For 40 years, The Pfeiffer Annuals have helped consultants, experts, and academics in the field to stay informed and ahead of the curve.
The 2012 Pfeiffer Consulting Annual is a toolkit of ideas, methods, techniques, and models that support your work as an internal or external organizational consultant. It addresses the broad range of topics that are of most interest to professionals in the field. The materials provide accessible means of interacting with a diverse variety of systems and processes from collaborative workflows and executive coaching to strategic planning and organizational development.
This Annual presents a "Learning in the Moment" theme. It addresses today's hectic world of immediate need and urgent access and includes information on teams and groups, leadership, communication, organizations, and problem solving.
Experiential Learning Activities (ELAs) cover a broad range of consulting topics. The activities are presented as ready–to–use designs for working with groups: facilitator instructions and all necessary handouts are included. ELAs showcasing the theme cover storytelling, leadership, change management, and diversity.
The Inventories, Questionnaires, and Surveys section contains tools to help respondents take an objective look at themselves or their organizations and determine how a particular theory applies to their situations. Don't miss the Cultural Readiness Scale for WEB 2.0 in this section.
The articles section presents the current thinking about workplace communications, leadership, and individual development. Travis L. Russ, Jean Lamkin, Mohandas Nair, Linda Raudenbush, and Leonard Goodstein have contributed must–read articles. And while the article by Jennifer Labin is a part of the theme, the topic of engagement is a part of discussions in almost every organization.
Year after year, the Consulting Annual has provided thousands of professionals with up–to–date information and tools to make organizations more effective. Delve into this volume and you will understand why it is the most reliable source for practical, professional, performance–boosting tools and fresh ideas.
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The Difference Between Training and Consulting: Which Annual to Use? xxi
Introduction to The 2012 Pfeiffer Annual: Consulting xxv
Experiential Learning Activities
Introduction to the Experiential Learning Activities Section 1
Experiential Learning Activities Categories 5
Movie Memories: Using Cinema as a Doorway to Emotional Exploration 15Moisés Sznifer, Rea Dennis, and Luciana Medeiros
The Rant: Turning Complaints into Solutions 23Nancy Jackson
Tweet at Me: Learning About Twitter 29Allison Michels and Kris Taylor
∗∗Get Unstuck: Using Storytelling for Group Problem Solving 35Karen Dietz and Lori L. Silverman
The Human Flowchart: Understanding Work as a Process 39M.K. Key
Who′s Got the Power? Experiencing Unequal Resources 45Terry Murray
EarthWars: Simulating a Negotiation 55Noam Ebner and Yael Efron
Everything But the Kitchen Sink: Multi–Tasking as a Team 71Ron Roberts
∗∗Our Uniqueness: Finding What We Share 79Linda M. Bedinger and Charlotte S. Waisman
Company Merger: Solving Group Problems 91Rajinder Kaur Sokhi, Devesh Nath Tripathi, and Mitu Mandal
Teamwork Toolkit: Leading More Effective Teams 97Peter R. Garber
Coach Me: Practicing Practical Coaching Skills 105Lily Cheng and Peter Cheng
Questionable Questioner: Using the Power of Expectations 109Cindy Lee Hall
Self–Care as a Strategy: Increasing Leadership Performance 115Patricia Johnson and Michael Kroth
∗∗My Ideal Leader: Exploring Leadership Development 123Diane Hamilton
Pleasures and Pains: Understanding Employees Perceptions of the Organization 129Parth Sarathi
∗∗One–Minute Speeches: Practicing Change Messages 133Antoine Gerschel and Lawrence Polsky
Editor s Choice
Introduction to the Editor′s Choice Section 139
∗∗Connect to the Values 141Deborah Thomas
Investing Energy in Career Enrichment 145Beverly Kaye and Sharon Jordan–Evans
Inventories, Questionnaires, and Surveys
Introduction to the Inventories, Questionnaires, and Surveys Section 149
Cultural Readiness Scale (CuReS) for Web 2.0 151Sacip Toker and James L. Moseley
Assessing Your Organizational Performance Management 169Cynthia Solomon
Articles and Discussion Resources
Introduction to the Articles and Discussion Resources Section 181
Managing in a Multicultural Environment 183Barbara Pate Glacel
∗∗Conducting a 361 191Travis L. Russ
∗∗Effective Use of Assessments 201Jean G. Lamkin
Managing Your Needs Assessment: A Checklist for Planning and Implementation 205Ryan Watkins and Maurya West–Meiers
∗∗Developing Management Skills: A Process of Continuous Adaptation 213Mohandas Nair
∗∗The True Story of a Fantastically Successful Team–Building Experience! 223Linda Raudenbush
Process–Based Role Analysis and Design 233Avinash Kumar Srivastav
∗∗Coaching: Learning in the Moment 251Leonard D. Goodstein
Transform Your Firm s Position by Transforming Your Perspective 259Ramona Riley
Trust or Performance Appraisals: Choose One 267Wally Hauck
Five Steps to Engagement: Simple and Practical Methods for Implementing an Employee Engagement Initiative 277Jennifer Labin
Contents of the Companion Volume,The 2012 Pfeiffer Annual: Training 291
∗∗Learning in the Moment Topics