A new edition of the most popular book of project management case studies, expanded to include more than 100 cases plus a "super case" on the Iridium Project
Case studies are an important part of project management education and training. This Fourth Edition of Harold Kerzner′s Project Management Case Studies features a number of new cases covering value measurement in project management. Also included is the well–received "super case," which covers all aspects of project management and may be used as a capstone for a course.
This new edition:
- Contains 100–plus case studies drawn from real companies to illustrate both successful and poor implementation of project management
- Represents a wide range of industries, including medical and pharmaceutical, aerospace, manufacturing, automotive, finance and banking, and telecommunications
- Covers cutting–edge areas of construction and international project management plus a "super case" on the Iridium Project, covering all aspects of project management
- Follows and supports preparation for the Project Management Professional (PMP®) Certification Exam
Project Management Case Studies, Fourth Edition is a valuable resource for students, as well as practicing engineers and managers, and can be used on its own or with the new Eleventh Edition of Harold Kerzner′s landmark reference, Project Management: A Systems Approach to Planning, Scheduling, and Controlling.
Table of Contents
Preface xi
1 PROJECT MANAGEMENT METHODOLOGIES 1
Lakes Automotive 3
Ferris HealthCare, Inc. 5
Clark Faucet Company 7
Creating a Methodology 11
Honicker Corporation 14
Acquisition Problem 18
2 IMPLEMENTATION OF PROJECT MANAGEMENT 27
Kombs Engineering 29
Williams Machine Tool Company 31
Wynn Computer Equipment (WCE) 33
The Reluctant Workers 36
Hyten Corporation 38
Macon, Inc. 51
Continental Computer Corporation 53
Goshe Corporation 59
Acorn Industries 65
MIS Project Management at First National Bank 72
Cordova Research Group 86
Cortez Plastics 87
L. P. Manning Corporation 88
Project Firecracker 90
Philip Condit and the Boeing 777: From Design and Development to
Production and Sales 97
The Enterprise Resource Planning Project 121
The Prioritization of Projects 130
Selling Executives on Project Mangement 132
The New CIO 136
The Invisible Sponsor 141
3 PROJECT MANAGEMENT CULTURES 145
Como Tool and Die (A) 147
Como Tool and Die (B) 151
Apache Metals, Inc. 154
Haller Specialty Manufacturing 156
Coronado Communications 157
Radiance International 160
4 PROJECT MANAGEMENT ORGANIZATIONAL STRUCTURES 163
Quasar Communications, Inc. 165
Jones and Shephard Accountants, Inc. 170
Fargo Foods 174
Government Project Management 178
Falls Engineering 180
White Manufacturing 185
Martig Construction Company 187
Mohawk National Bank 189
5 NEGOTIATING FOR RESOURCES 193
Ducor Chemical 195
American Electronics International 199
The Carlson Project 203
Communications Failures 205
6 PROJECT ESTIMATING 209
Capital Industries 211
Polyproducts Incorporated 213
Small Project Cost Estimating at Percy Company 220
Cory Electric 221
Camden Construction Corporation 225
The Estimating Problem 229
The Singapore Software Group (A) 232
The Singapore Software Group (B) 238
The Singapore Software Group (C) 239
The Singapore Software Group (D) 240
To Bid or Not to Bid 242
7 PROJECT PLANNING 245
Greyson Corporation 247
Teloxy Engineering (A) 252
Teloxy Engineering (B) 254
Payton Corporation 255
Kemko Manufacturing 257
Chance of a Lifetime 261
8 PROJECT SCHEDULING 265
Crosby Manufacturing Corporation 267
The Scheduling Dilemma 270
9 PROJECT EXECUTION 275
The Blue Spider Project 277
Corwin Corporation 293
Quantum Telecom 305
The Trophy Project 307
Concrete Masonry Corporation 310
Margo Company 319
Project Overrun 321
The Automated Evaluation Project 323
The Rise, Fall, and Resurrection of Iridium: A Project
Management Perspective 327
Health Care Partners, Inc. 367
McRoy Aerospace 373
The Poor Worker 376
The Prima Donna 378
The Team Meeting 380
The Management Control Freak 383
The Skills Inventory Project 386
10 CONTROLLING PROJECTS 389
The Two–Boss Problem 391
The Bathtub Period 393
Ford Motor Co.: Electrical/Electronic Systems Engineering 396
The Irresponsible Sponsors 408
The Need for Project Management Metrics (A) 411
The Need for Project Management Metrics (B) 416
The Need for Project Management Metrics (C) 421
The Need for Project Management Metrics (D) 425
The Need for Project Management Metrics (E) 428
The Need for Project Management Metrics (F) 432
The Need for Project Management Metrics (G) 438
The Need for Project Management Metrics (H) 441
11 PROJECT RISK MANAGEMENT 445
The Space Shuttle Challenger Disaster 447
The Space Shuttle Columbia Disaster 497
Packer Telecom 504
Luxor Technologies 506
Altex Corporation 510
Acme Corporation 514
The Risk Management Department 517
12 CONFLICT MANAGEMENT 523
Facilities Scheduling at Mayer Manufacturing 525
Scheduling the Safety Lab 528
Telestar International 530
The Problem with Priorities 532
13 MORALITY AND ETHICS 535
The Project Management Lawsuit 537
Managing Crisis Projects 540
Is It Fraud? 557
The Management Reserve 560
14 MANAGING SCOPE CHANGES 565
Denver International Airport (DIA) 567
15 WAGE AND SALARY ADMINISTRATION 611
Photolite Corporation (A) 613
Photolite Corporation (B) 616
Photolite Corporation (C) 619
Photolite Corporation (D) 624
First Security Bank of Cleveland 630
Jackson Industries 633
16 TIME MANAGEMENT 637
Time Management Exercise 639
17 INDUSTRY SPECIFIC: CONSTRUCTION 663
Robert L. Frank Construction Company 665
The Lyle Construction Project 675
Index 685
Authors
HAROLD KERZNER, Ph.D., is Senior Executive Director for Project Management at the International Institute of Learning, Inc. (IIL), a global learning solutions company offering professional training and consulting services worldwide. Dr. Kerzner′s profound effect on the project management industry inspired IIL to establish the Kerzner International Project Manager of the Year Award, which is presented to a distinguished PMP® or global equivalent each year.
