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Call Centers in India 2011/2012

  • ID: 2341378
  • Report
  • December 2012
  • Region: India
  • 18 pages
  • Contrium Research GmbH
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This presentation, which is available in Acrobat PDF format, gives a recent (2011/2012) overview of the call center industry in India, including a list of key call center providers in India. The Indian call center industry is estimated to have a value of USD 16.9 bn (including domestic) in FY2011. The industry is concentrated in DelhiNational Capital Region (NCR), Mumbai, Bangalore, Chennai, Pune and Hyderabad. The industry is still growing. Emerging locations beside the established ones are Chandigarh, Indore, Trivandrum, Kolkata, Cochin and Vishakhapatnam. A brief comparison of international call center providers with domestic call center providers gives a good overview on the industry. In addition, key call center providers are described in detail, including their contact information and their turnover 20102011.
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Overview of Call Center industry in India
Classification of Call Centers
Comparison of international and domestic call centers in india
Functions offered
Processes offere
Directory of Call Centers
Turnover 2010 [m USD]
Turnover 2012 [m USD]
Highlights (e.g. services, processes, functions)
Key contact
Website/Email-Address (if available)
Note: Product cover images may vary from those shown
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Note: Product cover images may vary from those shown