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Viewing report
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Call Accounting Strategies
Faulkner, Jan 2003, Pages: 6
Call accounting pioneered the telemanagement market by helping customers track and analyze telephone usage and assign costs to the appropriate department, or client. Call accounting capabilities remain an integral part of any telecom and call center management strategy. As a mature technology, call accounting continues to adapt to support technological advancements and market demands, such as porting new platforms, providing Web-based interfaces, and tracking the usage of other communications services.
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