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Crisis Information Management. Chandos Information Professional Series

  • ID: 2719535
  • Book
  • November 2011
  • 228 Pages
  • Elsevier Science and Technology
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This book explores the management of information in crises, particularly the interconnectedness of information, people, and technologies during crises. Natural disasters, such as the Haiti earthquake and Hurricane Katrina, and 9/11 and human-made crises, such as the recent political disruption in North Africa and the Middle East, have demonstrated that there is a great need to understand how individuals, government, and non-government agencies create, access, organize, communicate, and disseminate information within communities during crisis situations. This edited book brings together papers written by researchers and practitioners from a variety of information perspectives in crisis preparedness, response and recovery.
  • Edited by the author who coined the term crisis informatics
  • Provides new technological insights into crisis management information
  • Contributors are from information science, information management, applied information technology, informatics, computer science, telecommunications, and libraries
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List of figures and tables


About the contributors


Chapter 1: The effects of continual disruption: technological resources supporting resilience in regions of conflict



Technologies to aid resilient behavior

Research setting

Technological resources supporting resilience

Concluding remarks

Chapter 2: Law enforcement agency adoption and use of Twitter as a crisis communication tool




Research design




Appendix: interview protocol

Chapter 3: Promoting structured data in citizen communications during disaster response: an account of strategies for diffusion of the 'Tweak the Tweet' syntax



Social media and disaster: the emergence of the citizen reporter

Twitter and its potential for citizen reporting during crises

Tweak the Tweet: background and rationale

TtT deployment for the Haiti earthquake: bootstrapping a nascent idea

Chile earthquake: conceptualizing the deployment as a campaign

Fourmile Canyon fire in Boulder, CO: unexpected local authority

Other events

Discussion: campaign to support diffusion of a socio-technical practice


Chapter 4: Heritage matters in crisis informatics: how information and communication technology can support legacies of crisis events



Disaster as a social process

Living heritage and collective memory practices

Overview of the research project

Three crisis cases

Discussion: a digital heritage agenda for the crisis domain



Chapter 5: Information needs and seeking during the 2001 UK foot-and-mouth crisis




Changes in information needs at different stages of the crisis

Context in which information seeking took place

Formal and informal channels of information seeking during the crisis

Sense-making approach to information seeking during the crisis

Overlap of information and emotional needs

Trusted information sources

Need for a mix of technologies

Place and space and new venues and meeting places for communities in a crisis

ICTs as a catalyst for innovation during the crisis

Providing a local response to a national crisis


Chapter 6: The Ericsson Response
a ten-year perspective: in the light of experience


Key issues in emergency response phase 1: first response (days 1-14)

Key issues in emergency response phase 2: establishment (days 15-30)

Key issues in emergency response phase 3: consolidation (days 30 +)

It's all about communication

Opportunities for improvement

Pushing the boundaries

Potential for exploiting the leading edge


Chapter 7: Information systems in crisis



Exploring key information resources

Fundamental components of an information environment


Chapter 8: Community media and civic action in response to volcanic hazards



Living with natural disasters

Lintas Merapi: radio for people living in a high-risk area

Living as refugees

Social capital

On the front line


Chapter 9: Public libraries and crisis management: roles of public libraries in hurricane/disaster preparedness and response




Project overview

Public library hurricane service roles

Joining the emergency response network

The web portal: a technology for crisis management

Next steps: public librarians as crisis managers


Chapter 10: Academic libraries in crisis situations: roles, responses, and lessons learned in providing crisis-related information and services


How academic libraries compare to public libraries in a crisis

Further consideration of the specialized role of the academic library

Case study: Louisiana State University

The academic library as locus of disaster: response deterred and deferred

Case study: Tulane University's Howard-Tilton Memorial Library

Case study: University of Hawai'i at Manoa's Hamilton Library

Academic libraries post-disaster: lessons learned and suggestions articulated


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Hagar, ChristineDr. Christine Hagar is an Assistant Professor in the Graduate School of Library & Information Science at Dominican University, River Forest, USA. Dr. Hagar holds a PhD. in Library & Information Science from the University of Illinois at Urbana-Champaign (UIUC). Her research explores how communities manage, organize and disseminate information in crisis and emergency situations. She has worked in the USA and UK as an academic librarian, as a consultant with the British Council and the UK Department for International Development, and as a Visiting Fellow at the Mortenson Center for International Library Programs, UIUC.
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