Contents:

Executive Summary Methodology Forecasting Techniques Definitions Structured Research Sources Integrated Telecom Services, 11/2004 Enterprise Market Demographics Number of Firms Number of Employees Work Environments Number of Locations, 2004-2009 Number of Locations per Firm Integrating Today Buying Behavior – Integrated Access Purchase Plans for Telecom Services Providers of Integrated Access Integrated Access Providers by Size of Business Lines Per Provider Barriers to Integrated Access Barriers to Integrated Access by Size of Business IP-Impacting Factors IP-Impacting Factors by Size of Business Integrating into Tomorrow Attractive Offer Strategies: IP Voice Attractive Offer Strategies: IP Voice by Size of Business The Killer Strategy: Bundling Purchasing IP Service Bundles with Integrated Access Services by Size of Business Preferred Manner to Purchase IP Services Getting Defensive with Bundles Multi-Service Customers: AT&T Multi-Service Customers: Verizon Wireless Multi-Service Customers: SBC Multi-Service Customers: Sprint Multi-Service Customers: Verizon (LEC) Multi-Service Customers: Qwest Multi-Service Customers: MCI Multi-Service Customers: IBM Global Multi-Service Customers: BellSouth Multi-Service Customers: Comcast Channels to Market Solution Channels Solution Channels by Size of Business IP-Influencing Purchase Channels IP-Influencing Channels by Size of Business Integrated Access Services Integrated Access Services Expenditures by Type Conclusion List of Tables: Table 1. Number of Firms – Enterprise, 2004-2009 Table 2. Number of Employees – Enterprise, 2004-2009 Table 3. Number of Locations – Enterprise, 2004-2009 Table 4. Locations per Firm – Enterprise, 2004 - 2009 Table 5. Telecom Services Purchase Plans – Enterprise, 11/2004 Table 6. Carriers that Currently Provide Integrated Access Services by Size of Business – Enterprise, 11/2004 Table 7. Primary Reasons for not Currently Using Integrated Access Services by Size of Business – Enterprise, 11/2004 Table 8. What Will have the Most Influence on the Purchase of New/Additional IP Data Services over the Next 12 Months by Size of Business – Enterprise, 11/2004 Table 9. Level of Attractiveness of the Following as it Relates to Increasing Willingness to Purchase IP-Based Voice Services by Size of Business – Enterprise, 11/2004 Table 10. Purchasing IP Service Bundles with Integrated Access Services by Size of Business – Enterprise, 11/2004 Table 11. Preferred Manner to Purchase IP Services – Enterprise, 11/2004 Table 12. Purchased a Solution that Included Wireline Data Services by Size of Business – Enterprise, 11/2004 Table 13. Channels From Which a Solution that Included Wireline Data Services was Purchased by Size of Business – Enterprise, 11/2004 Table 14. Channels that will have a Significant Influence on Purchase of Wireline Data Services Over the Next 12 Months by Size of Business – Enterprise, 11/2004 Table 15. Integrated Access Services Expenditures by Type (US $ in Thousands) – Enterprise, 2004-2009 List of Figures: Figure 1. Telecom Services Currently Used – Enterprise, 11/2004 Figure 2. Employment by Primary Location – Enterprise, 11/2004 Figure 3. Telecom Services Currently Used – Enterprise, 11/2004 Figure 4. Carriers that Currently Provide Integrated Access Services – Enterprise, 11/2004 Figure 5. Number of Integrated Access Connections Currently in Operation – Enterprise, 11/2004 Figure 6. Primary Reasons for not Currently Using Integrated Access Services – Enterprise, 11/2004 Figure 7. What Will have the Most Influence on the Purchase of New/Additional IP Data Services over the Next 12 Months – Enterprise, 11/2004 Figure 8. Level of Attractiveness of the Following as it Relates to Increasing Willingness to Purchase IP-Based Voice Services – Enterprise, 11/2004 Figure 9. Preference to Purchase IP Services Bundled with Integrated Access – Enterprise, 11/2004 Figure 10. Companies from which Multiple Services are Currently Purchased as Part of a Bundle– Enterprise, 11/2004 Figure 11. Providers Seriously Considered for Purchasing Multiple Services by Respondents that Currently Purchase Multiple Services from AT&T – Enterprise, 11/2004 Figure 12. Providers Seriously Considered for Purchasing Multiple Services by Respondents that Currently Purchase Multiple Services from Verizon Wireless – Enterprise, 11/2004 Figure 13. Providers Seriously Considered for Purchasing Multiple Services by Respondents that Currently Purchase Multiple Services from SBC – Enterprise, 11/2004 Figure 14. Providers Seriously Considered for Purchasing Multiple Services by Respondents that Currently Purchase Multiple Services from Sprint – Enterprise, 11/2004 Figure 15. Providers Seriously Considered for Purchasing Multiple Services by Respondents that Currently Purchase Multiple Services from Verizon (LEC) – Enterprise, 11/2004 Figure 16. Providers Seriously Considered for Purchasing Multiple Services by Respondents that Currently Purchase Multiple Services from Qwest – Enterprise, 11/2004 Figure 17. Providers Seriously Considered for Purchasing Multiple Services by Respondents that Currently Purchase Multiple Services from MCI – Enterprise, 11/2004 Figure 18. Providers Seriously Considered for Purchasing Multiple Services by Respondents that Currently Purchase Multiple Services from IBM Global – Enterprise, 11/2004 Figure 19. Providers Seriously Considered for Purchasing Multiple Services by Respondents that Currently Purchase Multiple Services from BellSouth – Enterprise, 11/2004 Figure 20. Providers Seriously Considered for Purchasing Multiple Services by Respondents that Currently Purchase Multiple Services from Comcast – Enterprise, 11/2004 Figure 21. Channels from which a Solution including Wireline Data Services were Purchased – Enterprise, 11/2004 Figure 22. Channels that will have a Significant Influence on Purchase of Wireline Data Services Over the Next 12 Months – Enterprise, 11/2004

Companies Mentioned

- AT&T - Verizon Wireless - SBC - Sprint - Verizon (LEC) - Qwest - MCI - IBM Global - BellSouth - Comcast