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North American Hosted Contact Center Market: Movement from Best-of-Breed to Suites

  • ID: 2210031
  • August 2012
  • Region: North America, United States
  • 74 Pages
  • Frost & Sullivan

This research service covers the state of the North American hosted contact center market. Market segments covered include hosted IVR, hosted ACD, hosted chat, hosted outbound customer contact, and hosted agent performance optimization (APO) applications. The study discusses market trends, drivers and restraints, demand and supply, and strategic considerations. Market size and forecasts are provided for the individual market segments. In addition, an in-depth analysis of the vendor landscape, including vendor market shares, is given, along with the profiles of the leading vendors in the market.

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Hosted Contact Center Applications

Summary of Findings
Introduction
Scope and Methodology
Market Definitions
Market Trends
Market Engineering Measurements
Market Drivers
Market Restraints
Market Size and Forecast
Revenue Forecast for Hosted IVR
Revenue Forecast for Hosted ACD
Revenue Forecast for Hosted Outbound Customer Contact
Revenue Forecast for Hosted Customer Chat
Revenue Forecast for Hosted APO Applications
Revenue Forecast for Hosted Contact Center Market
Market Shares
Market Shares for Hosted IVR
Market Shares for Hosted ACD
Market Shares for Hosted Outbound Customer Contact
Market Shares for Hosted Customer Chat
Market Shares for Hosted APO Applications
Market Shares for Hosted Contact Center Market
Vendor Profiles

Note: Product cover images may vary from those shown
Note: Product cover images may vary from those shown

PLEASE SELECT A FORMAT

  • Quick Help: The report will be emailed to you. The report is sent in PDF format. This is a site license, allowing all users within a given geographical location of your organisation access to the product.

  • Quick Help: A copy of the report will be emailed to you and a printed copy will be shipped to you. The Electronic copy is sent in PDF format. This is a site license, allowing all users within a given geographical location of your organisation access to the product.

  • Quick Help: The report will be emailed to you. The report is sent in PDF format. This is an enterprise license, allowing all employees within your organisation access to the product.

  • Quick Help: A copy of the report will be emailed to you and a printed copy will be shipped to you. The Electronic copy is sent in PDF format. This is an enterprise license, allowing all employees within your organisation access to the product.

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