-
Electronic (PDF)
-
Site License
-
Enterprisewide
Creditor Metrics: Consumer Approaches to Payment Protection Insurance in the UK
Finaccord, October 2012, Pages: 55
Based on a survey of over 1,000 consumers, Creditor Metrics: Consumer Approaches to Payment Protection Insurance in the UK offers detailed and unique insights into the behaviour of consumers in the context of payment protection insurance.
Comprising both an analytical report and a convenient data annexe in Excel format, the research covers four types of creditor policy: insurance cross-sold in conjunction with mortgages; policies cross-sold with consumer finance and personal loans; cover linked to credit cards; and bill payment protection insurance. It measures take-up rates against the relevant audience (i.e. those with the underlying lending products in the first three cases and all respondents in the fourth) and also shows the distribution channels and interfaces used by respondents in the UK to take out creditor policies. Distribution channels vary by type of creditor insurance but can include the bank or other institution making the underlying loan plus a variety of other options; distribution interfaces include face-to-face, online, inbound telephone, outbound telephone and postal sales. Finally, the report analyses claims frequency across all types of creditor insurance in the UK combined broken out by reason for claim.
Key features of this report include:
- unique analyses showing penetration rates across eligible respondents for creditor insurance in the UK, and how these percentages vary according to the profile of the respondent;
- data describing the percentage of insured respondents who believe that they hold cover for each of the six main risks, namely death, permanent disability, critical illness, temporary incapacity, unemployment and carer time;
- robust statistics illustrating the ways in which payment protection insurance policies are acquired in the UK, including sales by the banks and other institutions making the underlying loans plus alternative channels such as direct sales by insurance companies and sales by financial advisers;
- reliable information concerning the importance of online and offline sales for this type of cover, including a unique split of online sales by type of device used (i.e. regular desktop or laptop computers, tablets or mobile phones);
- valuable insights into claims frequency for creditor insurance in the UK, segmented by reason for making the claim.
0.0 EXECUTIVE SUMMARY
1.0 INTRODUCTION
What is this report about?
Rationale
Definitions
European consumer research
Other international research reports
2.0 SURVEY ANALYSIS
Introduction
Survey and sample structure
Uptake overview for different types of creditor insurance
Creditor insurance linked to mortgages
Uptake of mortgages
Segmentation by age group and annual household income band
Uptake of creditor insurance linked to mortgages
Segmentation by type of cover held
Segmentation by age group
Segmentation by annual household income band
Distribution of creditor insurance linked to mortgages
Distribution channels used for creditor insurance linked to mortgages
Distribution interfaces used for creditor insurance linked to mortgages
Cross-tabulation of distribution channels and interfaces
Risk coverage
Risk coverage of creditor insurance linked to mortgages
Creditor insurance linked to consumer finance
Uptake of consumer finance
Segmentation by age group and annual household income band
Uptake of creditor insurance linked to consumer finance
Uptake of cover
Segmentation by age group
Segmentation by annual household income band
Distribution of creditor insurance linked to consumer finance
Distribution channels used for creditor insurance linked to consumer finance
Distribution interfaces used for creditor insurance linked to mortgages
Cross-tabulation of distribution channels and interfaces
Risk coverage
Risk coverage of creditor insurance linked to consumer finance
Creditor insurance linked to credit cards
Uptake of credit cards
Segmentation by age group and annual household income band
Uptake of creditor insurance linked to credit cards
Uptake of cover
Segmentation by age group
Segmentation by annual household income band
Distribution of creditor insurance linked to credit cards
Distribution channels used for creditor insurance linked to credit cards
Distribution interfaces used for creditor insurance linked to credit cards
Cross-tabulation of distribution channels and interfaces
Risk coverage
Risk coverage of creditor insurance linked to credit cards
Bill payment protection insurance
Uptake of bill payment protection insurance
Uptake of cover
Segmentation by age group
Segmentation by annual household income band
Distribution of bill payment protection insurance
Distribution channels used for bill payment protection insurance
Distribution interfaces used for bill payment protection insurance
Cross-tabulation of distribution channels and interfaces
Claims for all types of creditor insurance
Frequency of and reasons for creditor insurance claims
Claims acceptance rates segmented by reason for claim
3.0 APPENDIX
Research sample statistics
Research structure
LIST OF GRAPHICS / TABLES
0.0 EXECUTIVE SUMMARY
1.0 INTRODUCTION
2.0 SURVEY ANALYSIS
UK survey sample, segmented by age and annual household income
Proportion of all respondents and of eligible respondents covered by different types of creditor insurance in the UK, 2012
Respondents with a mortgage in the UK, segmented by age and by annual household income, 2012
Proportion of respondents with a mortgage in the UK covered by related creditor insurance, segmented by type of cover, 2012
Proportion of respondents with a mortgage in the UK covered by related creditor insurance, segmented by age, 2012
Proportion of respondents with a mortgage in the UK covered by related creditor insurance, segmented by annual household income, 2012
Distribution channels used for creditor insurance linked to mortgages in the UK, 2012
Distribution interfaces used for creditor insurance linked to mortgages in the UK, 2012
Cross-tabulation of distribution channels and interfaces used for creditor insurance linked to mortgages in the UK, 2012
Penetration of risk coverage for creditor insurance linked to mortgages in the UK, 2012
Respondents with consumer finance in the UK, segmented by age and by annual household income, 2012
Proportion of respondents with consumer finance in the UK covered by related creditor insurance, 2012
Proportion of respondents with consumer finance in the UK covered by related creditor insurance, segmented by age, 2012
Proportion of respondents with consumer finance in the UK with related creditor insurance, segmented by annual household income, 2012
Distribution channels used for creditor insurance linked to consumer finance in the UK, 2012
Distribution interfaces used for creditor insurance linked to consumer finance in the UK, 2012
Cross-tabulation of distribution channels and interfaces used for creditor insurance linked to consumer finance in the UK, 2012
Penetration of risk coverage for creditor insurance linked to consumer finance in the UK, 2012
Respondents with a credit card in the UK, segmented by age and by annual household income, 2012
Proportion of respondents with credit cards covered by related creditor insurance in the UK, 2012
Proportion of respondents with credit cards in the UK covered by related creditor insurance, segmented by age, 2012
Proportion of respondents with credit cards in the UK covered by related creditor insurance, segmented by annual household income, 2012
Distribution channels used for creditor insurance linked to credit cards in the UK, 2006 and 2012
Distribution interfaces used for creditor insurance linked to credit cards in the UK, 2012
Cross-tabulation of distribution channels and interfaces used for creditor insurance linked to credit cards in the UK, 2012
Penetration of risk coverage for creditor insurance linked to credit cards in the UK, 2012
Proportion of respondents covered by bill payment protection insurance in the UK, 2012
Proportion of respondents covered by bill payment protection insurance in the UK, segmented by age, 2012
Proportion of respondents covered by bill payment protection insurance in the UK, segmented by annual household income, 2012
Distribution channels used for bill payment protection insurance in the UK, 2012
Distribution interfaces used for bill payment protection insurance in the UK, 2012
Cross-tabulation of distribution channels and interfaces used for bill payment protection insurance in the UK, 2012
Claims frequency by reason for claim across all types of creditor insurance in the UK, 2012
Claims acceptance by reason for claim across all types of creditor insurance in the UK, 2012
3.0 APPENDIX
UK survey sample, segmented by geographical region
Product Samples
A sample for this product is available. Please Login/Register to download this sample.
Customers who bought this item also bought
All rights reserved. © Copyright 2013 Research and Markets WWW5
Terms and Conditions Privacy Policy Publishers Employment Opportunities Site Map Link to us Webmaster Affiliate Network
