Cell Phone Repair in the US - Industry Market Research Report

With care: Strong, steady cell phone use will continue to support demand for repair services

The industry benefited as smartphone and tablet usage has proliferated, although the pandemic has dampened the industry performance as of late. The rising popularity of expensive but fragile smartphones has supported the industry at a baseline level. Phones are becoming stronger and more durable, making them more difficult to break and potentially threatening the industry. The pandemic has placed downward pressure on industry demand, as consumers have largely been homebound since 2020. Revenue is expected to contract at a CAGR of 0.2% to $3.8 billion in 2023, despite a hike of 2.1% in 2023 alone. Profit growth has been relatively muted since collapsing in 2020, with profit expected to slide to 5.7% in 2023.

This industry primarily repairs and maintains cell phones. Some operators may repair tablets or other electronic devices as secondary services, which are also included in industry revenue. Industry operators include brick-and-mortar stores that enable customers to bring in their cell phones for immediate repair. Some stores also permit customers to mail in devices that need repairs.

This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market shares.