Selling Voice Solutions to the Public Sector - Market Research Reports

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Selling Voice Solutions to the Public Sector

Description:

Introduction
Governments are facing pressure to slash spending in order to reduce taxes, while optimizing access to information and caller-care. Over the past decade, the public sector has become open to voice solutions, in an effort to communicate policies and information. Voice will continue to penetrate public bodies as government officials seek to straddle cost-effectiveness and transparency.

Scope
This market brief examines the challenges faced by the public sector in its voice business strategy. Vendor recommendations are discussed.
The public sector has money to invest and it will be important for voice vendors to understand how best to sell into this lucrative market.
Highlights
This market brief analyzes the challenges faced by public sector bodies in their voice business strategies. Vendor action points based on these business issues are presented. Our latest market analysis and forecasts show the areas of opportunity for vendors of voice business solutions.

Reasons to Purchase
Understand the business issues faced by travel & tourism companies relating to voice business and how to respond with appropriate solutions.
Learn where to find the opportunities for voice solutions in the public sector from a geographic and applications standpoint.

Contents:

TABLE OF CONTENTS
ABOUT DATAMONITOR 2
WHY ARE WE LOOKING AT THE PUBLIC SECTOR 5
Competing interests 5
Voice solutions and the public sector 5
WHAT ARE THE KEY PAIN POINTS FOR THE PUBLIC SECTOR? 7
Cost pressure 7
Customer service 7
Procurement 7
Legislative 8
HOW CAN VOICE VENDORS SELL INTO THE PUBLIC SECTOR? 9
Ensure appropriate solutions 9
Promote open-standards 11
REGIONAL OPPORTUNITIES 12
North America 12
Opportunities in the North American Public Sector 13
EMEA 14
Opportunities in the EMEA Public Sector 15

STRATEGIC RECOMMENDATIONS 17
Focus on the vertical 17
Dedicated sales force 17
Strategic partnerships 18
Take into account regional opportunities 18
APPENDIX 19
Future readings 19
SPP writing team 20
How to contact experts in your industry 21

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