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ABC1 Consumer Market Assessment 2014 Product Image

ABC1 Consumer Market Assessment 2014

  • Published: May 2014
  • Region: United Kingdom
  • 422 Pages
  • Key Note Publications Ltd

FEATURED COMPANIES

  • Aldi Stores Ltd
  • BSH Home Appliances Ltd
  • Harrods Ltd
  • Kingfisher PLC.
  • Nintendo Company Ltd .
  • Simplyhealth Group Ltd
  • MORE

In this Market Assessment, the authors provides an analysis of the habits, attitudes and spending patterns of consumers in the ABC1 social grades with regard to food and drink; homeware and home improvements; healthcare; clothing, accessories and personal care; technology; and leisure and travel. ABC1 consumers are defined by the status of their occupations; although this classification is not directly related to income, there is correlation between a person's social grade and income, with those in higher social grades having higher-status jobs and therefore likely earning more.

This Market Assessment contains exclusive market research commissioned in February 2014 by the authors for the purpose of this publication. This was used as a backdrop to gauge consumers' options and attitudes towards a number of aspects of their lives, including their thoughts and beliefs about their current and future financial situation.

The results indicate that, as positive economic news continues to be released, consumers are becoming more optimistic about their current and future financial situations, with a higher percentage of consumers feeling that their financial situation was better READ MORE >

Executive Summary

1. Introduction
REPORT COVERAGE
DEFINITION
Table 1.1: Description of Social Grade by Social Status
and Occupation of the Household's Chief Income Earner
Table 1.2: Socioeconomic Classification by Category, Description and Typical
Occupations.

2. Strategic Overview
DEMOGRAPHIC BACKGROUND
Table 2.1: The Adult Population of Great Britain by Social Grade
(% of adults), Years Ending June 2009-2013
Table 2.2: The Adult Population of Great Britain by Social Grade (% of adults), Years
Ending June 2009-2013.
Table 2.3: Demographic Profile of All Adults and ABC1 Adults
(% of respondents), February 2014
HOUSEHOLD INCOME
The Average Household.
The Top Quintile
The Fourth Quintile.
The Bottom Quintile
Table 2.4: Average Gross Income of All Households in the UK
by Income Quintile Group (£ per year), 2011/2012.
Table 2.5: Average Total Disposable Income of All Households
in the UK by Income Quintile Group (£ per year), 2011/2012.
Table 2.6: Average Post-Tax Income of All Households in the UK by Income Quintile
Group (£ per year), 2011/2012.
Table 2.7: Average Final Income of All Households in the UK
by Income Quintile Group (£ per year), 2011/2012.
The Effects of Inflation.
Table 2.8: Nominal Wage Growth and RPI Inflation
(% change on same quarter the previous year and %),
1964, 1973, 1977, 1983, 1993, 2003 and 2007-2013
Consumer Opinion on Household Finances
THE ECONOMY.
Table 2.9: UK Economic Trends (000, £m, %, million and £), 2009-2013
TENURE.
Table 2.10: All Adults and ABC1 Adults by Household Tenure
(% of respondents), February 2014
TRAVEL AND TRANSPORT
Number of Trips.
Table 2.11: Number of Trips Made Per Person Per Year by Main Mode of Transport
and Household Income Quintile in Great Britain (number of trips and %),
and 2012
Distance Travelled
Table 2.12: Distance Travelled Per Person Per Year by Main Mode of Transport
and Household Income Quintile in Great Britain (miles and %), 2006 and 2012.
Car Availability.
Table 2.13: Household Car/Van Availability in Great Britain
by Household Income Quintile (% of all households), 2012.
VISITS TO SHOPPING MALLS AND SHOPPING CENTRES.
Table 2.14: Visits to Small and Major Shopping Malls
and Shopping Centres in Great Britain by Social Grade
and Frequency of Visit (% of adults), Year Ending June 2013.
HOUSEHOLD EXPENDITURE.
Table 2.15: Average Weekly Household Expenditure
by Socioeconomic Classification of Household Reference
Person by Category (£ and number), 2012.
Table 2.16: Average Weekly Household Expenditure
by Socioeconomic Classification of Household Reference
Person by Category (%), 2012.

3. Food & Drink
BACKGROUND
CONSUMER TRENDS.
Factors Contributing to Grocery Shopping.
Table 3.1: Most Important Factors Contributing to Consumer Decisions on Where
to Carry Out Their Grocery Shopping by Social Grade (% of adults),
Year Ending June 2013.
Frequency
Table 3.2: Frequency of Shopping for Groceries by Social Grade (% of adults), Year
Ending June 2013.
Mode of Transport.
Table 3.3: Transport Used to Perform Regular and Top-Up Grocery Shopping
by Social Grade (% of adults), Year Ending June 2013
Types of Shop Used
Table 3.4: Types of Shop Used Regularly for Grocery Shopping by Social Grade
(% of adults), Year Ending June 2013.
Expenditure.
Table 3.5: Expenditure in the Last Week on Groceries
by Social Grade (£ and % of adults), Year Ending June 2013.
Types of Food
Organic and Fairtrade.
Table 3.6: Purchases of Organic and Fairtrade Food by Social Grade and Frequency
(% of adults), Year Ending June 2013.
Premium Versus Budget Ranges.
Table 3.7: Purchases of Premium and Budget Food Ranges
by Social Grade and Frequency (% of adults), Year Ending June 2013
Healthy Options/Foods With Added Health Benefits.
Table 3.8: Purchases of Healthy Options Food Ranges
and Foods with Added Health Benefits by Social Grade
and Frequency (% of adults), Year Ending June 2013.
ADVERTISING EXPENDITURE.
Table 3.9: Main Media Advertising Expenditure on Food
and Drink by Selected Supermarkets (£ and %), Year Ending June 2013
Table 3.10: Main Media Advertising Expenditure on Selected Supermarkets'
Premium Food and Drink Ranges (£000), Year Ending June 2013.
Table 3.11: Main Media Advertising Expenditure on Premium Food and Drink as
a % of Selected Supermarkets' Total Advertising Expenditure on Food and Drink
(£000 and %), Year Ending 30th June 2012.

4. Homeware & Home Improvements
BACKGROUND
CONSUMER TRENDS.
Ownership of Household Appliances.
Large Household Appliances.
Table 4.1: Ownership of Large Household Appliances
by Social Grade (% of adults), Year Ending June 2013
Small Household Appliances
Table 4.2: Ownership of Small Household Appliances
by Social Grade (% of adults), Year Ending June 2013
Expenditure.
Household Appliances.
Table 4.3: Expenditure in the Past 12 Months on Large Household Appliances
by Social Grade (% of adults), Year Ending June 2013
Table 4.4: Expenditure on Small Household Appliances
in the Past 12 Months by Social Grade (% of adults), Year Ending June 2013.
Fitted Kitchens
Table 4.5: Expenditure on Fitted Kitchens in the Past 12 Months by Social Grade
(% of adults), Year Ending June 2013.
Living Room Furniture
Table 4.6: Expenditure on Living Room Furniture in the Past
12 Months by Social Grade (% of adults), Year Ending June 2013
Dining Room Furniture.
Table 4.7: Expenditure on Dining Room Furniture in the Past
12 Months by Social Grade (% of adults), Year Ending June 2013
Bedroom Furniture
Table 4.8: Expenditure on Bedroom Furniture in the Past
12 Months by Social Grade (% of adults), Year Ending June 2013
Table 4.9: Expenditure on Beds in the Past 12 Months
by Social Grade (% of adults), Year Ending June 2013
DIY.
DIY Activities.
Table 4.10: DIY Activities Undertaken in the Past 12 Months
by Social Grade (% of adults), Year Ending June 2013
Expenditure on DIY Materials.
Table 4.11: Expenditure on DIY Materials in the Past 12 Months by Social Grade
(% of adults), Year Ending June 2013.
ADVERTISING EXPENDITURE.
Household Appliances, Kitchenware and Cookware
Table 4.12: Main Media Advertising Expenditure on Household Appliances,
Kitchenware and Cookware (£000), Year Ending June 2013
Furniture
Table 4.13: Main Media Advertising Expenditure on Furniture (£000), Year Ending
June 2013.
Kitchens and Bathrooms.
Table 4.14: Main Media Advertising Expenditure on Kitchens
and Bathrooms (£000), Year Ending June 2013.
Floor and Wallcoverings.
Table 4.15: Main Media Advertising Expenditure on Total Floor and Wallcoverings
(£000), Year Ending June 2013
Home Accessories and Lighting
Table 4.16: Main Media Advertising Expenditure on Total Home Accessories
and Lighting (£000), Year Ending June 2013.
DIY Equipment and Tools.
Table 4.17: Main Media Advertising Expenditure on DIY Equipment and Tools
(£000), Year Ending June 2013

5. Healthcare
BACKGROUND
CONSUMER TRENDS.
Private Medical and Health Insurance.
Table 5.1: Penetration of Private Medical and Health Insurance by Social Grade
(% of adults), Year Ending June 2013.
Payment.
Table 5.2: Penetration of Private Medical and Health Insurance by Payee by Social
Grade (% of adults), Year Ending June 2013.
Type
Table 5.3: Penetration of Private Medical and Health Insurance by Type by Social
Grade (% of adults), Year Ending June 2013.
Conditions Covered.
Table 5.4: Penetration of Private Medical and Health Insurance by Conditions
Covered by Social Grade (% of adults), Year Ending June 2013
Cosmetic Surgery
Table 5.5: Penetration of Cosmetic Surgery Procedures
by Type of Procedure by Social Grade (% of adults), Year Ending June 2013
ADVERTISING EXPENDITURE.
Private Healthcare Insurance.
Table 5.6: Main Media Advertising Expenditure on Private Healthcare Insurance
by Company (£000), Year Ending June 2013
Cosmetic Surgery and Laser Eye Surgery.
Table 5.7: Main Media Advertising Expenditure on Cosmetic Surgery and Laser Eye
Surgery (£000), Year Ending June 2013.

6. Clothing, Accessories & Personal Care
BACKGROUND
CONSUMER TRENDS.
Clothes Shopping.
Table 6.1: Purchasers of Clothing Items by Social Grade
(% of adults), Year Ending 30th June 2013
By Expenditure.
Table 6.2: Expenditure on Clothing by Type (% of ABC1 adults),
Year Ending June 2013.
Accessories.
Watches
Table 6.3: Expenditure on Watches by Social Grade (% of adults), Year Ending June
2013
Jewellery
Table 6.4: Expenditure on Jewellery by Social Grade
(% of ABC1 adults), Year Ending June 2013
Cosmetics and Skincare.
Women.
Table 6.5: Monthly Expenditure on Cosmetics by Social Grade
(% of female adults), Year Ending June 2013
Table 6.6: Expenditure on Skincare Products by Social Grade
(% of female adults), Year Ending June 2013
Men.
Table 6.7: Expenditure on Skincare Products by Social Grade
(% of male adults), Year Ending June 2013.
Fragrances.
Women.
Table 6.8: Users of Perfumes and Eau de Toilettes by Social Grade
(% of female adults), Year Ending June 2013
Table 6.9: Typical Expenditure on Perfumes and Eau de Toilettes
by Social Grade (% of female adults), Year Ending June 2013
Men.
Table 6.10: Users of Aftershaves and Fragrances by Social Grade
(% of male adults), Year Ending June 2013.
Table 6.11: Typical Expenditure on Aftershaves and Fragrances
by Social Grade (% of male adults), Year Ending June 2013
Brand
Table 6.12: Penetration of Selected Leading Fragrance Brands
in the Last 6 Months by Social Grade (% of respondents), August 2013.
ADVERTISING EXPENDITURE.
Clothing.
Table 6.13: Main Media Advertising Expenditure on Clothing
and Accessories (£000), Year Ending June 2013
Women's Fashion and Designers
Table 6.14: Main Media Advertising Expenditure on Women's Clothing and Fashion
(£000), Year Ending June 2013
Men's Fashion and Designers
Table 6.15: Main Media Advertising Expenditure on Men's Clothing and Fashion
(£000), Year Ending June 2013
Skincare and Cosmetics.
Table 6.16: Main Media Advertising Expenditure on Skincare
and Cosmetics (£000), Year Ending June 2013.
Fragrances.
Table 6.17: Main Media Advertising Expenditure on Fragrances (£000), Year Ending
June 2013.

7. Technology
BACKGROUND
CONSUMER TRENDS.
The Internet
Internet Access
Table 7.1: Percentage of Households With Internet Access
(% of all households), 2005-2013.
Type of Connection.
Table 7.2: Types of Internet Connection in British Households
(%), 2012 and 2013
Internet Speed
Table 7.3: Average UK Residential Broadband Speed (Mbit/s), Selected Months
Home Viewing
Televisions.
Table 7.4: Television Ownership by Social Grade by Number
of Televisions (% of adults), Year Ending June 2013
Table 7.5: Television Ownership by Size of Screen by Social Grade (% of adults), Year
Ending June 2013.
Table 7.6 Television Ownership by Type by Social Grade
(% of adults), Year Ending June 2013.
Expenditure.
Table 7.7: Expenditure on Main Television Sets by Social Grade (% of adults), Year
Ending June 2013.
Intention to Buy a Television.
Table 7.8: Adults Who Intend to Buy a Television in the Next 12 Months by Featur
es of Prospective Television and Social Grade
(% of adults), Year Ending June 2013.
DVD, Blu-Ray and Digital Video Recorders.
Table 7.9: DVD Player, Blu-Ray Player and DVR Ownership
by Social Grade (% of adults), Year Ending June 2013
Table 7.10: Expenditure on DVD Players, Blu-Ray Players
and DVRs by Social Grade (% of adults), Year Ending June 2013
Streaming or Downloading Films and Television Shows.
Table 7.11: Adults Who Streamed or Downloaded Films
and Television Shows by Social Grade (% of adults), Year Ending June 2013
Table 7.12: Types of Televisions Shows and Films Streamed
by Social Grade (% of adults), Year Ending June 2013
Home Listening.
Non-Portable.
Table 7.13: Ownership of Audio Electronics by Social Grade
(% of adults), Year Ending June 2013.
Table 7.14: Expenditure on Hi-Fi Systems by Social Grade
(% of adults), Year Ending June 2013.
Portable Audio Equipment
Table 7.15: Portable Audio Equipment Ownership by Social Grade (% of adults),
Year Ending June 2013.
Table 7.16: Expenditure on MP3/MP4 Players by Social Grade
(% of adults), Year Ending June 2013.
Digital Radios
Table 7.17: Digital Radio Ownership by Social Grade
(% of adults), Year Ending June 2013.
Computing.
Penetration of PCs.
Table 7.18: Penetration of PCs by Social Grade (% of adults), Year Ending June
2013
Expenditure.
Table 7.19: Most Recent Expenditure on PCs by Social Grade
(% of adults), Year Ending June 2013.
Gaming.
Penetration of Games Consoles
Table 7.20: Penetration of Games Consoles
(% of adults), Year Ending June 2013.
Expenditure.
Table 7.21: Expenditure on Games Consoles
(% of adults), Year Ending June 2013.
Table 7.22: Expenditure on Games Console Games (% of adults), Year Ending June
2013
Table 7.23: Expenditure on PC Games (% of adults), Year Ending June 2013
Types of Games Purchased.
Table 7.24: Types of Console and PC Games Purchased by Adults (% of adults), Year
Ending June 2013.
ADVERTISING EXPENDITURE.
Home Broadband Services
Table 7.25: Main Media Advertising Expenditure on Home Broadband Services
(£000), Year Ending June 2013
Television Services, Television Stations and Television Programmes
Table 7.26: Main Media Advertising Expenditure on Television Services (£000), Year
Ending June 2013.
Audiovisual Equipment.
Table 7.27: Main Media Advertising Expenditure on Audiovisual Equipment
(£000), Year Ending June 2013
Computers and Tablets.
Table 7.28: Main Media Advertising Expenditure on Computers and Tablets
(£000), Year Ending June 2013
Games Consoles and Accessories
Table 7.29: Main Media Advertising Expenditure on Games Consoles (£000), Year
Ending June 2013.
Video Games.
Table 7.30: Main Media Advertising Expenditure on Games Console Games (£000),
Year Ending June 2013.

8. Leisure & Travel
BACKGROUND
CONSUMER TRENDS.
Hobbies and Interests
Table 8.1: Regular Participation in Selected Hobbies and Interests by Social Grade
(% of adults), Year Ending June 2013.
Reading
Table 8.2: Format of Books Purchased by Social Grade
(% of adults), Year Ending June 2013.
Table 8.3: Genre of Paperback Books Purchased by Social Grade (% of adults), Year
Ending June 2013.
Restaurants
Table 8.4: Frequency of Visits to Restaurants by Social Grade
(% of adults), Year Ending June 2013.
Sporting Activities
Table 8.5: Participation in Selected Sporting Activities by Social Grade
(% of adults), Year Ending June 2013.
Leisure Clubs and Gym Memberships
Table 8.6: Visits to Leisure Clubs and Gyms by Social Grade
(% of adults), Year Ending June 2013.
Travel
Number of Domestic and Foreign Holidays
Table 8.7: Number of Domestic and Foreign Holidays
and Short Breaks Taken by Social Grade (% of adults), Year Ending June 2013
Time Spent on Holidays
Table 8.8: Time Spent Away on Holidays and Short Breaks
by Social Grade (% of adults), Year Ending June 2013
Countries Visited
Table 8.9: Countries/Regions/Territories Visited in Europe
on Holidays and Short Breaks by Social Grade (% of adults),
Year Ending June 2013.
Table 8.10: Countries/Regions Visited Outside Europe
by Social Grade (% of adults), Year Ending June 2013
Expenditure.
Table 8.11: Expenditure on Holidays and Short Breaks
by Social Grade (% of adults), Year Ending June 2013
Booking Method
Table 8.12: Booking Method Used for Holidays and Short Breaks by Social Grade
(% of adults), Year Ending June 2013.
Type of Holiday
Table 8.13: Type of Holiday and Short Breaks Taken
by Social Grade (% of adults), Year Ending June 2013
Accommodation.
Table 8.14: Accommodation Used on Holidays and Short Breaks by Social Grade
(% of adults), Year Ending June 2013.
Cultural Activities.
Table 8.15: Participation in Cultural Activities by Social Grade
(% of adults), Year Ending June 2013.
ADVERTISING EXPENDITURE.
Leisure and Cultural Activities.
Table 8.16: Main Media Advertising Expenditure on Leisure
and Cultural Activities (£000), Year Ending June 2013
Airlines and Airport Services
Table 8.17: Main Media Advertising Expenditure by Airlines
and Airport Services (£000), Year Ending June 2013
Hotels, Resorts, Accommodation, Holidays, Tour Operators and Travel Agents
Table 8.18: Main Media Advertising Expenditure on Hotels, Resorts,
Accommodation, Holidays, Tour Operators
and Travel Agents (£000), Year Ending June 2013.

9. An International Perspective
HOUSEHOLD WEALTH IN THE G7
Table 9.1: Household Wealth in the G7 Group of Nations
(% of nominal disposable income), 2008-2012
REAL NET HOUSEHOLD DISPOSABLE INCOME
Table 9.2: Annual Growth in Real Household Net Disposable Income in Selected
OECD countries (%), 2008-2012
HOUSEHOLD SPENDING
Table 9.3: Household Final Consumption Expenditure
in Selected OCED and Non-OECD Nations at Current
Prices (US$bn and %), 2008-2012.
CONSUMER CONFIDENCE.
Table 9.4: Consumer Confidence in Selected Countries
(index 100=normal), August 2013-January 2014.
GROSS DOMESTIC PRODUCT PER CAPITA.
Top 25 Countries by Gross Domestic Product per Capita.
Table 9.5: Top 25 Countries by Gross Domestic Product
per Capita (US$000 at Current Prices and %), 2008-2012
Global Regions and World Bank Income Groups by Gross Domestic Product per
Capita.
Table 9.6: Global Regions and World Bank Income Groups
by Gross National Income per Capita (US$ at Current Prices and %), 2008-2012.

10. PEST Analysis
POLITICAL.
ECONOMIC.
SOCIAL.
Table 10.1: Male Life Expectancy at Birth by Selected Local Areas
in the UK (region and years), 2008-2010.
Table 10.2: Female Life Expectancy at Birth by Selected Local Areas
in the UK (region and years), 2008-2010.
TECHNOLOGICAL.

11. Consumer Dynamics
SUMMARY.
Table 11.1: Attitudes Towards Finance and Spending
(% of ABC1 adults), May 2010, September 2012 and February 2014
FINANCIAL SITUATION.
Table 11.2: Financial Situation Compared with 2 Years Ago
(% of ABC1 adults), February 2014
Table 11.3: Beliefs About Financial Situation Over the Next
2 Years (% of ABC1 adults), February 2014
SPENDING HABITS.
Table 11.4: Effects of the Economic Climate on Consumers' Spending Habits
(% of ABC1 adults), February 2014
FOOD AND DRINK.
Table 11.5: Purchasing of Supermarkets' Luxury and Economy Ranges
(% of ABC1 adults), February 2014
Table 11.6: Use of Discount Supermarket Chains
(% of ABC1 adults), February 2014
Table 11.7: Changes to Grocery Retailer as a Result
of the Economic Climate (% of ABC1 adults), February 2014
HOMEWARE AND HOME IMPROVEMENTS
Table 11.8: Habits and Attitudes Towards Home Decorating
(% of ABC1 adults), February 2014
Table 11.9: Furniture Purchasing Habits (% of ABC1 adults), February 2014
CLOTHING AND ACCESSORIES
Table 11.10: Places Consumer Purchase Clothes
(% of ABC1 adults), February 2014
Table 11.11: Places Consumer Purchase Clothes
(% of ABC1 adults), February 2014
TECHNOLOGY.
Table 11.12: Attitudes Towards Purchasing New Technology
(% of ABC1 adults), February 2014
HOLIDAYS
Table 11.13: Frequency of Foreign Holidays (% of ABC1 adults), February 2014.
Table 11.14: Consumers for Whom the Majority of their Holidays are Taken Within
the UK (% of ABC1 adults), February 2014.
Table 11.15: Attitudes Towards Holiday Destinations
(% of ABC1 adults), February 2014
Table 11.16: Consumer Booking Habits When Booking a Holiday
(% of ABC1 adults), February 2014

12. Competitor Analysis
INTRODUCTION
SUPERMARKETS.
Aldi Stores Ltd
Corporate Strategy
Current and Future Developments.
Profitability.
ASDA Group Ltd.
Corporate Strategy
Current and Future Developments.
Profitability.
J Sainsbury PLC.
Corporate Strategy
Current and Future Developments.
Profitability.
Lidl UK GmbH.
Corporate Strategy
Current and Future Developments.
Ocado Group PLC.
Corporate Strategy
Current and Future Developments.
Profitability.
Tesco PLC.
Corporate Strategy
Current and Future Developments.
Profitability.
Waitrose Ltd
Corporate Strategy
Current and Future Developments.
Profitability.
WM Morrison Supermarkets PLC
Corporate Strategy
Current and Future Developments.
Profitability.
HOMEWARE AND HOME IMPROVEMENTS
AGA Rangemaster Group PLC.
Corporate Strategy
Current and Future Developments.
Profitability.
BSH Home Appliances Ltd
Corporate Strategy
Current and Future Developments.
Profitability.
Carpetright PLC
Corporate Strategy
Current and Future Developments.
Profitability.
DFS Trading Ltd
Corporate Strategy
Current and Future Developments.
Profitability.
Home Retail Group PLC
Current and Future Developments.
Profitability.
Indesit Company UK Ltd.
Corporate Strategy
Current and Future Developments.
Profitability.
Kingfisher PLC.
Corporate Strategy
Current and Future Developments.
Profitability.
Steinhoff UK Retail Ltd.
Corporate Strategy
Current and Future Developments.
Profitability.
Topps Tiles PLC.
Corporate Strategy .
Current and Future Developments.
Profitability.
HEALTHCARE
AXA PPP Healthcare Ltd.
Corporate Strategy
Current and Future Developments.
Profitability.
The Benenden Healthcare Society Ltd.
Corporate Strategy
Current and Future Developments.
Profitability.
BMI Healthcare Ltd
Corporate Strategy
Current and Future Developments.
Profitability.
The British United Provident Association Ltd.
Corporate Strategy
Current and Future Developments.
Profitability.
The Hospital Medical Group Ltd.
Corporate Strategy
Current and Future Developments.
Profitability.
Nuffield Health.
Corporate Strategy
Current and Future Developments.
Profitability.
Prudential Health Insurance Ltd.
Corporate Strategy
Current and Future Developments.
Profitability.
Saga Services Ltd
Corporate Strategy
Current and Future Developments.
Profitability.
Simplyhealth Group Ltd
Corporate Strategy
Current and Future Developments.
Profitability.
Spire Healthcare Ltd
Corporate Strategy
Current and Future Developments.
Profitability.
CLOTHING, ACCESSORIES AND PERSONAL CARE.
Chanel Ltd.
Corporate Strategy
Current and Future Developments.
Profitability.
Dolce & Gabbana UK Ltd
Corporate Strategy
Current and Future Developments.
Profitability.
Estée Lauder Cosmetics Ltd
Corporate Strategy
Current and Future Developments.
Profitability.
French Connection Group PLC.
Corporate Strategy
Current and Future Developments.
Profitability.
JP Boden & Co Ltd
Corporate Strategy
Current and Future Developments.
Profitability.
L'Oréal UK Ltd
Corporate Strategy
Current and Future Developments.
Profitability.
LVMH Moët Hennessy — Louis Vuitton
Corporate Strategy
Current and Future Developments
Profitability.
Ralph Lauren London Ltd.
Corporate Strategy
Current and Future Developments.
Proftiability.
TECHNOLOGY.
Apple Retail UK Ltd.
Corporate Strategy
Current and Future Developments.
Profitability.
British Sky Broadcasting Group PLC.
Corporate Strategy
Current and Future
Profitability.
LOVEFiLM International Ltd
Corporate Strategy
Current and Future Developments.
Profitability.
Microsoft Ltd.
Corporate Strategy
Current and Future Developments.
Profitability.
Netflix Inc.
Corporate Strategy
Current and Future Developments.
Profitability.
Nintendo Company Ltd .
Corporate Strategy
Current and Future Developments.
Samsung Electronics UK Ltd.
Corporate Strategy
Current and Future Developments.
Profitability.
Sony Europe Ltd.
Corporate Strategy
Current and Future Developments.
Profitability.
Virgin Media Ltd
Corporate Structure.
Current and Future Developments.
Profitability.
LEISURE AND TRAVEL
British Airways PLC
Corporate Structure.
Current and Future Developments.
Profitability.
Hilton Worldwide Ltd.
Corporate Structure.
Current and Future Developments.
Profitability.
Virgin Atlantic Ltd
Corporate Structure.
Current and Future Developments.
Profitability.
CROSS-SECTOR COMPANIES
Dixons Retail PLC
Corporate Strategy
Current and Future Developments.
Profitability.
Harrods Ltd
Corporate Strategy
Current and Future Developments.
Profitability.
Harvey Nichols and Company Ltd.
Corporate Strategy
Current and Future Developments.
Profitability.
House of Fraser (Stores) Ltd.
Corporate Strategy
Current and Future Developments.
Profitability.
John Lewis Partnership PLC
Corporate Strategy
Current and Future Developments.
Profitability.
Marks & Spencer Group PLC
Corporate Strategy
Current and Future Developments.
Profitability.
Selfridges Retail Ltd.
Corporate Strategy
Current and Future Developments.
Profitability.

13. The Future
THE ECONOMY.
Table 13.1: Economic Forecasts (000, % and million), 2014-2018
Household Disposable Income
Table 13.2: Forecast Household Disposable Income
(£bn at current prices), Quarter 1 2014-2019.
Average Earnings Growth
Table 13.3: Average Earnings Growth (%), Quarter 1 2014-2019
FUTURE TRENDS.
Expectations of Financial Circumstances.
Table 13.4: Consumer Beliefs Regarding Their Financial Situation Over the Next
2 Years by Social Grade (% of adults), February 2014
The Housing Market
Table 13.5: The Forecast UK Mortgage Market by Number
of Residential Property Transactions, Annual Gross Advances
and Net Lending (000 and £bn), 2013-2017.
Interest Rate Rises — More Expensive Credit?.
Food and Drink.
Homeware and Home Improvements
Leisure and Travel
Clothing, Accessories and Personal Care.
Technology
Healthcare.

14. Further Sources
Associations.
Publications.
General Sources.
Government Publications
Other Sources.
Understanding Consumer Survey Data
Number, Profile, Penetration
Social Grade.
Standard Region

- AGA Rangemaster Group PLC.
- Aldi Stores Ltd
- Apple Retail UK Ltd.
- ASDA Group Ltd.
- AXA PPP Healthcare Ltd.
- BMI Healthcare Ltd
- British Airways PLC
- British Sky Broadcasting Group PLC.
- BSH Home Appliances Ltd
- Carpetright PLC
- Chanel Ltd.
- DFS Trading Ltd
- Dixons Retail PLC
- Dolce & Gabbana UK Ltd
- Estée Lauder Cosmetics Ltd
- French Connection Group PLC.
- Harrods Ltd
- Harvey Nichols and Company Ltd.
- Hilton Worldwide Ltd.
- Home Retail Group PLC
- House of Fraser (Stores) Ltd.
- Indesit Company UK Ltd.
- J Sainsbury PLC.
- John Lewis Partnership PLC
- JP Boden & Co Ltd
- Kingfisher PLC.
- L'Oréal UK Ltd
- Lidl UK GmbH.
- LOVEFiLM International Ltd
- LVMH Moët Hennessy — Louis Vuitton
- Marks & Spencer Group PLC
- Microsoft Ltd.
- Netflix Inc.
- Nintendo Company Ltd .
- Nuffield Health.
- Ocado Group PLC.
- Prudential Health Insurance Ltd.
- Ralph Lauren London Ltd.
- Saga Services Ltd
- Samsung Electronics UK Ltd.
- Selfridges Retail Ltd.
- Simplyhealth Group Ltd
- Sony Europe Ltd.
- Spire Healthcare Ltd
- Steinhoff UK Retail Ltd.
- Tesco PLC.
- The Benenden Healthcare Society Ltd.
- The British United Provident Association Ltd.
- The Hospital Medical Group Ltd.
- Topps Tiles PLC.
- Virgin Atlantic Ltd
- Virgin Media Ltd
- Waitrose Ltd
- WM Morrison Supermarkets PLC

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