capabilities with Accelerated Time to Value
• Radar for CMDB/CMS Use Cases: From Database to Federation Q1 2012
• Advisory Note: The CMDB System - A Macro View
• 10 Best-Practice Tips to Help You Succeed with Your Enterprise CMDB Project
• Seamless Technologies Steps up to the Challenge of Automated Population for CMDB Systems
• Advisory Note: CMDB Developments Indicate Progress
• Delivering Cross-Domain Change Management with ITinvolve