ICT Opportunities in Healthcare: Key issues, growth prospects and market opportunities in Europe and the US
Scripp Business Insights, April 2005, Pages: 163
Target the fastest growing and most profitable ICT areas in the healthcare sector using this report's analysis of key purchasing trends, drivers, vendor profiles and market forecasts.
The answers to your questions...
- What are the spending plans of European and US healthcare organisations between 2005 and 2010?
- What regulatory and geo-political pressures are driving or inhibiting ICT growth in healthcare?
- How can vendors tailor their approach to selling ICT solutions and services to healthcare organisations?
- Why will ERP solutions outstrip the growth in other healthcare sectors over the next few years?
- How will demand for underlying ICT infrastructure in healthcare effect demand for specific applications?
Examining the Key Issues
- Business model change. The traditional healthcare model is changing significantly driven by an aging population, funding constraints, greater demand for care and a greater awareness of medical errors.
The industry will increasingly turn to ICT to meet these challenges.
- Local and central government healthcare ICT programs are being instigated in the US and the EU in Europe. These will provide infrastructure as well as individual programs to provide specific applications to make use of this infrastructure.
- Customer-facing applications such as Electronic Patient Records,'eBooking' and data applications are driving demand in the CRM
market in healthcare.
- Marketing focus. Buyers in healthcare institutions have a clinical background and often no experience of other types of work. The
benefits provided by ICT must be made clear.
- Return on investment. Buyers in healthcare are more sceptical than in other markets and there is a need for a clear business case and
demonstrable ROI from cost savings.
Benefit from 156 pages of expert insight and proprietary data, enabling you to:
- Identify the future growth areas for ICT solutions in healthcare in Western Europe and the US, using the market valuations and
forecasts up to 2010 contained in this report.
- Develop more effective sales strategies by identifying the unique ICT requirements of different healthcare organisations outlined in
this report. Understand the key market issues for vendors of enterprise applications, RFID and infrastructure hardware, software and services, as well as the requirements for call center outsourcing and managed services.
- Anticipate and exploit future demand for customer-facing technologies in the healthcare sector by using this report's market
forecasts for each region.
ICT Opportunities in Healthcare
Executive summary
ICT in healthcare
Healthcare ICT opportunities in Europe
Healthcare ICT opportunities in the US
Enterprise applications in healthcare
Call center outsourcing in healthcare
RFID in healthcare
Action points
Chapter 1 ICT in healthcare
Summary
Introduction
What is this report about?
Who is the target reader?
Healthcare in Europe
The state of play
Technology trends
EU-wide strategies
EU-wide benchmarking: the open method of coordination
Overall direction in European healthcare: breaking down of silo
structure
Drivers for all three national markets
Baby boomers – aging population
Changing healthcare model
Greater awareness of medical error
Consumerism – more demanding users of care
Restraints on all national markets
ICT is a low priority for providers
Funding constraints
Public sector can't realize full cost savings
Low customer turnover
Proof of ROI
Healthcare in the US
The state of play
Positive signs for healthcare ICT from the government camp
The breaking down healthcare information silos
Payers to use cash reserves to acquire competitors – triggering need
for IT integration and converged systems
Patients & the public are demanding more from healthcare provision
Key trends driving increased US healthcare ICT spending
Baby-boomer explosion underway
Evidence that clinical information systems indeed have the capacity
to reduce medical errors and generate ROI
Large-scale implementations of healthcare ICT projects are taking
off
Provider organizations are becoming increasingly IT-literate
Financial incentive programs for providing quality care are taking
off
More robust and affordable technology
The rise of consumerism
Obstacles to healthcare ICT adoption
Lack of funding for healthcare IT projects
Lack of user-friendly, integrated technology solutions
Little proof on quantifiable return on investment
Lacking end-user acceptance
Fragmented US healthcare system
Lack of sufficient financial incentives to encourage technology
adoption
Chapter 2 Healthcare ICT opportunities in
Europe
Summary
Defining the European healthcare industry
Players in healthcare information technology
Total market overview
Payers
IT investment areas for payers
Infrastructure rationalization
IT and business process outsourcing (BPO)
Customer-facing technologies
Providers
IT investment areas for providers
Networking
Storage
Security
Smart card access
Granularizing the network
Remote access
Consolidation and standardization of servers and networks
Healthcare Information Systems (HIS)
RFID in healthcare
Customer-facing technologies
Business process outsourcing (BPO)
ICT spending by country
France
Payers
Providers
Germany
Payers
Providers
United Kingdom
Payers
Providers
Conclusions
Solutions to fit each tier of healthcare provision
Frontline healthcare staff
Behind the scenes IT
Action points
Proof of solution is essential
Marketing must be healthcare specific
Engage with all levels in healthcare provision
Chapter 3 Healthcare ICT opportunities in
the US
Summary
Healthcare provision in the US
Total market overview
Hardware
Services
Software
Payer vs. provider
Payers
Providers
By IT sector
Software
Hardware
Conclusions
Action points
Chapter 4 Enterprise applications in
healthcare
Summary
Customer relationship management (CRM) in healthcare
What does CRM mean for healthcare payers?
What does CRM mean for healthcare providers?
Enterprise resource planning (ERP) in healthcare
What does ERP mean for healthcare payers?
What does ERP mean for healthcare providers?
Market drivers
Baby boomers – aging population
Consumerism – more demanding users of are
Overall healthcare spending and costs are rising
Second-generation technologies
High current administration costs
Initiatives to improve gate-keeping using CRM
Market inhibitors
ICT is a low priority for providers
Poorly verticalized applications
Public sector can't realize cost savings
Low customer turnover
Proof of ROI
CRM and ERP by geography
France
CRM
ERP
Germany
CRM
ERP
United Kingdom
CRM
ERP
United States
CRM
ERP
Market valuations
CRM
France
Germany
United Kingdom
United States
ERP
France
Germany
United Kingdom
United States
Action points
Chapter 5 Call center outsourcing in
healthcare
Summary
Introduction
Market context
Selling call center outsourcing services to healthcare
Managed services
Call center consolidation
Speech enabled IVRs
Call recording
Specialized customer interactions
Routine call center functions
Market opportunities
North America
Europe
Conclusions
Routine call center functions
Speech enabled IVRs
Call recording
Managed services
Call center consolidation
Chapter 6 RFID in healthcare
Summary
Market context
The state of play
High price, fragmented value chain, proprietary standards
Market about to solidify and standards development underway –
although patent issues are clouding the horizon
RFID as a supply-chain enabler for healthcare providers
RFID uses in healthcare
Healthcare RFID implementations and initiatives
The RFID value chain
Healthcare-specific RFID vendors
The future of RFID
Intermec's bid for royalties may have many negative repercussions
The issue of privacy is overrated…
…but will gain more significance as patient and personnel tracking
takes off
Bar codes have not yet played out their role in healthcare
It is key to focus on RFID's unique capabilities in the provider arena
as well as to solve the technology's current shortcomings
Action points
Chapter 7 Conclusions
Summary
Proof of solution is essential
Marketing must be healthcare specific
Engage with all levels in healthcare provision
Technology must be healthcare-relevant too
Systems integrators play a strong role as prime in healthcare
Payment by results: risk sharing is increasingly common
Successful business change management is key
Index
Healthcare has always been at the cutting edge of technology for patient treatments and monitoring, yet the industry has made little use of information and communications technologies (ICT) to support these practices. This is changing rapidly as the industry begins to realize the full potential of these technologies and increased uptake creates a host of opportunities for vendors, systems integrators, service providers and resellers. ICT Opportunities in Healthcare: Key issues, growth prospects and market opportunities in Europe and the US is a report that outlines the geo-political and market pressures facing the healthcare sector and demonstrates how ICT solutions are helping to address them. This report identifies the opportunities for IT vendors, systems integrators, analysts, channel partners and consultants, enabling them to target both the geographical regions and IT segments that offer the greatest profit opportunities between now and 2010. Increase revenues by targeting the key growth areas in ICT spending in the US and European healthcare sectors.
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