Contents:

1. TRANSACTION TRACKING MARKET DESCRIPTION AND MARKET DYNAMICS 1.1 Business Demands For Flexible IT Infrastructure 1.1.1 Fundamental Shift In How Users Think About Software Vendors 1.1.2 Rapid Lost Transaction Problem Identification 1.1.3 End-To-End Electronic Transactions Tracking Functions 1.2 Decoupling The Analysis Tools From The Simulator 1.3 Why Monitor Business Transactions? 1.3.1 Supply Chain Management 1.3.2 Customer Relationship Management 1.3.3 Package Tracking Software 1.3.4 Service Level Agreements 1.3.5 Sarbanes -Oxley Act 1.3.6 HIPAA 1.3.7 Straight-through processing and T+1 1.3.8 Basel Accord II 2. TRANSACTION TRACKING MARKET SHARES AND MARKET FORECASTS 2.1 Tracking Transactions Through A Defined Business Process 2.2 Leading Transaction Tracking Vendors 2.3 Transaction Tracking Market Forecasts 3. TRANSACTION TRACKING PRODUCT DESCRIPTIONS 3.1 IBM Services Oriented Architecture Forms Base For Transaction Tracking 3.1.1 IBM Tivoli Monitoring for Transaction Performance 3.1.2 IBM Tivoli Monitoring for Transaction Performance 3.1.3 WebSphere MQ Flexible IT Systems: Symptoms And Solutions Tracking 3.1.4 IBM WebSphere MQ Nodes Form Basis for Transactio n Tracking 3.1.5 IBM SOA Transaction Tracking 3.2 MQSoftware Q Nami 3.2.1 MQSoftware Q Nami Ability To See Each Step Of Business Transaction 3.2.2 MQSoftware Q Nami Applications 3.2.3 MQSoftware Q Nami! Ability To See Each Step Of The Business Transaction Flow 3.2.4 MQSoftware Ability To Monitor Touch Points 3.2.5 MQSoftware Ability To Monitor The Progress Of A Transaction 3.2.6 MQSoftware Ability To Monitor The Progress Of A Specific Transaction At Every Touch Point 3.2.7 MQSoftware Location of Transaction Flow Problem 3.2.8 Validation Of Process Improvements, Validation Of New Process Applications 3.2.9 How Q Nami! Works 3.2.10 Q Nami! Works To Observe Transaction Flow Without Slowing Transaction Flow 3.2.11 MQSoftware Q Nami! Financial Applications: 3.2.12 MQSoftware Q Nami! Critical Service Issue Resolution 3.2.13 MQSoftware Q Nami! Critical Service Issues Impact Every Department 3.2.14 MQSoftware Q Nami! Determine The Number Of Critical Service Issues 3.2.15 MQSoftware Q Nami! Transaction Performance Metrics 3.2.16 MQSoftware Q Nami! Total Time To Find And Diagnose Source Of Critical Service Issue 3.2.17 MQSoftware Critical Service Issues Impact Every Department 3.2.18 MQSoftware Q Nami! / RFID 3.2.19 MQSoftware Identifies RFID Critical Service Issues 3.2.20 MQSoftware Q Nami! Rapid Problem Identification 3.2.21 MQSoftware Q Nami / SOA Service Orientated Architecture Tracking 3.2.22 MQSoftware Q Nami! SOA Simplifies Process Of Building Business Applications 3.2.23 MQSoftware Monitoring Web services in an SOA AT Node / API Level 3.2.24 MQSoftware SOA Flexible Application Framework 3.2.25 MQSoftware Q Nami! Supports Business Enablement Services For Service-Oriented Architecture 3.2.26 MQSoftware Q Nami! Insurance Application 3.2.27 MQSoftware Q Nami/FN or SWIFT Connectivity 3.2.28 MQSoftware Q Nami/POSI 3.2.29 MQSoftware Q Nami/CDDA 3.2.30 MQSoftware Q Nami/Retail 3.2.31 MQSoftware Q Nami/TI (Trouble Identifier) 3.2.32 MQSoftware Q Nami/SOA 3.2.33 MQSoftware Business Transaction Assurance 3.2.34 MQSoftware Q Nami! Customization Of Dashboard 3.3 Bristol Technology Rapid Lost Transaction Problem Identification 3.3.1 Bristol Technology Transaction Tracking Works End-To-End By Connecting Points In-Between 3.3.2 Bristol Technology Transaction Tracking Ensuring That Service Levels Are Met 3.3.3 Bristol Technology Tracking Customers With Respect To Revenue And Profitability 3.3.4 Bristol Technology TransactionVision Web-Based Dashboards 3.3.5 Bristol Technology TransactionVision Business Processes Documentation 3.3.6 Bristol Technology TransactionVision Optimizing Customer Processes 3.3.7 Bristol Technology TransactionVision Process Improvements 3.3.8 Bristol Technology Business Process Monitoring 3.3.9 Bristol Technology TransactionVision Point to Point, End-To-End Customer Transaction Tracking 3.3.10 Bristol Technology Transaction Tracking Platforms 3.3.11 Bristol Technology TransactionVision 3.3.12 Bristol Technology DataAlchemy 3.3.13 Bristol Technology DataAlchemy Bundler 3.4 Nastel 3.4.1 Nastel Technologies Extends Tracking Beyond IBM WebSphere MQ 3.4.2 Nastel Technologies Application Perspective 3.4.3 Nastel Monitoring Data Metrics: Rule Engines Used To Invoke Automated Or Manual Corrective Actions 3.4.4 Monitoring Platform That Is A SOA Designed To Operate In Real Time 3.4.5 Nastel AutoPilot Transaction Monitor 3.4.6 Nastel AutoPilot Transaction Monitor Improving Integrated Application Performance 3.5 Keynote DataFlow Studio Applications 3.5.1 Keynote Web Transaction Performance Index 3.5.2 Keynote Transaction Manager 3.5.3 Keynote Service Level Delivery 3.5.4 Keynote Service Level Delivery Enhances Operational Responsiveness 3.5.5 Keynote Service Level Delivery Solution 3.6 SeeBeyond 3.6.1 SeeBeyond Single Patient View 3.7 Mercury Interactive 3.7.1 Mercury Interactive Third -Party SLA Monitoring 3.8 CA / Sterling Software's File Transfer Connect:Direct 3.8.1 Computer Associates eTrust Security Management Architecture 4. TRANSACTION TRACKING TECHNOLOGY 4.1 Automated Exceptions For Supply Chains 4.2 Real-Time View Of Business Transactions Flows 4.2.1 Real-Time View Of Business Transaction Flows Architecture Benefits 4.3 Transaction Flow Solutions 4.3.1 Self-Discovering Transaction Flows And Content 4.3.2 Transaction Tracking Benefits 4.4 Transaction Tracking Report 4.4.1 Displaying Business Details of Transactions Violating an SLA 4.4.2 Transaction Analysis View 4.5 Transaction Tracking Architecture 4.5.1 Transaction Tracking Sensors 4.5.2 Transaction Tracking Analyzer 4.5.3 Transaction Tracking Event Analysis 4.5.4 Transaction Analysis 4.5.5 Transaction Tracking Installation Architecture 4.5.6 Transaction Tracking Multi-Tier Infrastructure 4.5.7 Transaction Tracking Security 4.5.8 Transaction Tracking Thin Client/Java Application Server Architecture 4.6 Transaction Tracking Web Services 4.7 Web Transaction Indices 4.7.1 Web Performance Indices 4.7.2 Transaction Tracking Methodology 5. TRANSACTION TRACKING COMPANY PROFILES 5.1 Bristol Technology 5.1.1 Bristol Technology / Mercury Technology Alliance Program 5.1.2 Bristol Technology TransactionVision 5.1.3 Bristol TransactionVision Customers 5.2 Computer Associates (CA) 5.3 IBM 5.3.1 IBM / Corio, 5.3.2 IBM Global Services 5.3.3 IBM Multi-Core Processor Architecture Design 5.3.4 IBM Technology 5.3.5 IBM 2004 Fourth-Quarter And Full-Year Revenue 5.3.6 IBM Moving To Continuous Information Visibility 5.3.7 IBM Strategic Alliances 5.3.8 IBM Comprehensive Services 5.4 International Paper 5.5 Keynote 5.5.1 Keynote Customers 5.5.2 Keynote Revenue 5.5.3 Keynote Solutions And Services 5.5.4 Keynote Service Level Management Solutions 5.5.5 Keynote Service Level Planning 5.5.6 Keynote E-Business Readiness 5.5.7 Keynote KeyPartner Program 5.5.8 Keynote Acquisitions 5.6 Mercury Interactive 5.6.1 Mercury Interactive Port folio of BTO Products 5.6.2 Mercury Interactive Portfolio Of BTO products IT Governance 5.6.3 Mercury IT Governance Center 5.6.4 Mercury IT Governance Center Core Products 5.6.5 Mercury Interactive Technology Alliance Program 5.6.6 Mercury Interactive Revenue 5.7 MQSoftware 5.8 Microsoft 5.8.1 Microsoft Partners 5.8.2 Microsoft / Accenture 5.8.3 Microsoft / HP 5.8.4 Microsoft / Intel 5.8.5 Microsoft / Intellident 5.8.6 Microsoft / Reqio 5.8.7 Microsoft Radio Frequency Identification Technology Leverages Microsoft Platform 5.8.8 Microsoft / GlobeRanger 5.8.9 Microsoft / HighJump Software, a 3M Company 5.8.10 Microsoft / Intermec Technologies 5.8.11 Microsoft / Manhattan Associates 5.8.12 Microsoft / METRO Group 5.8.13 Microsoft / Provia 5.9 Nastel Technologies 5.9.1 Nastel Technologies Partners 5.9.2 Nastel Technology 5.9.3 Nastel AutoPilot Benefits 5.9.4 Nastel Global 2000 Customers 5.10 Tibco Software 5.10.1 Tibco Software Industries Targeted 5.10.2 Tibco Software Strategy 5.10.3 Tibco Software Revenue 5.10.4 Tibco Software Staffware Acquisition 5.10.5 Tibco Software Revenue From Reuters And By Geographic Region 5.11 webMethods 5.11.1 webMethods Third Quarter 2004 Revenue 5.11.2 WebMethods Customers 5.11.3 webMethods Fabric 5.11.4 webMethods Restates Financials Table 1-1 Business Demands For Flexible IT Infrastructure Table 1-2 Transaction Tracking Positioning Table 1-3 Transaction Tracking Infrastructure Management Capabilities Table 1-4 Transaction Tracking Client Requirements Table 1-5 Transaction Tracking System Benefits Table 1-6 End-To-End Electronic Transactions Tracking Functions Table 2-1 Transaction Tracking Market Driving Forces Table 2-2 Selected Leading Transaction Tracking Vendor Strengths Figure 2-3 Transaction Tracking Market Forecasts, Units and Dollars, 2005-2011 Table 3-1 IBM Service-Oriented Architecture and Value Optimization Table 3-2 IBM Tivoli Monitoring for Transaction Performance Features Table 3-3 IBM Tivoli Monitoring for Transaction Performance Functions Table 3-4 IBM Tivoli Monitoring for Transaction Performance Benefits Table 3-5 IBM Composite Middleware Application Functions Table 3-6 IBM SOA Functions Table 3-7 IBM SOA Benefits Table 3-8 MQSoftware Critical Service Issue Resolution Factors Table 3-9 MQSoftware Critical Service Issue Resolution Aspects Table 3-10 MQSoftware Q Nami! Rapid Problem Identification Table 3-11 Q Nami! Features Table 3-12 Q Nami! Benefits Table 3-13 Bristol Technology TransactionVision Features Table 3-14 Bristol Technology TransactionVision Benefits Table 3-15 Bristol Technology TransactionVision Customer Satisfaction Functions Table 3-16 Bristol Technology TransactionVision Functions Table 3-17 Bristol Technology TransactionVision Reduction Of Cost Of Customer Transaction Failures Table 3-18 Bristol Technology TransactionVision Functions Table 3-19 Bristol Technology TransactionVision Benefits Table 3-20 Bristol Technology TransactionVision Architecture Benefits Table 3-21 Bristol Technology TransactionVision Usage Benefits Table 3-22 Bristol Technology DataAlchemy Key Capabilities Table 3-23 Bristol Technology DataAlchemy Bundler Functions Table 3-24 Nastel AutoPilot/Transaction Monitor Features Table 3-25 Nastel AutoPilot/Transaction Monitor Components Table 3-26 Nastel Transaction Analyzer Transport Options Table 3-27 Nastel Transaction Tracking Summary Reports: Table 3-28 Nastel AutoPilot Transaction Monitor Table 3-29 AutoPilot Transaction Automatic Monitoring of Application Performance Table 3-30 Nastel Monitoring Configuration Table 3-31 Keynote Transaction Manager Supported Technology Table 3-32 Keynote Transaction Manager Key Benefits Figure 3-33 Keynote Transaction Tracking Table 3-34 SeeBeyond Transaction Tracking With Single Patient View Benefits Table 3-35 SeeBeyond Hospital Transaction Tracking Benefits Table 3-36 Single Patient View Benefits Table 4-1 Supply Chain Transaction Tracking Functions Table 4-2 Supply Chain Transaction Tracking Network Edge Locations Table 4-3 Real-Time Business Transaction Flow Architecture Benefits Table 4-4 Real-Time Business Transaction Flow Architecture Usage Benefits Table 4-5 Transaction Tracking Functions Table 4-6 Transaction Tracking Event Analysis View Table 4-7 Transaction Tracking Event Analysis Functions Table 4-8 Service Level Agreement (SLA) Transaction Analysis Table 4-9 Transaction Tracking Technical And Architectural Functions Table 5-1 IBM Business Operations Table 5-2 Highlights of IBM / Sony / Toshiba Cell: Table 5-3 Keynote Customer Experience Management Solutions Table 5-4 Keynote WebEffective™ Research Tools Table 5-5 Keynote WebEffective™ Solutions Table 5-6 Keynote Service Level Management Solution Positioning Table 5-7 MQSoftware Support For IBM WebSphere MQ Version 6 Table 5-8 Nastel AutoPilot Benefits Table 5-9 Tibco Software Industries Targeted Table 5-10 Core Elements Of Tibco Software Strategy

Companies Mentioned

Market Leader - IBM - MQSoftware - Bristol Technology - Nastel Technologies - KeyNote - Computer Associates (CA) Market Participants - International Paper - Mercury Interactive - Microsoft Tibco Software - Microsoft - Tibco Software - webMethods