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Developing the IT Scorecard
Business Intelligence [part of Optima Media Group], Pages: 408
"A comprehensive and thorough examination of the issues relevant to the development of an IT Scorecard."Chris Nutten, Deputy Managing Director, Prudential Portfolio Managers Ltd, Property Division Globally, computer and telecommunications investments now amount to half or more of most large companies' annual capital expenditures. Whatever IT investment is made, one thing is clear, it must be viewed as a `value producing' proposition in line with the strategic goals of your organisation. Technology alone does not provide value - it is its application to the business that can add benefits. Top performers spend relatively less money on IT, but focus their spending on areas where the investment will make more difference in terms of business benefits. But how do you evaluate the investment required? And how do you measure the value and business results created by your investment? Developing the IT Scorecard reveals the tools, techniques and approaches that separate the winners from the losers in IT evaluation and performance measurement. Drawing on case studies of pioneering organisations in the US, Europe and US, it offers a blueprint based on actual, successful experience - often learned the hard way - for planning and implementing IT evaluation and performance measurement across the systems life-cycle. Setting a new agenda for IT evaluation, this report reveals: The critical first steps - feasibility assessment and project planning Winning frameworks for risk assessment and management How to choose the right measurement practices The Balanced Business Scorecard - how to align IT goals with business strategy Key lessons in IT benchmarking How to use IT outsourcing for improved evaluation practice How to assess the business value of electronic commerce The key emerging issues in IT evaluation Exclusive survey results As part of the research for Developing the IT Scorecard, Business Intelligence and the Oxford Institute of Information Management conducted an extensive survey into how IT evaluation practices are managed in leading organisations throughout the UK, Europe and the US. The exclusive results enable to see how your own company's evaluation practices and techniques measure up against the average, the best and the worst in the field. Case studies include: Post Office - Royal and SunAlliance - California Franchise Tax Board - C& A - Virtual Vineyards - BP Exploration - Sainsbury plc - Unipart - Hewlett-Packard - British Aerospace
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