Welcome - Home - Register - Login - Help/FAQ - 0 items

Search Enter keywords, a title or a report id number below. In All Categories --------------------- Telecom & Computing Business & Finance Mfg & Construction Pharma & Healthcare Consumer & Retail Gov & Public Sector Energy & Transport Country Reports Company Reports --------------------- Transcripts Advanced      Select a currency for use throughout the site Australia Dollars Canada Dollars Euro Japan Yen Sweden Kroner Switzerland Francs UK Pounds US Dollars Viewing report Order by Fax Printer Friendly PDF Brochure Send to Friend Enquire before Buying Electronic Site License Enterprisewide 2005 Best Practices in Telephone Customer Service: A Call Center Benchmark Report (Management Summary) Portland Research Group, June 2005, Pages: 43   Description     Companies Mentioned        Enquire before Buying    Send to a Friend   Do you know how to spot and teach exceptional customer service? Can you site the specific service standards that separate companies with loyalty promoting service from those who chase customers away? Our exclusive report reveals the results from querying hundreds of customers. Whether you're a call center manager, customer service executive, or marketing manager, this report has everything you need to promote the importance of customer service within your company. This report contains detailed information on who they called, why they called, and whether they plan to buy in the future. You'll have solid information to compare your own call center operations. The Management Summary version of this report provides detailed information on the link between contact satisfaction and future purchase intent. In addition, it covers why consumers contact, how they view the experience, the percentage put on hold along with average number of contacts and average number of transfers, caller satisfaction with agent professionalism, knowledge, and authority to resolve caller's problem, response satisfaction with timeliness, clarity, and follow-through. All contact measures are organized into a single-page performance scorecard for management review and ongoing reference. Overall measures are cross-referenced against blinded industry ranges. Customers who bought this item also bought 2005 Best Practices in Telephone Customer Service: A Call Center Benchmark Report (Full Report) Achieving First Call Resolution 2008: Improving Measurement, Usage, and Customer Satisfaction Management Summary: Best Practices in Telephone Customer Service - A 2004 Call Center Benchmark Report Best Practices in Telephone Customer Service - A 2004 Call Center Benchmark Report Leveraging Call Center Investments to Enhance Customer Satisfaction Call Center Strategies 2007 Customer Service And Satisfaction In The Australian Utilities Market Top Call & Contact Center Outsourcing Vendors, Black Book Survey 2007 Results Improving IVR Usage, Acceptance, and Customer Satisfaction Call Centers - Global Strategic Business Report Call Centers and the Internet: Enhancing Customer Contact 2006 US Internet Travel Customer Satisfaction Report

		Top of page

All rights reserved. � Copyright 2009 Research and Markets    Terms and conditions Privacy Policy Publishers Employment Opportunities Site Map Link to us Webmaster