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Handbook of Usability Testing. How to Plan, Design, and Conduct Effective Tests. 2nd Edition

  • ID: 2251316
  • May 2008
  • 384 Pages
  • John Wiley and Sons Ltd
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Is your product user–friendly? Take these steps to find out

Whether it's software, technical documentation, a cell phone, or a refrigerator, your customer wants no, expects your product to be easy to use. This fully revised handbook, a leading resource since 1994, provides clear, step–by–step guidelines to help you test your product for usability. Completely updated with current industry best practices and more varied examples, it can give you that all–important marketplace advantage: products that perform the way users expect.

Learn to recognize factors that limit usability

Decide whether testing should occur in a lab setting or at the site where the product is used

Set up a test plan to assess goals for your product's usability

Choose and train effective test moderators

Decide on the best way to collect and review data

Report the results and make recommendations

Learn user–centered design principles and practices the context for usability testing

Reap the benefits of templates, tables, models, case studies, and other tools of the trade

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Acknowledgments xi

Foreword xxix

Preface to the Second Edition xxxiii

Part One Usability Testing: An Overview

Chapter 1 What Makes Something Usable? 3

Chapter 2 What Is Usability Testing? 21

Chapter 3 When Should You Test? 27

Chapter 4 Skills for Test Moderators 45

Part Two The Process for Conducting a Test

Chapter 5 Develop the Test Plan 65

Chapter 6 Set Up a Testing Environment 93

Chapter 7 Find and Select Participants 115

Chapter 8 Prepare Test Materials 153

Chapter 9 Conduct the Test Sessions 201

Chapter 10 Debrief the Participant and Observers 229

Chapter 11 Analyze Data and Observations 245

Chapter 12 Report Findings and Recommendations 269

Part Three Advanced Techniques

Chapter 13 Variations on the Basic Method 293

Chapter 14 Expanding from Usability Testing to Designing the User Experience 315

Afterword 333

Index 335

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Jeffrey Rubin, author of the first edition of this book, has more than 30 years of experience as a human factors and usability research consultant and lecturer. A pioneer in the field of usability testing, he has consulted for leading companies worldwide.

Dana Chisnell is an independent user researcher and usability consultant. She has done usability, user interface design, and technical communications consulting and development since 1982.

For more information, please access the author's website at.

Author's blog:.

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