- Published: May 2011
- Region: Global
Teach Yourself VISUALLY Salesforce.com. Teach Yourself VISUALLY (Tech)
- Published: June 2013
- Region: Global
- 352 Pages
- John Wiley and Sons Ltd
An ideal way for visual learners to get up to speed with salesforce.com
Salesforce.com is the global leader in on-demand customer relationship management (CRM) and helps companies all over the world manage their sales, marketing, and customer service and support operations. Packed with full-color screen shots and numbered, step-by-step instructions, this guide shows you everything you need to know to get the most out of Salesforce.com. You'll discover how to organize contacts, log activities with contacts, schedule business appointments, use forecasting tools to predict upcoming sales, make accurate projections based on past performance, and more.
- Explains the latest and most helpful features of the world's most popular customer relationship management (CRM) software - Salesforce.com
- Covers the latest enhancements to Salesforce.com and explains how to choose the right edition of Salesforce.com to suit your business needs
- Walks you through personalizing your system, managing accounts and activities, developing contacts, tracking products, and more
Teach Yourself VISUALLY Salesforce.com is the book visual learners need to get the most from this go-to solution for CRM needs!
Chapter 1 Introducing Salesforce Chapter 2 Using the Sales Cloud Chapter 3 Using the Service Cloud Chapter 4 Using the AppExchange Chapter 5 Configuring Reports and Dashboards Chapter 6 Collaborating Chapter 7 Configuring Security Chapter 8 Managing Your Data Chapter 9 Configuring Workflow Index