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Call Centre Market 2005

Yano Research Institute Ltd, March 2005, Pages: 170


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The target field of this report are Soft wares, hard wares, and services supporting call centers/CRM.

This research is targeting Telemarketing service providers, contact centers/CRM solution venders.

Research Contents:
1. Current status and strategies of call center/contact center market
Overview of telemarketing market
Call center and CRM solutions markets: Overview of soft and hard ware suppliers, and service providers
IP trends in call center/contact center markets
2. Current status and prospects of telemarketing market
3. Service providers/agents of telemarketing: Strategies and future perspectives
4. Current status and prospects of contact center/CRM markets
5. Service providers of contact centers and CRM solutions: Strategies and future perspectives
6. Individual profiles of leading players in the market

This report is only available in Japanese.

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