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Teach Yourself VISUALLY Salesforce.com. Teach Yourself VISUALLY (Tech) - Product Image

Teach Yourself VISUALLY Salesforce.com. Teach Yourself VISUALLY (Tech)

  • Published: June 2013
  • Region: Global
  • 352 Pages
  • John Wiley and Sons Ltd

An ideal way for visual learners to get up to speed with salesforce.com

Salesforce.com is the global leader in on-demand customer relationship management (CRM) and helps companies all over the world manage their sales, marketing, and customer service and support operations. Packed with full-color screen shots and numbered, step-by-step instructions, this guide shows you everything you need to know to get the most out of Salesforce.com. You'll discover how to organize contacts, log activities with contacts, schedule business appointments, use forecasting tools to predict upcoming sales, make accurate projections based on past performance, and more.
- Explains the latest and most helpful features of the world's most popular customer relationship management (CRM) software - Salesforce.com
- Covers the latest enhancements to Salesforce.com and explains how to choose the right edition of Salesforce.com to suit your business needs
- Walks you through personalizing your system, managing accounts and activities, developing contacts, tracking products, and more

Teach Yourself VISUALLY Salesforce.com is the book visual learners need to get the most from this go-to solution for CRM needs!

Chapter 1 Introducing Salesforce

Chapter 2 Using the Sales Cloud

Chapter 3 Using the Service Cloud

Chapter 4 Using the AppExchange

Chapter 5 Configuring Reports and Dashboards

Chapter 6 Collaborating

Chapter 7 Configuring Security

Chapter 8 Managing Your Data

Chapter 9 Configuring Workflow

Index 328

Justin Davis

Note: Product cover images may vary from those shown


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