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Telecom Managed Services Market 2013-2018 - Product Image

Telecom Managed Services Market 2013-2018

  • ID: 2417556
  • February 2013
  • 77 Pages
  • Mind Commerce LLC

FEATURED COMPANIES

  • Alcatel-Lucent
  • Apple
  • Atos Origin S.A
  • Cisco Systems Inc.
  • HP
  • Infosys
  • MORE

A trend that began about a decade ago for telecommunications network operators has accelerated in recent years. This trend, to outsource infrastructure as well as certain operational support to third party managed communications providers, is reaching a next stage in evolution. Historically, telecom operators have looked to service bureau providers for intermediation services, database services, and various OSS/BSS support. The more recent trend has been to outsource infrastructure as a service as a means of reducing Capital Expenditure (CapEx) and to use as negotiation leverage for improved pricing on next generation networks such as IP Multimedia Subsystem (IMS) and LTE infrastructure such as Voice over LTE (VoLTE).

Carriers' desire to cut Operating Expenses (OpEX) and CapEx has driven growth in the telecom outsourcing market by 4% CAGR and is expected to reach $76 billion by 2016. The top players such as Alcatel-Lucent, Ericsson, Huawei, and Nokia Siemens Networks dominate the market and remain committed to provide managed services.

The next stage in evolution is to outsource value-added services including content, commerce, and next generation communication services. READ MORE >

FEATURED COMPANIES

  • Alcatel-Lucent
  • Apple
  • Atos Origin S.A
  • Cisco Systems Inc.
  • HP
  • Infosys
  • MORE

1.0 EXECUTIVE SUMMARY

2.0 INTRODUCTION

3.0 TYPES OF SERVICES PROVIDED BY THE TELECOM VENDOR
3.1 TECHNICAL SERVICES
3.2 PROFESSIONAL SERVICES
3.3 MANAGED SERVICES

4.0 AN OVERVIEW ON MANAGED SERVICE
4.1 MANAGED SERVICE PROVIDER (MSP)
4.2 REASONS FOR SHIFTING SOLUTION PROVIDERS TO MANAGED SERVICES MODELS
4.3 BENEFITS OF PROVIDING MANAGED SERVICE
4.4 BECOMING A MANAGED SERVICE PROVIDER
4.5 THE CORE DELIVERABLES OF A BASIC MANAGED SERVICES OFFERING
4.6 WHAT SHOULD BE INCLUDED IN A MANAGED SERVICES AGREEMENT
4.7 HOW TO PRICE MANAGED SERVICE PROVIDER (MSP) OFFERINGS
4.7.1 POPULAR PRICING MODEL

5.0 AN OVERVIEW FOR TELECOM SERVICE PROVIDERS
5.1 CHANGING TELECOMMUNICATIONS MARKETPLACE
5.2 MANAGED SERVICES BUSINESS MODELS
5.2.1 MANAGED SERVICES BUSINESS MODEL OPTIONS
5.3 BUILDING BUSINESS
5.4 MANAGED SERVICES DEMYSTIFIED - HOW TO BE BENEFITED

6.0 CURRENT TREND IN THE TELCO SECTOR -MANAGED SERVICES AND CLOUD COMPUTING
6.1 TELCOS CONTINUE TO RECOGNIZE THE NEED TO OFFER MANAGED SERVICES
6.2 TELECOM OUTSOURCING, MANAGED SERVICES A $76 BILLION OPPORTUNITY BY 2016
6.3 TELCOS ON TRACK TO SPEND $75 BILLION PER YEAR ON OUTSOURCED SERVICES BY 2016
6.4 MANAGED SERVICES REVENUE TO SURPASS INFRASTRUCTURE SALES FOR MAJOR TELECOM VENDORS, NEW REPORT FINDS
6.5 SHALL VENDORS CONTINUE TO PROVIDE MANAGED SERVICE
6.6 ALCATEL-LUCENT INVESTING $2.1 BILLION IN TO FUND RESTRUCTURING PROGRAM
6.7 ISSUES AND KEY CONCERNS FOR MANAGED SERVICES
6.8 CLOUD COMPUTING

7.0 THE COMPETITIVE PICTURE FOR MANAGED SERVICE
7.1 MANAGED SERVICE MARKET
7.1.1 ALCATEL-LUCENT
7.1.2 AMDOCS LTD.
7.1.3 ARICENT INC.
7.1.4 ATOS ORIGIN S.A
7.1.5 BYTEMOBILE INC.
7.1.6 CISCO SYSTEMS INC.
7.1.7 ERICSSON
7.1.8 HUAWEI TECHNOLOGIES CO. LTD
7.1.9 INFOSYS
7.1.10 NEUSTAR
7.1.11 NOKIA SIEMENS NETWORKS
7.1.12 SYNIVERSE
7.1.13 TNS

8.0 MANAGED SERVICE PROVIDER PLATFORM
8.1 EASE TO TRANSITION EXISTING CUSTOMERS TO MANAGED SERVICES
8.2 HOW CAN MANAGED SERVICES INCREASE SOLUTIONS AND SERVICES SALES
8.3 HOW MANAGED SERVICES CAN BE MARKETED

9.0 NEXT-GENERATION MANAGED SERVICES: THE KEY TO BUSINESS TRANSFORMATION
9.1 WHY BUSINESS TRANSFORMATION IS NECESSARY
9.1.1 THE AVAILABILITY OF AFFORDABLE BROADBAND
9.1.2 INCREASED DEMAND FOR THE HIGH-QUALITY, CONVERGED MULTIMEDIA SERVICES ENABLED BY UBIQUITOUS CONNECTIVITY
9.1.3 RELATIONSHIP BETWEEN COSTS AND REVENUES
9.2 KEY ELEMENTS OF NEXT-GENERATION MANAGED SERVICES
9.2.1 BUILD/OPERATE/MANAGE (BOM) FOR MOBILITY
9.2.2 MANAGED INFRASTRUCTURE
9.2.3 MANAGED END-TO-END SERVICES OPERATIONS
9.2.4 FULL OUTSOURCING

10.0 SELLING MANAGED SERVICES TO CLIENTS
10.1 UTILIZE EXPERT STATUS
10.2 MANAGED SERVICES GENERATES PREDICTABLE REVENUE
11.0 CHOOSING RIGHT MANAGED SERVICES PROVIDER
12.0 CONCLUSIONS AND RECOMMENDATIONS

List of Graphs

Figure 1: Service Delivery Platform
Figure 2: Network Complexity and Resource Allocation
Figure 3: Hosted Applications
Figure 4: Managed Services structured from a scope and reward perspective
Figure 5: Managed Service Global Market by 2016
Figure 6: Market dominated by four major players
Figure 7: Service Providers to pay network equipment vendors $75B per year
Figure 8: Positioning of Outsourcing/Managed Services Vendor
Figure 9: Aricent's Managed Network Service
Figure 10: Service provider challenges
Figure 11: Managed Services Solutions are moving from network-centric to service-centric
Figure 12: Managed Services Value Delivered
Figure 13: A well-defined outsourcing model
Figure 14: Outsourcing Model Governance Process

List of Tables

Table 1: Types of services provided

- Alcatel-Lucent
- Amdocs Ltd.
- Apple
- AricentInc.
- Atos Origin S.A
- BytemobileInc.
- Cisco Systems Inc.
- Ericsson
- HP
- Huawei Technologies Co. Ltd
- IBM
- Infosys
- Juniper Networks
- LG Electronics
- Neustar
- Nokia Siemens Networks
- Syniverse
- TNS

Question What key topics does this report cover?
Answer The report addresses the following key topics:

• The Business Case for Telco Network APIs: An assessment of the business case for Telco Network APIs

• API Aggregation: The role of API Aggregators, the total cost usage for APIs with aggregation and a review of aggregator API usage by category.

• The Value Chain of Telco Operator APIs Usage: An analysis of the value chain of Telco operator API usage for services including an assessment of revenue across participants in the value chain from end users, developers, aggregators to the API owners, and how this economic model will change over time.

• Operator, Application Provider & Vendor Strategies: An analysis of how operators, application providers and vendors will position themselves to capitalize on network APIs

• A Review of Telco and Non-Telco Network APIs: A review of major Telco network and Non-Telco Network APIs and mashups throughout the globe, and an assessment of which APIs will lead the market in the future.

• Market Analysis and Forecasts: A global and regional assessment of the market size and forecasts for the Telco Network API market from 2012 till 2016
Question What methodology was used for this report?
Answer The research methodology encompasses input from a wide variety of sources. Forecasts are prepared as part of an integrated process which involves both quantitative as well as qualitative factors, a 3-step process for forecasting is followed.

Step 1: Forecasts Input:

The inputs for the present and historical revenues are derived from Augmented Reality (AR) Vendors
In particular inputs for the revenues for individual sub-market categories are derived from original research of the public domain and industry interviews with major AR technology vendors.

Step 2: Forecasting of Future Years:

Analysts then extend the forecasts by determining demand qualitative side data based on organizations as well as supply side data.

Step 3: Validation of Data:

The final part of the methodology is to validate the projections, which is done in consultation with both internal and external industry, topic and regional experts. If required, amendments are made to the forecasts by changing necessary calibration parameters

For this report:
-Interviews of key decision makers and/or influencers:
• Interviewed three major infrastructure providers
• Interviewed ten minor infrastructure suppliers
• Interviewed two network integrators
• Interviewed eight global carriers

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