People Monitoring and Safety Solutions – 3rd Edition

  • ID: 3040569
  • November 2014
  • Region: Global
  • 151 pages
  • Berg Insight AB
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Lone worker protection services forecasted to have 2.2 million users in Europe and North America by 2020


  • Amber Alert GPS
  • Filip Technologies
  • hereO
  • Location Labs
  • SPOT
  • Tramigo
  • MORE

The key applications for people tracking solutions in the consumer and enterprise market segments include mobile workforce management, lone worker protection, family locators, pet locators and telecare services. Learn more about the business opportunities associated with people tracking solutions in this 150 page report in the author's LBS Research Series. Get up to date with the latest information about vendors, products and markets.

People Monitoring and Safety Solutions is the third consecutive report analysing the latest developments on the people tracking markets in Europe and North America.

This report provides you with 150 pages of unique business intelligence including 5-year industry forecasts and expert commentary on which to base your business decisions.

This report will allow you to:

- Benefit from 30 new executive interviews with market leading companies.
- Identify key players on the European and North
- American people tracking solution market.
- Learn about the latest propositions from family locator service providers.
- Understand the opportunities and challenges on the mobile telecare alarm device market.
- Anticipate future READ MORE >

Note: Product cover images may vary from those shown
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  • Amber Alert GPS
  • Filip Technologies
  • hereO
  • Location Labs
  • SPOT
  • Tramigo
  • MORE

Executive summary

1  Overview of people location solutions
1.1  Handsets and dedicated locator devices
1.1.1  Mobile phones and smartphones
1.1.2  Dedicated people locator devices
1.2  Market segmentation
1.2.1  Mobile workforce management
1.2.2  Lone worker protection
1.2.3  Family locator services
1.2.4  Pet locator devices
1.2.5  Medical and telecare location solutions

2  Mobile location technologies
2.1  Mobile network location architectures and platforms
2.1.1  Location architecture for GSM/UMTS networks
2.1.2  Location architecture for LTE networks
2.1.3  Control plane and user plane location platforms
2.1.4  Handset client and probe-based location platforms
2.2  Mobile location technologies and methods
2.2.1  Cell-ID
2.2.2  Enhanced Cell-ID
2.2.3  RF Pattern Matching
2.2.4  OTDOA and U-TDOA
2.2.5  GNSS: GPS, GLONASS, Galileo and BeiDou 2
2.2.6  Bluetooth and Wi-Fi positioning
2.2.7  Hybrid and mixed mode location technologies
2.2.8  Comparison of location technologies

3 Family locator and consumer oriented locator solutions
3.1  Family locator services marketed by mobile operators
3.1.1  The European market
3.1.2  The North American market
3.2  Handset location apps and services
3.2.1  Network-based handset location services
3.2.2  People locator apps for smartphones
3.3  Consumer oriented locator devices
3.3.1  General purpose locator devices
3.3.2  Pet locator devices
3.3.3  Child locator devices
3.4  Company profiles and strategies
3.4.1  Amber Alert GPS: Specialises in locator devices for children
3.4.2  Bipper: Develops the bSafe safety app for consumers
3.4.3  CareWhere: UK-based developer of the Retrieva and Dog Tracker Plus collars 47 
3.4.4  dondeEsta: Family locator developer focusing on Spain and Latin America
3.4.5  Filip Technologies: Developer of the Filip child locator wristwatch
3.4.6  Garmin: Navigation device vendor entering the personal location market
3.4.7  Glympse: Leading cross-platform location sharing service
3.4.8  GTX Corp: GPS device and app developer for asset and people location
3.4.9  hereO: Start-up set to launch the hereO family locator watch and app
3.4.10  Kippy: Developer of the Kippy pet locator device
3.4.11  Life360: Leading family locator app developer adds broader utility functions
3.4.12  Loc8tor: Tagging and tracking devices for locating assets, pets and people
3.4.13  Location Based Technologies: Creator of the PocketFinder locators
3.4.14  Location Labs: Leading white-label safety app developer in the US
3.4.15  PFO Tech: Fashion accessories featuring integrated personal alarms
3.4.16  Securus: Focusing on the US personal safety and security device market
3.4.17  Snaptracs: Developer of the market leading Tagg pet locator
3.4.18  SPOT: GPS locator and satellite messenger devices from Globalstar
3.4.19  Sygic: Leading navigation provider entering family locator and WFM markets . 62 
3.4.20  TeleCommunication Systems: Leading provider of end-to-end LBS solutions
3.4.21  Tractive: Austrian start-up specialising in devices and apps for pet owners
3.4.22  Tramigo: TLD landmarks facilitates people location without using maps
3.4.23  Whistle Labs: Pet activity monitoring vendor entering pet locator market
3.4.24  WTS: Developer of the Trax locator device for children and pets
3.4.25  Xh Mobile Solutions: WalkMeHome location sharing app for personal safety

4  Medical alarm, mobile telecare and mPERS devices
4.1  Overview of demographics and common medical conditions
4.1.1  The ageing population
4.1.2  Medical conditions
4.2  Telecare and PERS solutions
4.2.1  The telecare service value chain
4.2.2  Telecare and PERS services in Europe and North America
4.2.3  Mobile telecare and mPERS devices
4.3  Company profiles and strategies
4.3.1  Doro: Leading vendor of handsets for seniors increases focus on telecare
4.3.2  Emporia: Emporia4CARE enables positioning of handsets for seniors
4.3.3  Everon: Developer of GPS wristwatches for telecare and lone workers
4.3.4  GreatCall: Leading vendor of mPERS and handsets for seniors in the US
4.3.5  KMS Solutions: Develops wristbands for vulnerable children and adults
4.3.6  Limmex: Swiss telecare watch vendor ramping up sales globally
4.3.7  LoJack: Leading SVR provider enters the telecare market
4.3.8  Lok8u: Specialises in GPS wristwatches for seniors and children
4.3.9  LOSTnFOUND: Swiss asset tracking vendor entering the telecare segment
4.3.10  MobileHelp: PERS technology provider serving customers in 50 US states
4.3.11  Numera: Developer of emergency response and connected care solutions
4.3.12  Numerex: Enters people monitoring markets through acquisition of Omnilink

5  Workforce management and lone worker safety services
5.1  Employment statistics
5.1.1  Employment by industry
5.1.2  Vehicle fleets, mobile workers and lone workers
5.2  Mobile resource management solutions
5.2.1  Mobile workforce management services
5.2.Workforce management business models
5.2.3  Market segmentation and key market players
5.3  Lone worker protection devices and services
5.3.1  Lone worker legislation and standards
5.3.2  Lone worker protection services
5.4  Company profiles and strategies
5.4.1  Actsoft: MRM pioneer expanding sales through app stores
5.4.2  Airclic: Specialises in software for logistics and field service companies
5.4.3  Blackline GPS: Moving from consumer to business location services
5.4.4  ClickSoftware: Expanding to the SMB segment through Xora acquisition
5.4.5  CommonTime: Offers a platform for customisable enterprise mobility apps
5.4.6  Contigo: Provides a hosted platform for tracking and safety applications
5.4.7  Econz Wireless: Specialises in hosted WFM for the SME segment
5.4.8  FleetCor: Enters WFM through Telenav business unit acquisition
5.4.9  Genasys: LBS platform developer and provider of MRM solutions
5.4.10  Guardian24: Pioneering lone worker service company enters the US market . 119 
5.4.11  Kings III: Expanding lone worker services through Connexion2 acquisition
5.4.12  Laipac Technology: Expanding from asset tracking to people tracking
5.4.13  Oysta Technology: GPS vendor focusing on lone workers and telecare
5.4.14  Peoplesafe: Managed lone worker services for the private sector
5.4.15  PocketMobile: Customisable WFM for medium and large organisations
5.4.16  Reach-U: LBS platform vendor offering a WFM service for all handsets
5.4.17  Scandinavian Radio Technology: Leading GPS locator vendor in Sweden
5.4.18  SecuraTrac: New focus on lone worker, mPERS and healthcare solutions
5.4.19  Skyguard: Provider of end-to-end lone worker safety solutions
5.4.20  Sonim Technologies: Manufactures the world’s most rugged handsets
5.4.21  TrackaPhone: Device agnostic platform for WFM and lone worker services
5.4.22  Tsunami Solutions: Leading lone worker safety company in Canada
5.4.23  Twig Com: Complementing TWIG devices with RF alarms, tags and beacons130 
5.4.24  ViryaNet: WFM solutions for field service companies
5.4.25  Vismo: Developer of security apps for international workers and travellers

6  Market trends and forecasts
6.1  Market trends
6.1.1  Family locator services shifting to free apps
6.1.2  Low market awareness is now the main barrier for pet locator devices
6.1.3  Ageing population will drive sales of mobile telecare solutions
6.1.4  Rise of smartphones boosts workforce management service adoption
6.1.5  Legislations and corporate policies drive the lone worker protection market
6.2  Market forecasts
6.2.1  Family locator services and consumer oriented people locator devices
6.2.2  Pet locator devices and services
6.2.3  Mobile telecare, mPERS and medical alarm devices
6.2.4  Enterprise workforce management services
6.2.5  Lone worker protection services


List of Figures
Figure 1.1: GPS handset shipments (World 2008–2013)
Figure 1.2: Smartphone shipments by vendor and OS (World 2013 and H1-2014)
Figure 1.3: Bracelet and watch locator devices
Figure 1.4: Tracking device infrastructure overview
Figure 1.5: Lone worker protection devices
Figure 2.1: Location architecture overview
Figure 2.2: Cellular frequency reuse pattern
Figure 2.3: Cell-ID location methods
Figure 2.4: Performance and limiting factors for network-based location technologies
Figure 2.5: Performance and limiting factors for hybrid location technologies
Figure 3.1: People locator services marketed by mobile operators (EU28+2 2014)
Figure 3.2: Family locator services marketed by US mobile operators (2014)
Figure 3.3: Third party people locator services using Cell-ID (EU28+2 2014)
Figure 3.4: People locator and location sharing apps (September 2014)
Figure 3.5: Consumer oriented people locator devices
Figure 3.6: Examples of consumer people locator device vendors (2014)
Figure 3.7: Examples of pet locator device vendors (2014)
Figure 3.8: Child population by age group (EU28+2 and North America 2013)
Figure 3.9: Examples of child locator device vendors (2014)
Figure 3.10: Wearable child locator devices
Figure 4.1: Population by age group (EU28+2 and North America 2013–2025)
Figure 4.2: Number of people suffering from various medical conditions (EU/US 2013)
Figure 4.3: Leading telecare solution providers (EU 28+2 and North America 2013)
Figure 4.4: Telecare value chain
Figure 4.5: Telecare users by country (EU27+2 and North America 2013)
Figure 4.6: Mobile phones for seniors
Figure 4.7: Examples of mobile PERS and medical alarm devices (2014)
Figure 4.8: Mobile telecare and mobile PERS devices
Figure 5.1: Employment by industry (EU28+2 and North America June 2014)
Figure 5.2: Workforce management services marketed by operators (2014)
Figure 5.3: Examples of mobile workforce management service providers (2014)
Figure 5.4: Mobile workforce management vendor segmentation
Figure 5.5: Lone worker categories
Figure 5.6: Examples of dedicated lone worker protection devices (2014)
Figure 5.7: Alarm receiving centres capable of monitoring lone worker alarms (UK 2013)
Figure 5.8: Lone worker protection service providers in the UK (2014)
Figure 5.9: Lone worker protection service providers (EU28+2 and North America 2014)
Figure 6.1: Unique smartphone users and penetration by region (2013–2020)
Figure 6.2: Family and people locator service revenues (EU28+2 2013–2020)
Figure 6.3: Family and people locator service revenues (North America 2013–2020)
Figure 6.4: Child locator device shipments (EU and North America 2013–2020)
Figure 6.5: Pet locator device shipments and subscribers (EU28+2 2013–2020)
Figure 6.6: Pet locator device shipments and subscribers (North America 2013–2020)
Figure 6.7: Mobile telecare device shipments, users and revenues (EU28+2 2013–2020)
Figure 6.8: mPERS device shipments, users and revenues (North America 2013–2020)
Figure 6.9: Workforce management users and revenues (EU27+2 2013–2020)
Figure 6.10: Workforce management users and revenues (North America 2013–2020)
Figure 6.11: Lone worker protection devices and services (EU28+2 2013–2020)
Figure 6.12: Lone worker protection devices and services (North America 2013–2020)

Note: Product cover images may vary from those shown
3 of 5


  • Amber Alert GPS
  • Filip Technologies
  • hereO
  • Location Labs
  • SPOT
  • Tramigo
  • MORE

According to a new research report from the analyst firm Berg Insight, the number of users of monitored lone worker protection services in Europe and North America is forecasted to grow from nearly 0.7 million in 2013 at a compound annual growth rate (CAGR) of 19 percent to reach about 2.2 million in 2020. Lone worker protection services often rely on dedicated GPS location devices featuring alarm buttons and man down detection sensors. The monitoring services are in many cases provided by certified alarm receiving centres (ARCs). Major drivers on this market include occupational safety regulations, increasing employee insurance costs and a higher general awareness of the risks that lone workers face. Occupational safety regulations exist in most countries, especially in Europe. Several countries have also adopted regulations that specifically address the safety of lone workers. Notable examples include the UK, Canada, France and Germany.

“The UK has emerged as the most advanced market for lone worker safety services thanks to the way in which the regulations are upheld in the country, the comparatively high awareness of such services among organisations and companies, as well as the availability of standards that apply to providers of lone worker safety services and devices” said André Malm, Senior Analyst at Berg Insight. Workforce management solutions that use dedicated wireless devices have been available for more than a decade. Standardised workforce management apps running on smartphones enable also small and medium sized companies without the resources to implement customized IT solutions to adopt mobile workforce management solutions.

“The highest adoption of mobile workforce management can still be found in the construction, distribution and utilities industries and awareness is also growing in other sectors such as field services and real estate, as well as in public sectors like healthcare and social services,” said Mr. Malm. Berg Insight forecasts that the number of users of workforce management apps in Europe and North America will grow from nearly 1.0 million in 2013 to about 3.0 million at the end of 2020. Family locator services is the largest category of people monitoring and safety solutions in the consumer segment and aims to provide peace of mind for parents and children. These are today primarily handset-based, but there are also numerous dedicated cellular/GPS location solutions on the market, increasingly in the form of wearables such as wristwatches.

“Dedicated location devices are mainly addressing niche segments such as monitoring of small children that cannot use handsets” continues Mr. Malm. Dedicated locator devices are also used to care for seniors, as well as people suffering from various medical conditions. Telecare systems allow seniors and people with cognitive disabilities to live independently in their homes for as long as possible. The next generation wearable telecare devices featuring cellular connectivity are now also available and are more suitable for elderly that live active lifestyles.

Note: Product cover images may vary from those shown
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- Amber Alert GPS
- Bipper
- CareWhere
- dondeEsta
- Filip Technologies
- Garmin
- Glympse
- GTX Corp
- hereO
- Kippy
- Life360
- Loc8tor
- Location Based Technologies
- Location Labs
- PFO Tech
- Securus
- Snaptracs
- Sygic
- TeleCommunication Systems
- Tractive
- Tramigo
- Whistle Labs
- Xh Mobile Solutions

Note: Product cover images may vary from those shown
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Note: Product cover images may vary from those shown


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