"Tough Cookies makes it clear how badly we need more women in leadership today and offers a compelling road map for getting where we need to be. If you care about the future, read this book."
Ilene H. Lang, President & CEO, Catalyst
"Remarkable and essential! In Tough Cookies, Kathy Cloninger draws on a rich blend of personal experience, wide–ranging research, and on–target insight to show how to tap America′s most valuable potential resource: the leadershippotential of girls. I can′t think of a better resource for the Year (or the Decade) of the Girl."
Sally Helgesen, coauthor of The Female Vision and author of The Female Advantage
"Guided by a transcendent mission and Kathy Cloninger′s courageous leadership, the Girl Scouts have transformed themselves for a new century. Tough Cookies is a compelling story of organizational renewal told from the inside that will serve as an inspiration for all leaders everywhere."
Willie Pietersen, author of Reinventing Strategy
"For the millions of former Girl Scouts who continue to live the Promise, Tough Cookies touches our hearts. For the millions who are just learning about the Girl Scouts, this book helps chart a bright future."
Frances Hesselbein, President and CEO, Leader to Leader Institute; former CEO, Girl Scouts of the USA
"Tough Cookies shows what vision, courage, and an unflinching dedication to mission can accomplish. Kathy Cloninger makes it clear that the Girl Scouts and girls rank high among our nation′s treasures."
Johnnetta Betsch Cole, PhD, President Emerita, Spelman College and Bennett College for Women
"Kathy Cloninger has captured the excitement and boundless promise of the transformation of Girl Scouting. If you want to know how to make a great (and irreplaceably valuable) organization greater, this is the book for you."
Connie Lindsey, Executive Vice President, Corporate Social Responsibility, Northern Trust
1 Leadership out of Balance 1
2 How I Got Here 15
3 Talk Less, Listen More 37
4 A Logical Conclusion 57
5 Facing the Brutal Truths 73
6 "Trust Me, This Is Going to Work" 91
7 What to Keep, and What to Let Go 113
8 Oh, Yeah? Prove It! 131
9 Shaking the Money Tree 145
10 Girl Scout, Phone Home 157
About the Author 169