Performance Management Systems - Global Strategic Business Report

This report analyzes the worldwide markets for Performance Management Systems in US$ Million. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Middle East & Africa, and Latin America. Annual estimates and forecasts are provided for the period 2010 through 2018. Also, a six-year historic analysis is provided for these markets. The report profiles 71 companies including many key and niche players such as ActiveStrategy, Inc., Cezanne Software Limited, Covalent Software Ltd., Cornerstone OnDemand, Halogen Software Inc.., HCR Software, HRN Performance Solutions, Infor, Lawson Software, Inc., Kenexa Corporation, Lumesse, Oracle Corporation, Taleo Corporation, Peoplefluent, Rocket Software, Inc., Saba Software, Inc., SAP AG, SuccessFactors, SAS Institute, Inc., and SumTotal Systems, Inc. Market data and analytics are derived from primary and secondary research. Company profiles are primarily based upon search engine sources in the public domain.

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PERFORMANCE MANAGEMENT SYSTEMS

A GLOBAL STRATEGIC BUSINESS REPORT

CONTENTS

I. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS
Study Reliability and Reporting Limitations I-1
Disclaimers I-2
Data Interpretation & Reporting Level I-2
Quantitative Techniques & Analytics I-3
Product Definitions and Scope of Study I-3

II. Executive Summary

1. INDUSTRY OVERVIEW II-1
A Prelude II-1
Rising Significance of Employee Performance Management II-1
Current and Future Analysis II-2
Impact of Recession II-2
Noteworthy Trends & Issues II-3
Economic Conditions Coercing Companies to Operate More
Efficiently II-3
Technology Aids Better Implementation of Performance
Management Initiatives II-3
Greater Preference for Robust Systems over Outmoded Applications II-3
Ingrained Spreadsheet Culture and Cost Considerations Inhibit
Market Growth II-3
Implementation of Compliance and Governance Legislation II-4
Cultural Behaviors Hinder Adoption in Developing Countries II-4
Increased Demand from Mid-Sized Companies II-4
Competitive Landscape II-4
Performance Management Systems: Gaining Share in BI Market II-5
Recession Fails to Ebb Growth II-5
Segment Review II-6
Table 1: World Business Intelligence Market (2011):
Percentage Share Breakdown of Revenues by Segment - BI
Platform, Corporate Performance Management Suites, and
Performance Management Systems & Analytical Applications
(includes corresponding Graph/Chart) II-6
Competitive Scenario II-7
Table 2: Leading Vendors in the Global BI, CPM, Performance
Management and Analytical Applications Market (2011):
Percentage Share Breakdown of Revenues for SAP, Oracle, SAS,
IBM, Microsoft and Others (includes corresponding
Graph/Chart) II-7

2. PRODUCT OVERVIEW II-8
An Introduction II-8
What is Performance Management? II-8
A Historical Perspective II-8
Performance Management Vs Performance Appraisal II-9
Performance Management Techniques II-9
Performance Management System II-10
Key Objectives of Performance Management System II-10
Reducing Organizational Costs II-10
Improving Quality of Products II-10
Improving Customer Service II-11
Benefits of Performance Management Systems II-11
Implementation of Performance Management Systems II-11
Key Aspects of Performance Management Systems II-12
Major Phases of Performance Management Process II-12
Types of Performance Management II-13
Employee Performance Management: An Introduction II-13
Employee Performance Management Process Flow II-14
System Performance Management II-14
Business Performance Management II-14
Business Performance Management: A Glance at the Past II-15
Introduction to Performance Management Software II-15
Workforce Analytics II-16

3. PRODUCT INNOVATIONS/INTRODUCTIONS II-17
Cheetah Technologies Unveils CheetahXD 4.0 Software II-17
ASG Rolls Out ASG-TMON® Performance Management Solution II-17
HealthStream Unveils HealthStream Performance Center II-18
UNIT4 to Launch UNIT4 Business Analytics Apps II-18
App-DNA Unveils AppTitude 5.0 II-18
Systems Mechanics Introduces ZenPM™ II-19
PageUp People Expands its Talent Management Solution II-19
FDA Introduces FDA-TRACK Performance Management System II-19
ActiveStrategy Introduces ActiveStrategy iRound™ II-20
MedeAnalytics Introduces New Performance Management Solutions II-20
Ingenix Consulting Unveils Clinical Performance Management
Services II-20
deFacto Global Launches deFacto Performance Management 2.0 II-21
Perryman Software Launches Upgraded Version of PAM Web II-21
DeltaWMS to Introduce DeltaDashboard Supply Chain Performance
Management Tool II-21
HRN Releases the Updated Version of Performance Pro II-22
SumTotal® Extends ResultsOnDemand® Performance Management
Solution II-22

4. RECENT INDUSTRY ACTIVITY II-23
Oracle Takes Over Taleo Corporation II-23
Mersen Chooses Tagetik Performance Management Software II-23
Niteo Partners to Merge with NEC II-23
Infor and GGC Software Acquire Lawson Software II-23
SAP Acquires SuccessFactors II-24
SuccessFactors Acquires Plateau II-24
Nedbank Capital Adopts Integrated Management System of QPR
Software II-24
The SI Organization Selects Deltek Costpoint of Deltek II-24
onFocus Healthcare Partners with Georgia Hospital Association II-25
Merced Systems and CSC BRASIL Enter into Partnership II-25
ABS Enters into Technology Partnership with SAP BusinessObjects II-26
TeamQuest Signs Partnership Alliance Agreement with Wipro
Technologies II-26
Alcatel-Lucent Selects Taleo's Performance Management Solution II-26
AccuWeather Chooses SilkRoad's Employee Performance Management
Solution II-26
The University of Salento Enters into Strategic Partnership
with Cezanne Software II-27
SuccessFactors Acquires Inform Business Impact II-27
7-Eleven Chooses Softscape Retail Talent Management Solution II-27
Automated Systems (Hong Kong) to Implement StepStone Solutions
Talent Management II-28
MedeAnalytics and Health Net Sign Multi-Year Agreement II-28
PROPHIX Software and Lynx Systems Enter into Partnership II-28
Verint® Systems Acquires Iontas II-28
CSM Chooses Cezanne Software II-29
Social Housing Providers Select Covalent Performance Management II-29
Sovran Selects Cornerstone's Integrated Talent Management
Software Suite II-29

5. FOCUS ON SELECT GLOBAL PLAYERS II-30
ActiveStrategy, Inc. (US) II-30
Cezanne Software Limited (UK) II-30
Covalent Software Ltd (UK) II-30
Cornerstone OnDemand (US) II-31
Halogen Software Inc. (Canada) II-31
HCR Software (US) II-31
HRN Performance Solutions (US) II-32
Infor (UK) II-32
Lawson Software, Inc. (US) II-32
Kenexa Corporation (US) II-33
Lumesse (UK) II-34
Oracle Corporation (US) II-34
Taleo Corporation (US) II-35
Peoplefluent (US) II-35
Rocket Software, Inc. (US) II-36
Saba Software, Inc. (US) II-36
SAP AG (Germany) II-36
SuccessFactors (US) II-37
SAS Institute, Inc. (US) II-38
SumTotal Systems, Inc. (US) II-38

6. GLOBAL MARKET PERSPECTIVE II-39
Table 3: World Recent Past, Current & Future Analysis for
Performance Management Systems by Geographic Region - US,
Canada, Japan, Europe, Asia-Pacific (excluding Japan), Middle
East & Africa, and Latin America Markets Independently
Analyzed with Annual Revenue Figures in US$ Million for Years
2010 through 2018 (includes corresponding Graph/Chart) II-39

Table 4: World Historic Review for Performance Management
Systems by Geographic Region - US, Canada, Japan, Europe,
Asia-Pacific (excluding Japan), Middle East & Africa, and
Latin America Markets Independently Analyzed with Annual
Revenue Figures in US$ Million for Years 2004 through 2009
(includes corresponding Graph/Chart) II-40

Table 5: World 15-Year Perspective for Performance Management
Systems by Geographic Region - Percentage Breakdown of
Revenues for US, Canada, Japan, Europe, Asia-Pacific
(excluding Japan), Middle East & Africa, and Latin America
Markets for Years 2004, 2011 & 2018 (includes corresponding
Graph/Chart) II-41

III. MARKET

1. THE UNITED STATES III-1
A.Market Analysis III-1
Outlook III-1
Product Innovations/Introductions III-1
Strategic Corporate Developments III-5
Key Players III-10
B.Market Analytics III-16
Table 6: US Recent Past, Current and Future Analysis for
Performance Management Systems Analyzed with Annual Revenue
Figures in US$ Million for Years 2010 through 2018 (includes
corresponding Graph/Chart) III-16

Table 7: US Historic Review for Performance Management
Systems Analyzed with Annual Revenue Figures in US$ Million
for Years 2004 through 2009 (includes corresponding
Graph/Chart) III-17

2. CANADA III-18
A.Market Analysis III-18
Outlook III-18
Strategic Corporate Development III-18
Key Player III-18
B.Market Analytics III-19
Table 8: Canadian Recent Past, Current and Future Analysis
for Performance Management Systems Analyzed with Annual
Revenue Figures in US$ Million for Years 2010 through 2018
(includes corresponding Graph/Chart) III-19

Table 9: Canadian Historic Review for Performance Management
Systems Analyzed with Annual Revenue Figures in US$ Million
for Years 2004 through 2009 (includes corresponding
Graph/Chart) III-20

3. JAPAN III-21
Market Analysis III-21
Table 10: Japanese Recent Past, Current and Future Analysis
for Performance Management Systems Analyzed with Annual
Revenue Figures in US$ Million for Years 2010 through 2018
(includes corresponding Graph/Chart) III-21

Table 11: Japanese Historic Review for Performance
Management Systems Analyzed with Annual Revenue Figures in
US$ Million for Years 2004 through 2009 (includes
corresponding Graph/Chart) III-22

4. EUROPE III-23
A.Market Analysis III-23
Outlook III-23
The United Kingdom III-23
Product Innovations/Introductions III-23
Strategic Corporate Developments III-25
Key Players III-26
B.Market Analytics III-29
Table 12: European Recent Past, Current and Future Analysis
for Performance Management Systems by Geographic Region -
France, Germany, UK, and Rest of Europe Markets
Independently Analyzed with Annual Revenue Figures in US$
Million for Years 2010 through 2018 (includes corresponding
Graph/Chart) III-29

Table 13: European Historic Review for Performance
Management Systems by Geographic Region - France, Germany,
UK, and Rest of Europe Markets Independently with Annual
Revenue Figures in US$ Million for Years 2004 through 2009
(includes corresponding Graph/Chart) III-30

Table 14: European 15-Year Perspective for Performance
Management Systems by Geographic Region - Percentage
Breakdown of Revenues for France, Germany, UK, and Rest of
Europe Markets for the Years 2004, 2011 & 2018 (includes
corresponding Graph/Chart) III-31

5. ASIA-PACIFIC III-32
A.Market Analysis III-32
Outlook III-32
Strategic Corporate Developments III-32
B.Market Analytics III-33
Table 15: Asia-Pacific Recent Past, Current and Future
Analysis for Performance Management Systems Analyzed with
Annual Revenue Figures in US$ Million for Years 2010 through
2018 (includes corresponding Graph/Chart) III-33

Table 16: Asia-Pacific Historic Review for Performance
Management Systems Analyzed with Annual Revenue Figures in
US$ Million for Years 2004 through 2009 (includes
corresponding Graph/Chart) III-34

6. MIDDLE EAST & AFRICA III-35
A.Market Analysis III-35
Outlook III-35
Strategic Corporate Development III-35
B.Market Analytics III-36
Table 17: Middle East & African Recent Past, Current and
Future Analysis for Performance Management Systems Analyzed
with Annual Revenue Figures in US$ Million for Years 2010
through 2018 (includes corresponding Graph/Chart) III-36

Table 18: Middle East & African Historic Review for
Performance Management Systems Analyzed with Annual Revenue
Figures in US$ Million for Years 2004 through 2009 (includes
corresponding Graph/Chart) III-37

7. LATIN AMERICA III-38
A.Market Analysis III-38
Outlook III-38
Strategic Corporate Development III-38
B.Market Analytics III-39
Table 19: Latin American Recent Past, Current and Future
Analysis for Performance Management Systems Analyzed with
Annual Revenue Figures in US$ Million for Years 2010 through
2018 (includes corresponding Graph/Chart) III-39

Table 20: Latin American Historic Review for Performance
Management Systems Analyzed with Annual Revenue Figures in
US$ Million for Years 2004 through 2009 (includes
corresponding Graph/Chart) III-40

IV. COMPETITIVE LANDSCAPE

Total Companies Profiled: 71 (including Divisions/Subsidiaries - 73)

The United States (46)
Canada (5)
Europe (17)
- France (1)
- Germany (2)
- The United Kingdom (9)
- Italy (2)
- Rest of Europe (3)
Asia-Pacific (Excluding Japan) (4)
Middle East (1)

Businesses across the world are faced with numerous challenges due to the increasing geographic dispersion of the workforce. This is creating enormous complications due to widespread differences brought on by differing countries, cultures, and time zones, which coupled with the intensely competitive market environment, is making it extremely difficult for organizations to attract as well as retain the right talent. In the wake of a challenging economy and implementation of stringent regulations, businesses that have adopted basic Business Intelligence and performance management capabilities are placed in a better position to wade through the difficult times. Such businesses hold an edge over others that are still using Excel spreadsheets for analyzing company processes and performance. As businesses begin to emerge from the recession, organizations are gradually recognizing the advantages offered by an effective performance management system. In fact, the recession has proved to be a boon for the performance management systems market, as employees were forced to justify and prove their employability in the organization. With economy on a recovery mode, this pressure is only going to increase.

As stated by the new market research report on Performance Management Systems, the United States represents the single largest market for performance management systems, while Asia-Pacific region is expected to register the fastest growth through the year 2018. The growing demand for Employee Performance Management (EPM) solutions is attributed to the client desire for automating their EPM processes. Further, the solutions are being used for improving employee retention, strengthening link between performance and pay, and offering support for the development of new leadership in the company. The emphasis is thus on developing high-potential employees, and building new skills in the workforce. This focus on differentiation of talent is driving the shift towards performance management solutions. Growing proliferation of tablets and smartphones is driving vendors to incorporate context-aware and mobile options in their EPM solutions. Vendors are also increasingly looking to integrate social features into their offerings, with the potential to add talent profile data and social profile data offering high prospects in view of the greater insights offered. In addition, the potential of SaaS solutions is growing due to its greater scalability and customization.

While several companies have deployed or plan to deploy performance management systems in the foreseeable future, an equally large number of companies continue to exhibit reluctance in implementing such systems. Despite the potential of performance management systems in enhancing the operational efficiency of organizations, their penetration remains low. Most of the companies continue to rely on Excel Spreadsheets for budgeting, planning, and forecasting purposes. Ingrained spreadsheet culture and cost considerations are thus hampering broader adoption of Performance Management Systems. In addition, the implementation of performance management systems faces hurdles due to the existing cultural behaviors that are acting as barriers to their adoption, especially in developing countries. In these economies, culturally-influenced behaviors remain embedded and mutually reinforced in such a way that deriving complete potential from performance management systems becomes an arduous task.

Global Industry Analysts ©

- Cezanne Software Limited
- Covalent Software Ltd.
- Cornerstone OnDemand
- Halogen Software Inc.
- Infor
- Lawson Software Inc.
- Kenexa Corporation
- Lumesse
- Oracle Corporation
- Peoplefluent
- Rocket Software Inc.
- SAP AG
- SuccessFactors Inc.
- SumTotal Systems Inc.
- Taleo Corporation.