Search

Enter keywords, a title or a report id number below.

Order by Fax Ask a Question Printer Friendly PDF Brochure

Site License

Quick Help: The report will be emailed to you. The report is sent in PDF format. This is a site license, allowing all users within a given geographical location of your organisation access the title.

EURO€ 4,612.00USD$ 6,000.00GBP£ 3,880.00AUD$ 5,868.00JPY¥ 592,398.00SEK 39 395,00CHF 5'655.00CAD$ 6,114.00
Site License

Quick Help: A copy of the report will be emailed to you and a printed copy will be shipped to you. The Electronic copy is sent in PDF format. This is a site license, allowing all users within a given geographical location of your organisation access the title.

EURO€ 4,996.00USD$ 6,500.00GBP£ 4,203.00AUD$ 6,357.00JPY¥ 641,764.00SEK 42 678,00CHF 6'126.00CAD$ 6,623.00
Enterprisewide

Quick Help: The report will be emailed to you. The report is sent in PDF format. This is an enterprise license, allowing all employees within your organisation access the title.

EURO€ 5,765.00USD$ 7,500.00GBP£ 4,850.00AUD$ 7,336.00JPY¥ 740,497.00SEK 49 244,00CHF 7'069.00CAD$ 7,642.00
Enterprisewide

Quick Help: A copy of the report will be emailed to you and a printed copy will be shipped to you. The Electronic copy is sent in PDF format. This is an enterprise license, allowing all employees within your organisation access the title.

EURO€ 6,149.00USD$ 8,000.00GBP£ 5,174.00AUD$ 7,825.00JPY¥ 789,864.00SEK 52 527,00CHF 7'540.00CAD$ 8,152.00

Live Chat Live Help Software for Website

North American Hosted Contact Center Market: Movement from Best-of-Breed to Suites

Frost & Sullivan, August 2012, Pages: 74

This research service covers the state of the North American hosted contact center market. Market segments covered include hosted IVR, hosted ACD, hosted chat, hosted outbound customer contact, and hosted agent performance optimization (APO) applications. The study discusses market trends, drivers and restraints, demand and supply, and strategic considerations. Market size and forecasts are provided for the individual market segments. In addition, an in-depth analysis of the vendor landscape, including vendor market shares, is given, along with the profiles of the leading vendors in the market.

Hosted Contact Center Applications

Summary of Findings
Introduction
Scope and Methodology
Market Definitions
Market Trends
Market Engineering Measurements
Market Drivers
Market Restraints
Market Size and Forecast
Revenue Forecast for Hosted IVR
Revenue Forecast for Hosted ACD
Revenue Forecast for Hosted Outbound Customer Contact
Revenue Forecast for Hosted Customer Chat
Revenue Forecast for Hosted APO Applications
Revenue Forecast for Hosted Contact Center Market
Market Shares
Market Shares for Hosted IVR
Market Shares for Hosted ACD
Market Shares for Hosted Outbound Customer Contact
Market Shares for Hosted Customer Chat
Market Shares for Hosted APO Applications
Market Shares for Hosted Contact Center Market
Vendor Profiles

Product Samples

A sample for this product is available. Please Login/Register to download this sample.

Customers who bought this item also bought

Terms and Conditions Privacy Policy Publishers Employment Opportunities Site Map Link to us Webmaster Affiliate Network

Viewing report

• ORDER BY FAX

• REGISTER

• SELECT SITE CURRENCY

North American Hosted Contact Center Market: Movement from Best-of-Breed to Suites

Frost & Sullivan, August 2012, Pages: 74

Product Samples

Customers who bought this item also bought

For enquiries please call us on: