This book provides a readily accessible and practical guide to the increasingly important subject of facilities management. It shows the formal basis for the complex and constantly moving requirements of FM and recognises that it is becoming more vital in its role of enabling the core business of a company to function effectively and is fast becoming a methodology for affecting and influencing the profitability of most organisations.
Based upon the author's many years of experience, A Practical Guide to Facilities Management gives an overview of most FM theories and applies them in the workplace. It is a thought-provoking approach to FM practice and illustrates what the author has found to work. Throughout the text thematic graphics are used to present helpful tips, key action points, things to avoid and key elements of theory. An aide memoire summarises each chapter to help assimilation of the key parameters.
The modern challenges of FM mean that more and more managers need to be innovators and to do more with less. This book will facilitate that process. In addition, it provides useful tips on the issue of sustainability and how a company can profitably benefit by FM actions in this area.
List of theory and information slots
Chapter 1 Getting started
- What is Facilities Management?
- The value of experience
- The trainee
- Aims and objectives: setting out your stall
- Getting started
Chapter 2 The basics
- Tools of the trade
- Computer systems and software
- Administration structure
- Being a newbie
- Having a clear out
- The quick fix
- Understanding your portfolio
- Physical assets
- Understanding your service and how it fits onto your site
Chapter 3 Managing people: staff and customers
- Managing your staff
- Choose your staff well: recruitment
- Communication with your staff
- Find out what makes them tick
- Dangle the carrot
- What about you?
- Are you up to the job? The S curve and learning cycles
- Your training
- Do you have the necessary support structure?
- Are you adequately resourced?
- Teamwork: what makes a good team?
- Staff training
- Ability of staff to undertake their duties effectively
- People must want to progress
- Creation of stability and succession
- Ability to meet legislative requirements
- Ability to overlap services
- How do you get staff to undertake training?
- Rewarding progress
- Fair and equal pay and training
- Customer service
- Creating a good impression
- Providing good customer service
- Practising what you preach
- Development of customer services
Chapter 4 Policies, strategies, procedures, risks and liabilities
- What is a strategy?
- What are the key points of a strategy?
- Guidance notes
- Administrative f low
- Monitoring and managing
- What are you managing and monitoring?
- Where are you are managing and monitoring?
- When will you manage and monitor?
- How will you manage and monitor?
- Why are you managing and monitoring?
- Quality management
- What is quality ?
- What is quality management?
- Why is quality so important?
- Risks and liability
- What is compliance?
- Statutory requirements
- Risks with new builds and defect periods
- User requirements
- Heating systems
- Fire legislation
- Emergency procedures
- Risks to property
- Building maintenance
- Financial risks
- Making mistakes
Chapter 5 Outsourcing of services or in-house staff?
- Reasons to outsource services
- Does the service work?
- Does the service fit the requirements of the site?
- Is the service financially sound?
- Is there a sound reason for change?
- Service drift
- Outsourcing: advantages and disadvantages
- Advantages of outsourcing
- Disadvantages of outsourcing
- Types of specification
- The education sector: the learner experience
- and outsourcing
- Working with contractors
- Choosing your contractors
- Performance and review
- Health and safety
- Contractor files
- Procurement routes for FM
Chapter 6 In-house teams
- Maintenance team
- Contracting in or out?
- Site supervision team
- Timing of service
- Safety and security
- Core times and resourcing
- The friendly service
- Helpdesk team
- The hub for your department
- The place to report defects or problems
- Customer service department
- Audit department
- Helpdesk software specification
- System requirements
- Post team
- Deliveries out to departments
- Parcels and deliveries
- Cleaning team
- The poisoned chalice
- Value added: sustainability and security
- Security team
- Drugs and alcohol
- Closed-circuit television
Chapter 7 Maintenance including new builds and space management
- Types of maintenance
- Reactive maintenance
- Planned maintenance
- Planned preventative maintenance
- Planned programme and planned survey
- What is a planned survey document?
- Planned programme
- Space management
- New builds and maintenance
- Ventilation and chilling/cooling
- Electricity use and new technologies
Chapter 8 Sustainability, use of resources and sustainable technologies
- What is sustainability?
- Improving the sustainability of your organisation
- Identification of resources used
- Conversion of resource use into a carbon footprint
- Setting bench-marks and targets
- Setting future targets
- Reporting progress and reviewing results
- Sustainability: a whole organisation approach
- Determining your carbon footprint
- Carbon emissions from transport
- Carbon emissions from waste disposal
- Water usage
- Carbon emissions and procurement
- Your Carbon Team
- Organisational buy-in
- Your carbon plan
- Sustainable technologies
- Ground source heat pumps
- Air source heat pumps
- Biomass boilers
- Solar thermal panels
- Photovoltaic panels
- Wind generation
- Voltage optimisation
- Grey water
- Building Management Systems
- Installing sustainable technologies
- Establishing your base load
- Procurement of electricity
- Control of utilities
- Educating the occupants of buildings
Chapter 9 Waste and how to deal with it
- What is waste?
- Paper waste
- Sources of paper
- Cost of paper copies
- Waste paper
- Food waste
- Specialist waste
- Batteries and toner cartridges
- Oil waste
- Fluorescent tubes
- Radioactive sources
- Building waste
Chapter 10 Fleet management
- Drivers and licences
- Drivers hours
- Key control
- Logging journeys
- Fuel cards
- Capital purchases
Appendix 1 Strategic objectives and operational targets for a typical college
Appendix 2 Management strategy for heating and ventilation in a college environment
Appendix 3 Health and safety rules for contractors
Appendix 4 Sustainability policy
Appendix 5 Dealing with bomb threats
Appendix 6 Preliminaries and conditions
Appendix 7 Strategy for helpdesk
Appendix 8 Strategy for operations and maintenance
Appendix 9 Service level agreements
Appendix 10 Cleaning specification
Appendix 11 Grounds maintenance specification for a college
Appendix 12 Health, safety and environment questionnaire