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Enterprise Instant Messaging: Problems, Needs and ROI

Osterman Research, Inc, April 2004, Pages: 63


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This report examines current enterprise use of IM and related technologies, IM applications in the enterprise, what enterprises need from IM and related systems, the impact of IM on end users, IM budget issues and return-on-investment considerations. This report includes the raw data from two primary market research studies conducted specifically for this report, as well as primary research data from Osterman Research's semi-annual survey of enterprise IM use.
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